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February 2024 by Rheannon M.
I don't often leave 1 star reviews, but this was a major failure to care for a potential customer well. I see from other reviews that they seem to be good at their jobs, but I never got past the initial phone call. For the record, I was never asked if I was paying out of pocket or with insurance (nor any other questions). On 2/14 I called to ask about the price of an exam, X-rays, and a dental cleaning. The woman at the front desk told the price for the exam/xrays, but said that the cost of the cleaning was determined by what the dentist found upon the exam. I get it. Some people need 'basic' cleaning and some have especially dirty mouths and need 'super duper cleaning'. Whatever. Reason dictates that there is a price tag for each type of cleaning so that is what I then asked for. She said she couldn't say. I said, "Well, surely you have a range. I'm certain you don't have 50 different levels of cleaning so could you let me know the general idea of the low/high prices for clean teeth?" She continued to refuse even though there was no logic in it. I tried to reason with her. I said, "I'm just shopping right now and to make an informed decision, I really need to know the price of a cleaning before coming in and going through (and paying for) and exam. Do you realize that if I can't get that information, I will go elsewhere?" She then told me that it was office policy to not tell the price of the cleaning. Hmm. Well at that point, I was done. Pricing transparency is important to me. I wouldn't go get my oil changed or order a meal at a restaurant without first knowing the price and this is no different. I thought this was the dumbest policy I'd ever heard of and I relayed this story to my mom, sis, and aunt (we've got a fun little group text thing going on). My aunt is a therapist. And she told me that this office's refusal to provide what the government calls a 'good faith estimate' upon request is ILLEGAL. She sent me a lovely link to where I was able to educate myself on what all medical practices are made damn sure by the government that they know: they are required to provide an estimate of services - called a 'good faith estimate' - upon request. So I called back. I asked again for an estimate for a dental cleaning if I scheduled today. She told me they don't give prices over the phone. I asked, "How DO you give prices?" to which she said it would depend on what the doctor found, which is a) not answering that question and b) AFTER getting an exam that I'd have to pay for. I asked if she was aware of the "No Surprises Act" that went into effect Jan.1, 2022. She said, "Okay"... then crickets. I repeated the question and she said she was not aware (which I don't believe because... the GOVERNMENT).Whatever. I asked for the estimate again and she said she had to go talk to the doctor about it and would call back at a certain time. That time came and went and an hour and half later, I called them. I was told she was 'out' at the moment and couldn't talk. About 10 minutes later, I got the call. Not sure if it was the same person or not, but they acted oblivious to all that had previously transpired so I explained what I was wanting as well as the No Surprises Act. She said that it was only regarding "hospitals and insurance companies", which is absolutely false and I said as much and that if she were to go to CMS.gov she would read that service providers are required to give a 'good faith estimate' *before* the point of giving care. OHHHH NOW the lights go on and she said, "Yes of good faith" and FINALLY told me that their cleanings range between $65 and $200 depending on what the doctor finds upon exam. Good grief, why was that so hard, folks??? I will never go to this office for my service. If I can't trust people to be transparent about their pricing and follow government law to do so, I'm certainly not giving them
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February 2024 by Claribel R.
Everyone is always so nice at Spring Hill Dental Associates from the ladies at reception desk to the hygienists and Dr. Ledger! The office is clean and has the latest technology. Dr. Ledger does amazing work and has excellent bedside manner. He's friendly and takes the time to do the job right. I've never felt rushed out of the office. I've been to his office for routine cleanings, fillings, crowns, and a partial and it is always a great experience. The wait is never long. As someone who has always been terrified of going to the dentist and has had bad dental experiences in the past, I can say that this office has done a really good job at easing my fears and making dental work a breeze.
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January 2024 by George S.
Today was my first visit. Everyone was very polite. De Ledger took plenty of time to discuss my dental issues. Fees are reasonable too.
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October 2023 by Jill Mamolou
Jason is a kind and caring dentist. The whole family loves going to him.
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October 2023 by Lisa Mello
The office staff was very friendly and Dr Ledger is amazing. He’s got such a great personality and very funny and friendly. Kim the hygienist was very nice and gentle on the cleaning of my teeth. Highly recommend this practice for all your dental care and needs.
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October 2023 by powmia67
I was very happy with my appointment,,everyone one there was very friendly,,and they made sure that I was comfortable.
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September 2023 by Pat McDowell
This was my first visit & I was very happy with the care I got. I'm on vacation & needed a dentist to determine why I had a toothache. Dr Ledger found the problem, explained what needed to happen to correct it, gave me a prescription for the pain & gave me the x rays to take home to my dentist in Colorado. His receptionist & other staff were very pleasant and helpful as well. I highly recommend Spring Hill Dental.
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September 2023 by Bobby BO
Was my First time going to this Dental Clinic. Jason was very thorough on my treatment planThe Dentist who cleaned my teeth was very thorough.Excellent Customer Service.I would recommend this Dental Clinic.Satisfied CustomerJames
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July 2023 by Lenice Weeks
I had a dental emergency on forth of July evening and was called back by the doctor and squeezed in at 8 am the next morning! Thank you so much for saving my tooth ♡ Everyone was extremely nice and caring. I definitely recommend this dentist.
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May 2023 by Carlos alvarado
Really friendly people. One of my best dental experiences.
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May 2023 by Mark Winker
You guys are great and have been amazing every time I have visited your office! Friendly and helpful staff, and on top of that Dr. Jason does great work and is very understanding of what a patient may need. I'm not surprised you have a ton of great reviews. Here is another one =).
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May 2023 by Melanie Lino
I switched dentist and gave SHDA a try. I couldn't be happier with my decision. Dr. Jason does an outstanding job. He makes you feel at ease, is very thorough and takes his time. Also, the office staff explain all charges in detail and take their time to ensure your completely satisfied. I highly recommend SHDA.
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May 2023 by igitur alt
The entire team is first class. They are medical artists, the Dr is a genius and kind, they helped me through all my fears and I now have a second chance at life with the most beautiful teeth I’ve ever had.
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April 2023 by Michael Russ
Jason, Megan, and everyone I dealt with are very nice and understanding. There is a concise treatment plan and everything is explained in everyday terms so that you understand. Great atmosphere and relaxing environment for dental work. If you have phobias of dentist, this is a great office to ease into overcoming your fears.
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March 2023 by V PURDY
GREAT 1ST VISIT! The 4 staffmemebers I met were just awesome! Super Friendly and very knowledgeable. Dr. Jason was honest and direct about my care plan which I love. I look forward to my next visit!!!
