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October 2025 by Agent Texas
One of the staff is very rude and demeaning. I saw him being very condescending towards another person as well. There is always a long line here.
Go to the other UPS, because they are nice and efficient.
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October 2025 by gcampolito
When I send a package I receive notifications of all movements and when is delivered. For me my package going to its destination safely. Never had a problem with UPS. Thank you.
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October 2025 by Derrick P
Everyone was super friendly! Always fast service! Thanks for helping me solve my Amazon return problem today! Made my day! Excellent service!
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October 2025 by Steph R
Thank you so much Caroline & Don for an amazing service!
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September 2025 by Yaris Casañas
This office is a disappointment. Every time I come, they charge me more than $2 for a piece of tape.
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September 2025 by Dominique Schaefer
Friendly employees. They took care of my shipment quickly and answered my questions.
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September 2025 by ꧁༺sophia༻꧂
Always helpful and kind!
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September 2025 by jennifer stevens
This is the absolute worst store. Ive never had a problem mailing or returning any package until I walked into this store and on top of that they charge $2.13 for 2ft of tape. I left them my change out of pity.
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September 2024 by Jena Partlo
Absolutely the rudest staff!! Absolutely advise to go to another ups store!
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September 2024 by E McC
Romeo was great! He is clearly management worthy, super nice and engaging. If HE was running the place this store wouldn't have 2.2 stars on their Google reviews.
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September 2024 by anthony patella
*** EDIT *** The owner thinks 3.80$ for a peice of tape is reasonable and justifiable based on their response. This is how you lose a customer for life. Do know I am still in the process of filing a complaint with ups head quarters. Not that it will get anywhere but I hope your franchise location goes under. And based on your reviews it will. Good day god bless
0 status if I could lol. Been going here for years for whatever, mostly amazon returns in the last couple. I always print my labels, and qr codes, and bring boxes when need. These jack wagons tried to charged me 3.80$ to TAPE my own labels on my own boxes. Excuse me?! I understand if I didn't bring a box or a label, but freaking tape?!?!?! 0 stars if I could, terrible customer service. Glad the other customer in the store agreed with me and said something to the workers. The sad part is this is the same gentleman who has been here EVERY SINGLE TIME I have returned or done this. But this time he changes his tune? He tried acting like it has always been this way. I will turn every one I know away from this UPS location as the one right down the road took all my products without charging me 3$ to tape my own gosh dang labels on my own boxes.
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August 2024 by TheCodeFirst
Ray does NOT need to be anywhere near customers. He talks to you like a drill sergeant. Told me they couldn’t ship the package in this box because the label couldn’t be put on it , and had me arguing with him before I asked if I could just put the box into a shipping bag they sell which he said yes. Maybe START with the solution instead of just telling me you can’t ship the item and talking to me like I’m a soldier in war. Get ray off the front desk. Worst UPS store in Florida.
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August 2024 by Alien Molina
Very bad service, they are very slow, super entertaining, they don't care about the line of people
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August 2024 by Wendolyn
The people are very friendly and know their job well and inform you
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August 2024 by Iraida Whitter
Customer service. I observe, while one of the gentlemen helping an elderly lady and he wasn’t very nice to her. No compassion that the lady may have needed extra help and that the lady was bilingual. May not understand English 100% and I was also very disappointed with the service that I was given the way I was spoken to better yet in a harsh tone to the point.
