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October 2025 by D G
This is nothing short of a nightmare dealing with this company. Would not wish it on anyone. They could not care less about anything but money. Service in return for ones hard earned money is nowhere to be found when dealing with this company.
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August 2025 by Shannon Diaz (Shan)
The dispatch was rude and wasn’t helpful. I called right after my car was towed and they refused to release it I’m gonna call and speak to manager but rightfully they suppose to release vehicle an hour after if called. This was right after this was done …..calling first thing in morning to get it back. Also when I called they were closed. Then first they said 182 and then there’s a gate fee after I called the second time all the sudden there’s a gate fee.
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July 2025 by Vinneh A
I appreciate you guys thank you so much
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June 2025 by Andrew Raulerson
Towed my car from out in front of my home with no postings no warnings nothing. While I’m home it was towed and I didn’t even know. With countless cars on the street parked the same exact way. Why me?
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March 2025 by Gulnur Kaliyeva
They towed my car from customer parking without proper authorization. In addition to that they damaged my car, still cannot get compensation for repairing a vehicle . They keep passing me from one person to another and don’t want to give me information about their insurance.
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January 2025 by John Martyn
The driver Felix helped get my wife’s car off of 295, and then helped tow it down to the shop the next day. He was polite, honest, and provided fantastic service!
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January 2025 by Bri
Put a lien against me for a car they sold almost a year ago after an accident. Unable to renew my registration on my new car. Drove an hour to their location, no one was there. Found out that they had to send someone. Took over an hour for someone to arrive, he was a tow truck driver. He said he didn’t know how to do the lien payment. They wouldn’t let me pay it over the phone told me I had to come in person. Yet nobody was there, then when they said they would send somebody, they send someone who’s unable to take payment. Then they’re unable to locate the record of my vehicle, super unprofessional. And very disappointed just wanted to pay my bill. Terrible company.
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September 2024 by Samantha Laws
These people picked my car up without permission, stole my vehicle but they put my car back.
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July 2024 by Mike
I live nearby. Recently new tenants have moved in to the house on the property. Looks like a father and possibly two sons. They're constantly revving a motorcycle engine and a truck. Could be the middle of the night when you're trying to sleep. Many lonely seniors and young families live around here. Incredibly rude behavior. Another neighbor, that's in his late 70's confronted the tenants about the noise. He was threatened with an a*s kicking. Then right after that someone was shooting a pistol in the tow yard, I'm assuming to show threat? I'm hoping the owner sees this before it comes to a head. Please advise Mr. Serrano.
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June 2024 by Nikolay Karpov
Waiting for 50 minutes for someone to show up . They charge extra for after hours. And then you wait and wait for someone to show up to get. It's past midnight, and we have to wait is a scratchy neighborhood without lighting in total darkness. Be aware. The lawsuit is coming if someone gets mugged.
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May 2024 by Gracie Bowden
Absolutely blew our day to hell getting towed. And somehow, the sweet man at the tow shop where we had to go pick up our car was nearly the highlight of our day. SUCH a kind gentleman in an otherwise sucky situation. I forget his name, but i hope he sees this. Thank you!
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March 2024 by keith harrington
Love the auctions. Great place to get a car.
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February 2024 by Raymond Jaconski
Can not recommend these guys enough. I was stuck in the woods deep in a mud pit and they went above and beyond to get to my car, which i know for a fact most wouldn't attempt given the location, aaa won't even touch a gravel road let alone a dirt trail with a few mud pits. They were also able to get my car out with no extra damage and made sure i got back to the main road. Great business would definitely use again, but hopefully i won't have to.
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December 2023 by Matthew M
We work with ASAP in St Augustine on a regular basis. Great team. Quick response time. Your driver, James, deserves a raise. He has went above and beyond for us on many occasions.
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November 2023 by Heightened awareness
They invented the phrase "predator towing" after stealing people's car from their own driveways for minor HOA parking infractions. Dont support these scumbags, lets put them out of business.
