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June 2024 by Rob Mc
The best DVMs in the county. Compassionate and knowledgeable, my family has gone there for almost 40 years. When others fail, the Wempes’ deliver.
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March 2024 by William Brazelle
Great service, compassionate staff.
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March 2024 by Misty F.
We've been going to this vet for almost a decade.Sadly since under new management it went downhill. We took our dog to have her tumor removed completely so our dog that's 10 years old with a heart murmur wouldn't have to go under anesthesia more than once. Dr. Olivia spoke with both my daughter and I and said she didn't feel comfortable about removing it because of the margins but would get as much as she could. When Dr Olivia called she said she was happy with what she got and everything looked great. When I went to pick her up she did not look as what I expected, barely anything was taken off and blood work was never done!!She had no cone and no bandages because DeeDee said she didn't think it was necessary which is crazy!We came back home and she started bleeding, the same day we took her back DeeDee the vet tech looked at her said she looked fine even tho she was still bleeding. She also told me that the bleeding should stop the next day. The next day came and she was heavily bleeding and I brought her back. The vet not once told us that it was going to bleed like that. Dr. Olivia bandaged her up and I had to ask for a cone for her and we went home. The following day which was a Saturday our dog looked like she got hit by a truck and when we took the bandage off she had tape stuck to her fur under her neck which I do have a video of and she was crying because we had to pull it off of her fur!! Blood constantly pouring,it never stopped since the biopsy there! We rushed to the ER which was amazing, they did bloodwork on her and found out her liver was bad. The ER doc said from the all the bleeding from looking at the bloodwork we would of had to take her in asap in the next few day to remove the bleeding tumor because her health was declining from all the blood loss. I went back up there and talked to Leilani the new Manager about the negligence on our dog just to be called a liar.I also tried to talk to Leilana about still getting the test results because my daughter paid for and she wanted me to ask but Leilani yelled at me saying she was calling the cops! I left calmly and she even sent the cops to my personal residence! DO NOT GO THERE. We have spent thousands and thousands and they show no empathy or compassion. I'm also going to put a complaint into the Dept of Business and Professional Relations. Dr. Olivia's license is VM 12539 if anybody else needs it.
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December 2023 by Kaitlynne W.
Best vet practice in Hernando County - highly underrated on Yelp. Dr. Olivia (one of the newer vets as opposed to both Dr. Wempes) is alway patient, level-headed and takes the time to listen to my concerns and give appropriate professional advice when needed. The office is always clean and tidy. Recently, my 10 month old golden retriever was able to be seen the same day for an emergency appointment because they believed she may have a blockage from eating something she shouldn't have. The front desk receptionist, Jayden, is always very kind, patient and doesn't interrupt when you tell her your concerns. I've also had great success using their app to book normal appointments and request refills of my puppy's monthly flea/tick/heart worm preventative which makes that process easier on me. Lastly, my puppy has medical insurance and their office is willing to assist with insurance claims and printing invoices so I am appreciative of that as well. I am extremely grateful for this vet practice and can't recommend them enough.
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December 2023 by Lynn S.
This review is NOT about the techs that deal with the animals, but with the FIRST person you see when you walk in the door. I have never been to this clinic; I was doing a favor for a neighbor. The first words out of the receptionists mouth were, "What's your dogs name? I told her the dog WASN'T mine, but his name was Harley. She went back on the computer & was joined by another receptionist & started chatting while we stood there. No one addressed us so we went to sit down. After we were sitting for 10 minutes, I went up to the desk & I was upset. I told her I had never been here before & i had no idea what the protocol was...so WHAT'S going on. She got snippy & said she didn't KNOW i was new, but DOES THAT REALLY MATTER?? When anyone comes in they should be greeted with : Good morning (afternoon, evening), how can I help you???? Bottom line, your receptionists need TRAINING ON HOW TO ADDRESS CUSTOMERS! THEY ARE THE FACE OF THE FACILITY & of your BUSINESS! Very SAD!
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September 2023 by Sue F.
A much better practice before being purchased by a corporation. Saw a different vet at each visit and very bothered by their prominent notice at the Checkout desk that says they will give you monetary credit for a five star review. Suggest supporting a locally owned practice.
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August 2023 by Kelly M.
I can't even give them any stars. This WAS our dogs' regular vet. We called them around 1 in the afternoon because our dog (a min pin) was attacked by a bigger dog and bleeding everywhere. They said, "I'm sorry, we do not take walk-ins". We asked about the ER vet and they didn't open until 3. Spring Hill Animal clinic just cares about the dollars but God forbid something emergent happens to your dog, "they don't take walk ins". They should be ashamed of themselves and their front desk staff.
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July 2023 by Nancy McCarthy
Love! Like family!
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April 2023 by Anthony H.
Our dog had something in his eye. We called the Spring Hill Animal clinic at 2:00 pm on a weekday and was greeted with an answering machine. Left my number for a call back. Called again around 3:30 pm and got the same machine. Finally gave up and called another vet. Would have given this clinic 5 stars in the past, but the quality of care has been declining. Today, our pet pharmacy called and they had rejected our pet's medications. No big problem, but I would recommend that you consider someone other than Spring Hill Animal Clinic. We were told by the SHAC that our vet, Dr. Noyes, had moved to Tampa. That was a lie. Found out he opened a clinic in town. Guess where Gilbert is going now? Started getting the feeling that they really don't care about anything but the money.
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November 2022 by Melissa T.
I have taken my previous babies to clinic in the past year. Unfortunately I lost them both this past August. The love and concern from staff really meant a lot to me. They understood my love for them and was very compassionate. When I rescued our dog now it wasn't a question where I would take her for all her vet needs.
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October 2022 by Sebastian C.
such an amazing professional practice.my little guy "sonny" named after the "son of god" has been my best friend for 16 years.been with us since he was eight weeks old! he was recently diagnosed with kidney failure,very little hope for him.i prayed believing for a healing and now he is drinking,some eating and wagging his fluffy little tail again,thank god!all with the assistance of the loving help of doctor dave and a staff that is unmatched anywhere,what wonderful young ladies.i thank god for each and every one of them!the facility is spotless and beautiful!i am a health professional myself and this group of people are the best!!
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July 2022 by danielle fritz
It's been some time since I've been to this office, like over 1 year. I really enjoy the changes in the front since my last visit. I discussed my insecurities in my pups socializing and they had me bring her to a separate room. My anxiety greatly reduced. Dr. Dave and the vet tech were wonderful. I really enjoyed my reintro to the practice.
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May 2022 by Rachel B.
My husband and I brought a brand new puppy for his health check up on a Thursday (as required by our breeder to ensure the health warranty on a $4500 dog). We both expressed concerns regarding rapid breathing and constant stooling that did not seem normal. We were told they were testing his stool. Our concerns were dismissed as routine puppy issues and his stool was "negative". By Sunday, our 8 week old puppy was stooling frank red blood, was lethargic and had labored breathing. I had to take him to the Urgent Vet that Sunday morning and when they asked for his symptoms over the phone- they said they needed to test for Giardia and Parvo. THANKFULLY the Urgent Vet on 54 has competent and caring staff since our puppy tested POSITIVE for Giardia and required fluids for his significant dehydration status in addition to the corresponding antibiotic/dewormer treatment required. The Clinic dismissed our feedback and couldn't care less about a potential fatal error they made. Thank you URGENT VET on SR 54 for saving our baby. SpringHill Animal clinic- you would be wise to review this case so you don't harm any more animals with careless practice. I'm disappointed at your lack of concern for an innocent puppy and will be using VCA San Francis for our 3 fur babies.
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February 2022 by Rosellen Jenkins
This is hands down the best veterinarian practice around. Dr Stacy has taken care of my Great Pyrenees so well for his whole life. He is just past 11 years old now, which is great from huge breed dog. He has always felt comfortable there, and they treat him like gold. I could never imagine going back to any of the vets I used in the past with my other dogs
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January 2022 by Linda Forrest
Outstanding Vet and officers staff so friendly. I bring my Shiba Inu and 3 cats their.
