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December 2023 by Sandra Bryan
Kim and Korinne were fantastic, talk about going above and beyond. Excellent customer service.
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November 2023 by Sean McAfee
It is never fun going in to a cell phone store but this store and the people here (Korrine and Pierce) were exceptional in every way. They were very knowledgable and kind as well as funny. The value was good and the customer service was exceptional! This is my second time in this store. I do not recall the first two people who helped me but they were also very good.
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November 2023 by Carol Vaneman
Korinne Bastianelli was outstanding in transferring our account from AT&T to T-Mobile. Thank you, Korinne!!!!
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November 2023 by Jacki Smith
I switched my service to T-Mobile 4 months ago (3 lines and a watch line). My bill has been incorrect every month...after 2 "chat" sessions and 2 "live" phone sessions, each with the confirmation that the bill was wrong and assurances it would be corrected, I went into the store and announced I intended to take my business elsewhere if nothing was done to correct my issue! Now I did not set my phones up at this store so the employees had no reason to feel personally involved HOWEVER they assured me it would be corrected. Kimberi, Domingo and Jason spent the best part of 2 hours making calls to several places...they problem-solved as a team and also kept me in the loop and low and behold....when I left that store I was amazed at the customer service, amazed at their dedication to making me a happy customer and amazed they got my bill corrected!!!!!Thanks guys (especially Kimberli) you got the job done :)
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November 2023 by Gator BigCountry
Domingo and Kim at the T-Mobile store in the Publix plaza on the island was beyond amazing and went above and beyond to make sure customer service was to standard and helpful and not just with me but with the customers walking in store while I was there definitely go here instead of the coble stone T-Mobile where service is horrible and they only seem to go above and beyond when going to sell a phone to collect That commission check if it not buying a phone then it's like they just push you to the side horrible store so go to T-Mobile in the Anastasia plaza on the island
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September 2023 by Erik jt
Best staff of any tech store I've experienced! Corinne & Jose resolved my issues in a professional, but very friendly manner. I've shopped at this store a few times and continue to be inpressed.
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August 2023 by Mr Pants
This particular store, the associates, was very helpful. But overall, I've learned to hate T-Mobile. No corporate responsibility. I have been a client of theirs for almost 20 years. In Chicago, I had endure physical threats to my life and racial rants( White Shaming) from the manager of a particular store. I called corporate numerous times and never heard back.☎️ Recently, they want to charge me $5 a month for using my credit card . I've been using my credit card for 20 years. Done !!!!!!!
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July 2023 by Debbie d
I recently switched to T-mobile and I was so impressed with the staff at the T-mobile in the Publix Plaza on A1A. Kimberli and Domingo were so incredibly helpful, knowledgeable and patient. The entire staff there are so friendly and seem to understand what great customer service is all about. They deserve 5+ stars and a bonus!
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July 2023 by Chari Kauffman
Helpful! Company should allow returns of devices ordered online.
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July 2023 by Above Beyond
Domingo and Justin we very helpful! Love this store! ? thanks for the help.
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July 2023 by Li Mal
This review is long overdue, but Mika was wonderful in switching us from Verizon to T-Mobile, selecting new phones, helping transfer our data, and managing the whole process for us as it had been years since we switched carriers and are out of the tech loop. She did a masterful job, answered so many questions- all truthfully, with grace and patience and is a true asset to T- Mobile. If you are unsure or wary about the whole process, see Mika. Everything she said was honest and accurate plus she is a pleasure to deal with.
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June 2023 by Thomas Nodine
Went in to switch my number from another carrier. Ended up buying a new iPhone. The T-Mobile software to transfer phone numbers was under maintenance and couldn’t be done that day. Justin or Domingo were suppose to call me the next day as the issue was fixed. Never heard from either one. Guess I’ll stick w ATT. Oh…forget about cobblestone, that store is a mess and Eric is a con man. Worse customer service ever.
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June 2023 by Callie Fouts
Kimberling was FANTASTIC!!!! T- Mobile needs to put more staff on Sunday than just 2 people. They were swamped....The bottom line does not come down if customers are walking out.....
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June 2023 by Kimberly Quinn
Kim & Mike are totally awesome…This is the 2nd time that I have worked with Kim. She is totally the best!!!
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May 2023 by Ashley Dorton
Shoutout to Robert, Justin and Domingo for helping us so much with this experience!
