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November 2025 by Tammie FOBrien
Friendly folks, neat and clean store.
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October 2025 by Stacey Dove
Excellent service and everyone was so helpful-
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October 2025 by Jerry Fioriti
Well staffed and well stocked. Head here if possible before that Depot place.
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October 2025 by ALI 71
Very helpful salesman and great prices as well!
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October 2025 by Surfer
Their hardware prices are ridiculous, insulting even.
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October 2025 by David Nails
Very impressive plant selection.
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October 2025 by Chris Signal
Always friendly and helpful. The selection of tropical plants is excellent. Always try to stop in when we're traveling. Thanks for the awesome Datil peppers!
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September 2025 by David K
Ace Hardware stores in general are a step above HD and Lowes in knowlege and service. The 2 stores in St. Augustine (Hagan) are excellent. When I ask for an expert on a subject I need help with...they don't pretend to be the expert unless they are...they get one. The advice is always helpful and they have always solved my problems with ease. The staff is kind and courteous too. I wish their prices were a bit more in line with the others but I guess you get what you pay for when you don't have to search for someone to help you who actually knows what they are talking about.
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August 2025 by Cameron Jewell
I woke up with some food poisoning this morning - but I have a large project that needed to be worked on today. I realized I needed more paint brushes & my partner took my truck to work. So, I borrowed a neighbor’s car & headed to ACE. On the way there, I was feeling unwell again due to the poisoning. I was concerned I was going to be sick. I got to ACE at 8:50 am on a Sunday morning (August 10th), realizing they don’t open until 9. I told myself I could make it, and started breathing through it. At 8:57 I saw an employee go through a gate on the side and walk through the front door. I thought - it’s almost 9? It will take me a few minutes to determine everything I need - the timing should be great. I approach the gate and an employee leaning on her red car smoking a cigarette told me that I could not go in, twice. I was visibly upset - trying not to blow chunks or lay down. At 9am I went through the side gate and into the store. The lady at the register greeted me, I said hello and went to look for what I needed. She realized the front gate was locked and her and another older man that worked there approached me in an aisle & asked me how I got in. I told them it was 9am and I walked in through the side gate. The man - with a very nasty attitude told me that I need to wait to be let in next time. It was so rude and surprising that all I could immediately think of was to tell him “I won’t be back” - to which he replied “good.”
I went to the trouble of typing the whole story because I think it highlights how we never know what anyone is going through, and asking a couple of questions can lead to understanding.
Each employee, other than the woman at the register, was rude.
I am assuming none of them own the business - as I have spent a lot of money there in the last week and the owner of the business would be excited to see people ready to come in and spend their money.
Yes, I went through a side gate and into the front door at 9am before the main gate was opened. There were no signs saying “employees only” or “do not use this gate”.
I understand these employees may not be thrilled about being at work on a Sunday morning, but I don’t think the aggression was necessary. I would have apologized and explained that I was feeling very ill and just needed a couple of things quick - but I wasn’t given an opportunity before they were rude.
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July 2025 by D. Strich
Such a cool Ace! Tina is amazing 🫶🏽 their garden center is beautiful, well stocked, complete with a butterfly friendly area, the staff is incredibly knowledgeable as well. Love this Ace, will be a forever customer.
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June 2025 by Jon Morrow
Friendly and helpful! I got
what I went for with good assistance.
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June 2025 by Ed Kierce
Smiling faces, willingness to help and efficient service.
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June 2025 by Kevin M
Best Ace on the planet. So helpful.
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May 2025 by Jim Reeves
Almost anything you need. Beautiful selection of plants.
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May 2025 by David Starnes
The staff is very knowledgeable and friendly. Great place!
