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March 2024 by tay
Recently, I had a negative experience at Print plus in Springhill on Hearth Dr.11063 Hearth Rd. Springhill Florida.Customer service was horrible, when I went to get my scheduled finger prints done.I showed up to the business and the gate was closed. I quickly called the company because I had made arrangements for this appointment.I explained I had a scheduled appointment and the owner had the WORST attitude…I was trying to explain the situation and before I could say more the owner started screaming at me over the phone.She was yelling that they don’t open until 9:30 AM and I was confused by this because my appointment was for 7:45 AM, which I had payed for prior.I again explained I have the paperwork with the time 7:45 AM listed.Instead of her trying to figure out why her system took the scheduled appointment she just yelled at me over the phone. This was one of the most bizarre, unprofessional experiences I’ve ever had.As I’m leaving there are other people waiting at the gate for their scheduled time as well.I then get a call from her once again initially yelling again, telling me that it’s the system and not them…even though the website to schedule is constructed under their businessI was appalled at this woman’s behavior the first time but then for her to call me back and not take accountability for a mistake that was clearly on their side made it worse.This woman was so unprofessional in their communication, often interrupting me and speaking(yelling) over me. She then put her husband on the phone and told him to “handle this” He then started yelling as well!!This behavior only added to my frustration especially when she the owner could have simple apologized for their mistake, and make it right. After this experience I would encourage others needing to get finger prints done to go somewhere else or wait until this woman and her husband takes customer service 101.
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December 2022 by Rachel Newton
I’ve used this company a few times. Those times have been pretty short notice too. They have WONDERFUL customer service skills, but communication skills too! This family owned and operated business always takes their time in any project they doing, insuring everything is PERFECT with you, the customer, before it’s printed. Best and most affordable prices in town. Will continue to not only use them but refer them to my friends!
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August 2022 by Jessica Altman
Came here up on a recommendation, this is definitely the local printer you want to use. Not only has she created a beautiful design for my business that is simple and elegant but she is able to get items printed with quality and affordability.
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August 2022 by Ocean Ramirez
Went yesterday and a very rude older lady working there had the WORST attitude..
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June 2022 by Jovan Zeller (Tree Care)
I have been using these nice people for years . I believe in doing business locally to support our community. With that said these people are worth supporting. ( smile face)
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July 2021 by Michael Mcclure
Very friendly staff. Went for finger printing and was very pleased.
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June 2021 by Sara Hall
Very friendly and fast experience to process my fingerprints for a licensing application. Appointment was scheduled and paid for online very easily. Very nice office, they provide a multitude of services services - highly recommend!
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April 2021 by wework4u real estate team
I started working with them to get information on mobile homes in the middle of February. Communication was so-so until the middle of March. It is now early April and I have not received a status. They appear to not have enough help to properly assist with new customer requests. Shop around!
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January 2021 by David Alexander
Great place for printing. Excellent quality. They also have finger printing service there.
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January 2021 by Bridget Cook
Fast friendly service
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April 2019 by Lynn Vitale
This place is Amazing, Edie has really made this a fun experience,as well as being 100% professional.This business is one I can trust mine to.
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April 2019 by Gabriel C.A.
I print test photos from these guys. They haven’t quality photo printing paper but, that is why they are really really cheap. Excellent to print posts tho, if that is your goal. Check em, you’d be surprised and I’m a professional photographer.
