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July 2024 by austin powers
Most disorganized company I’ve ever seen. Ask about their services and you’ll regret it
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July 2024 by Christopher Carre
I worked with Dylan while i was there and WOW! he helped me so much! Tended to every question and need and was very knowledgeable on all the products. I ended up actually leaving with way more than intended and wasnt upset! And dont get me started that voice like sweet silk, had me dripping wet, i couldnt take my eyes off of him, those piercing eyes ??
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July 2024 by jean vallier
Absolutely awful and I mean awful experience here! My daughter and I went in and were told I was eligible for an upgrade, however , was told I could transfer the upgrade to my daughter’s phone. We were also told we could not trade in her phone because there was a crack on the back. The sales associate was completely wrong!! I found out at a later visit ( went back to question all of this) that neither of us were up for an upgrade, we were able to still trade in phone and was sold probably the worst case you could by force phone. The original associate clearly wanted us out to go back to playing with his phone.
During the second visit, however, I was also told the insurance on the phone covered a repair needed for $30 ( my deductible). We were pointed down to the store that repairs the phone. Again, the sales associate didn’t research my question and simply gave me a generic answer. My insurance does not cover a repair, but a replace for $225. I now have to figure out the replace.
The lack of knowledge of services and customer service is apparent. I will never return to this store and looking forward to paying off my phones and transferring services to plans like Xfinity where it is much more reasonable!!!
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May 2024 by Mark Eule
We were on the road and had a lot of problems with our phones. And I had lost one phone in a swimming pool the rep. Solved all our problems and hooked us up with a new phone no issues. He was very good.
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January 2024 by Bethann Powers
Jacob sold me my new favorite phone ?
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January 2024 by Kim Bunnell
I would like to recognize the new manger Jacob for his honesty, his knowledge, his quickness at his job for him going above and beyond for not only myself but, I also witnessed him helping and very angry lady who just left a different AT&T store locally that gave her the run around all day. He assured her he would fix the problem not only did he know quickly what the issue was she was smiling and having an enjoyable experience she left smiling.This is important because it is exactly what happened to myself. I was inside another AT&T store locally not only was I ignored not once but twice in the same day they just sat there first time with no customers on their phones. Adults mind you..... Then was given false information just to try and get a sale.I called this AT&T store not knowing what to do about my problems at hand. When Jacob answered the phone he was pleasant and very knowledgeable and I felt like I finally found someone who knew what they were doing and knew what they were talking about.I let the staff at the "other" AT&T know where I was going and that they customer service had gone down the tubes. And that I didn't appreciate being lied to about the items I was there to purchase. A new iphone and new apple watch. Their loss and me finding a better AT&T LOCATION to go to and someone who actually enjoys their job. That was JACOB !He ordered what I wanted had it delivered to my address. Also, told me to come back and he would do all of the setup for me so I wouldn't have to stress about it. And that he did...........Jacob, I personally want to thank you for everything.. You were awesome and everyone there on 1/15/2024 was laughing and smiling and just enjoying their experience. Your customer service is on point.I hope this helps others and their search for a BETTER experience.Kim Bunnell
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October 2023 by Sheila Sweeney
Dave was amazing after attempting to contact AT&T telephone customer service on my own was horrendous.
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July 2023 by Jordan McDaniel
I came into this store recently to get set up with the new AT&T fiber internet. I was then greeted by Iverson who was so much help, he was very knowledgeable about what internet I needed, got me set up no problem!
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July 2023 by Nathan Saunders
Great Wifi connection ?
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July 2023 by George Szoegedi
AWESOME
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July 2023 by Found in Florida
Donald, the Manager will work 1 on 1 with you, patiently assisting without high sales pressure! Best AT&T customer service, very knowledgeable. He is singlehandedly running the entire store with 100% highest level of service!Ask for Donald! Stop in! AAA+++
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July 2023 by Bill Borglund
Don took care of all of our needs and our visit to the AT&T store highly recommend this location
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May 2023 by Big Bad Evil Guy
Iverson did a great job helping us with an issue with our hotspot. Will only come back to this location!
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April 2023 by Jonathan Velarde
Deonte was amazing! Thank you so much for helping out.Had to get some devices unlocked and he solved it in 10 min.
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April 2023 by Andrew E
I would highly recommend this store, Iverson and Trish were so much help getting me and my wife’s phone’s upgraded. Definitely will be back in the future!
