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February 2024 by Nanette Turner
Helpful staff
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February 2024 by April Beard
Mike was great and very helpful!!
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January 2024 by Jennifer Rhatigan
Just stop by to ask for a new battery. In and out in 10 minutes. Mike was professional and right on the job immediately! Thank you advance auto parts! You just made my day a whole lot easierJen Rhatigan
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January 2024 by john miller
After the AAA person came out and told us we needed a new battery and he had one for $267 we opted to go to Advance Auto. I told Mike we needed a new battery and he asked "are you sure? Let me check" The battery was fine just needed some corrosion removed which Mike did and the car started right up. In today's market all to often the focus is the bottom line but Mike was out to help. We need more people like him and rest assured all my auto business will go to Advance Auto on US 1 South St. Augustine
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January 2024 by Mike Ramia
Excellent service and knowledge. The crew will always help.
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December 2023 by Jonathan Hayes
Its a parts storeMost of the time the parts are hit or miss due to either price or availability
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November 2023 by Edwin May
Staff so will to help you out with anything will go back anytime
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November 2023 by Katie S
Mike and Casey were great! Stopped in tonight when I realized my headlight was out.They didn’t assume I had no idea what I was doing (I didn’t! Shameful, I know) but when they realized I was gonna wing it they were more than happy to replace it and show me how to do it for next time. Turns out my headlight was loose and didn’t need to be replaced, but they weren’t bothered at all that they wasted some time getting me the right ones/showing me the steps, and offered to replace them anyway, refund the lights I bought, or just keep them for when I need them. They were quick yet professional, knowledgeable, and both had a great sense of humor. Couldn’t have asked for a better experience. I appreciate you guys!
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November 2023 by Wendy P
I woke up to a dead car battery and Advanced Auto Parts came through! I was able to get a jump so I could get to their location and I was taken care of and back on the road in less than 30 minutes. Excellent customer service! They completely saved my day!
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November 2023 by Rebecca Moran
Big Mike came to the rescue for me. My splash guard came down on my way home, and he was able to help me stabilize it so I can continue heading home. Can’t thank him enough!
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November 2023 by Dieter M.
This particular store was instrumental in providing excellent customer service!!!!! My wife ran over a screw which left her with a flat tire. She had taken it to Tire Kingdom who would not repair the tire because of company policy. They were only interested in selling her a tire which would have turned into 4 new tires. Well, a Military Veteran on Veterans Day, who was helping her, drove the vehicle to Advance Auto and put a plug in it for $11 or $12. Not only did the store have everything she needed, but this location provided the military veteran with the tools she didn't have to repair the flat tire. Then an associate came out and pumped up the tire that was flat and checked the rest of the tires for her. Thank you Advance Auto for going above and beyond for my wife and I who are going to be a life long customer from now on!!!! Thank you, thank you, thank you!
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October 2023 by Liz G
Was greeted kindly right when I walked in and asked if they could help. Tested battery right away, explained the readings to me, and setup to switch them out. I've had other places tell me they could sell me a battery, but not install it bc on a Ford escape it's located up under the edge of the body, right up against the firewall, and you have to pull the air box(?)out, disassembling some of the engine! WL was amazing! He knew what he was doing, but even so, had to work on it for nearly an hour! And when I arrived, he only has 10 minutes left on the clock! He had the option to have someone else do it for me so he could go but he opted to complete the job with zero complaints. Other places would have made me go to a mechanic, costing even more. WL went above and beyond and I couldn't be more appreciative!
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October 2023 by Ken Kirby
Great and friendly staff. More often than not, they'll have your part, sometimes they won't, but they'll dang sure try to hunt it down for you. They honor a military discount if that applies to you. Other than that, it's an auto parts store.
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September 2023 by Ivelisse Matos
Mike and Bob were amazing! They helped us out when our battery died and we were camping at Anastacia. They solve our problem super fast we are so grateful to both of you!
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August 2023 by Dennis T.
You never know when you find yourself in a challenging situation and how quickly it can become dangerous. Two days ago, I found myself in exactly that scenario. I am a quadriplegic and use a modified van. My battery died, leaving me stranded and trapped inside. When my battery died, it also shut down all my computer systems, preventing the van from running and deploying the ramp, preventing me from being able to exit. I called Advanced Auto to see if there was any way to bring me a battery. I explained the situation to them, hoping they could do something. I first spoke with Steve, the store manager. After they took care of the customers inside the store, Steve promptly called me back to get the details on my van. Mike, the assistant manager, and Steve quickly devised a plan to bring a battery to me and install it. Although it is not customary for them to deliver a battery on the road, they both understood the severity of my situation. Within a few minutes, Mike had gathered his tools and the correct battery for my vehicle. In less than 30 minutes, I followed him to the store, and he repaired my terminals and some other minor issues. In no time, they were sending me on my way. Mike and Steve went incredibly above and beyond to help me. It isn't easy to express their kindness and empathy in words. There are rules in place, but sometimes good leadership within a store recognizes when helping someone is more important than the rules in place. I will never forget how these two men went above and beyond. They are an incredible asset to the company and a tremendous asset to the St. Augustine community. I will always be indebted to this duo who chose to do the right thing at the right time. Their humble spirits would not want to put themselves in the limelight, but they deserve all the accolades advanced auto can give them. These two men understand what it means to be a human first and store managers second, setting them apart from so many others in their respective positions. I do not doubt that both are incredible men in every aspect of their lives. Mike and Steve, thank you! Respectfully, Dennis T