-
April 2024 by Arnold Schrock
Wife had a dead S21, and Rayanna fix it right up and took her time to care for all our concerns... pleasant and knowledgeable
-
March 2024 by Angelo Hernandez
Needs some new managers in this store. There not management material need more training and corporate needs to keep there eye here.
-
March 2024 by Jbdb Bailey
Chase was very helpful
-
December 2023 by Josue Gonzalez
Very professional staff and great promotions my favorite store to go to when upgrading
-
December 2023 by Mr. Darnell
Very disrespectful manager and some of the employees.
-
December 2023 by Heather Roop
Went in to upgrade as available credit was more than enough to take advantage of trade in promo. Was told I had to make a large down payment but would see credits on my account over next 24 months. Opened the plan this morning and not sure who is doing their math but 36x24 does not equal a thousand $. All three of my promotions are not what they promised and they just want to respond with I don’t understand…it’s basic math, what’s to understand
-
December 2023 by Roxy Decker
Janelle was very helpful the store was very busy yet they managed to take care of people in a timely manner would definitely refer people to the store
-
November 2023 by Gary Hull
Three trips back to get the phones hooked up correctly. Worked great until we got the bill and found out we were over billed and did not get what was promised in the promotion. Several calls were made to straighten out this mess. Not real happy.
-
October 2023 by Narbis Carmona
Ciarra was great? , she help me today I came in with a broken useless phone and came out with a brand new one and all my settings were back like the old phone. She is amazing ?
-
October 2023 by Lawrence S.
The service here is quite good, the employees are efficient in their duties and helpful.
-
October 2023 by Gary V.
very poor attitudes. Purchased a watch and it did not fit. The sales person walked away. I went to manager to do the return and he said they could not do it their. Had to drive 45 minutes to make return.
-
June 2023 by Lena Ancona
Horrible cust svc today! Store mgr told my husband he can't port over 3 lines because the acct was set up in CA. Apparently they were never trained how to run a non-Corp store. Learn how to talk to your customers, especially when they are coming with 6 lines!!! Went down the street and they were happy to help us!! They, apparently were trained correctly! Never will go there again or recommend.
-
June 2023 by ricky eighmey
I would give them well less than zero if I could. Extremely rude and incompetent staff staff was not even able to install my tracking device and show us how to use it. Salesperson just sat there dumbfounded with their hands in her head. The manager kept looking over but did nothing to we sat there for an over an hour will this incompetent salesperson could not figure out how to do what she should have known how to doColdest one of the devices with the defect and we would have to pay $20 for a warranty since it's so out of the 5-day guarantee this was a brand new in the box Park to she refused to worst experience we've ever had in customer service and any Field restaurant phone movie theater anything you can imagine this was absolutely the worst
-
April 2023 by Brian Johnson
An associate named Hayley was great!!! She was very helpful and I was able to get my connection issues fixed. It was a pleasant experience.
-
January 2023 by Brandon Erdmann
Worst experience and customer service on 3 separate occasions now. Management is rude, condescending and lack any empathy or customer service. Made my wife cry and then laughed at her. Made threats to cancel orders, accused her of damaging a phone that was clearly a defect/warranty exchange. Exchange was cleare with corporate and sent to the store, they refused to process. Blamed liquid damage, claimed there was no way to prove it even thought the phone contains an LDI to see if liquid was present. Then said she cracked the screen, when there was no crack. It was a z-fold 4 with a screen that was delaminating in the fold, a common problem. Avoid this store at all costs unless you want to be treated like last week's trash.
