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November 2023 by David Colangelo
Rented a 10x30 two months ago and everything was fine. Went to rent an inside unit and that was not smooth at all. Was told to rent online because its cheaper not really they just dont want to do the work. The unit I thought I was renting was not the correct one then had to stop by and speak with management about this to make the corrections. They did but now I had a credit owed to me for the following month. Went to the storage unit a few days ago to meet a professional truck driver on a shipment for me. That is when the nightmare began we were both locked inside the gates not outside let me repeat we were locked inside the gates and could not get out. I went to see the management to find out what the problem was and I was told that I owed rent.I told them that this should be on auto pay like my other unit is and management proceeded to argue with me. I asked them to open the gates and she refused to do so. I offered my credit card several times but again she wanted to argue and let me know who was boss. No customer service here just hardcore tactics. After 15 minutes I had no choice but to call the police because we were being held hostage by this person. Once she knew I was on the phone with the police is when her common sense sunk in and she opened the gate. Never took my credit card to pay the rent, they did that the next day by looking at my file from my other unit which is auto pay. They blamed me that I didnt request auto pay in which I explained I gave you my credit card when I opened the second unit up and asked to set it up like my other unit. Again this was never done by management! Still to this day management still thinks they have the right to lock someone inside the gates without consent. I have asked more then 6 times for an upper management personal to call me but that has never happened. I spoke with an after hours person to file several complaints and still waiting to hear back. Renter beware!!!!!!
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October 2023 by Jose Acevedo
Made 2 reservations for a cubicle each one. For one got s ridiculous amount of emails and garbage, sometimes by triplicate the same. For the other one only the receipt, no entrance code. Is difficult to follow their way when they are the first ones not following. Sometimes they keep a lock on your cubicle, sometimes do not. If you go before 20 and stay after 10 you might need to sleep there. Ok to not let people in after 20$, but not out is just dumb. To say something good, the area is kept clean.
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October 2023 by Michele Archbell
Keesha is super friendly and helpful! Security is awesome at this storage facility. Location is perfect!
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August 2023 by carolyn forsell
Ms. Kisha Walker was a great help. She made it so easy for us to get our stuff in storage. Thank you so much. They need more people like you in the world.
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July 2023 by Adam Wisner
Keisha and Zach did an amazing job when I needed another spot at the storage unit. They are attentive to your every needs. I highly recommend using Midgard as your storage unit.
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June 2023 by James Badger
Ms Kesha Walker is phenomenal. I had the pleasure of meeting her when I came to rent a unit in March. She was very kind, funny, & made me feel like I knew her for years.
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June 2023 by Chad Kern
Representative was extremely helpful and informative. Was clean and inviting. With them renting uhaul and renting units she glanced her time and was aware of all her customers.
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June 2023 by Dawn Zoloty
Very nice and very helpful. First time renting a storage unit so I had a lot of questions and she was very patient with me!! The facility is very clean and welcoming!
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April 2023 by Dana Johannesson
Kesha was a delight to work with when we came in looking for a rental truck to take yard waste to the dump. She mentioned we should check with the landfill before we rented so we could be sure of what we could and could not do. (Some locations have restrictions on what types of vehicles can come).Her smile was genuine and her thoughtfulness did not go unnoticed.
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April 2023 by Sarah Flores
(March 2023) We had a horrible experience trying to pick up our U-haul reservation at a different facility before our reservation was transferred to Midgard. We were an unexpected last second reservation for them and despite all that, the service was absolutely fantastic. The reservation was processed quickly in the most professional manner and it turned the very stressful start of our moving day completely around for the better. I will consider this facility first if I need storage or U-haul services in the future.
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April 2023 by Kimbra Jebavy
I really like the Midgard Self Storage facility in Springhill. The facility is extremely affordable & clean!I also have to give a 10 STAR review to Kesha Walker!! She was so helpful & made signing up a breeze! She took me out to see the unit I’d rented & we saw that our trailer was not going to fit, she took care of transferring us to a larger unit in no time at all! Then we needed a lock for the larger unit & she went back to the office to get us a lock. Finally, when all was said & done she brought us all ice cold waters…And always with a fantastic smile!! What a great manager Midgard found in Kesha, she’s a keeper! Thanks again Kesha for all your help!
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April 2023 by Michael Becker
Well days now my 24hr code doesn't wanna work but lucky for me someone answerd lastnight and had a manager call me with a temp code and I was able to get my stuff moved
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April 2023 by Darleen B.
The storage is safe but the price keeps going up. You pay a fee for 24 hour access even if you don't care to have it
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March 2023 by Sara Vance
Kesha was so very professional, prompt, knowledgeable and helpful. She easily answered any questions or concerns I had. They truly do make your experience very easy going and less stressful then it might be otherwise.I Definitely would and will recommend this storage facility to others.
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March 2023 by Tammy Reilly
Kesha is 5 ☆ PLUS. SHE went BEYOND the call of duty in helping us and her kindness and professionalism is beyond EXCELLENT customer service. Midgard has a TOP NOTCH EMPLOYEE and I recommend anyone that is looking for the BEST CUSTOMER SERVICE AS WELL AS CLEANLINESS, and NICE place to keep belongings at. Thank you so much.Very SATISFIED!
