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July 2025 by Julius Paden II
I Went to AT&T store in St.Augustine store no. XS2H, to purchase new phone, received assistance from store manager Trenton, he advised I would pay $7.99 additionally for phone, we never discussed adding protection plan, or any other charges; however I looked at my bill today and noticed I was going to be charged for protection plan I did not request and also an additional charges of $73 for one day of service which is them prorating the bill for the month. I would not recommend anyone to shop at that At&T store as Trenton uses deceptive sales practices and also was very rude to an elderly customer that came in for assistance. This is the receipt he provide nothing indicating the additional charges I am not being responsible for.
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April 2025 by Rafael Flores
Both Sean and Trenton were very helpful and informative. Highly recommend !!
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April 2025 by Troz Starlight
Sean was amazing and helped me with all of my problems and Trenton was the most helpful person I could legally ask for, they are respectful and very engaged in the problem that I had.
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March 2025 by Carter Devine
Matt was very friendly and approachable! Matt's passion for ensuring a smooth customer experience was shown upon entry; he deserves recognition!
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February 2025 by Deangelo Merritt
Never heard of air pods being locked in a timed safe, that’s what I was told when I walked into the store trying to buy apple air pods, so the store clerk couldn’t open the safe because it only opened at a certain time frame. I was like WOW.!!!! Terrible customer service and experience
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January 2025 by Francisco Neyra
Jeremiah was very instrumental in helping me with an issue that I was having with spam caller device activation. Also each time I have come into the store he has been very helpful to me. Thank you.
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January 2025 by AJ Ritchie
Upgraded my phone a couple months ago. Jeramiah didn't tell me he added $20 monthly insurance to my bill as well as a $10 fee that I didn't even know what it was doing. When I should've been paying $13 a month for the upgrade I was paying nearly $50 for a few months before I found the charge and learned why it was so much.
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January 2025 by Logan Wandzilak
I was in and out quick and easy. The store rep was very friendly and helpful.
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December 2024 by James Hartley
Jeremiah fixed my phone, good customer service here at this location.
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March 2024 by Jon Toal
I've only dealt with Jacob but he was awesome! AT&T is expensive but that's not the stores fault
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February 2024 by jon t
I've only dealt with Jacob but he was awesome! AT&T is expensive but that's not the stores fault
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January 2024 by Marla Bennett
Don made my life easier
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October 2023 by Christina Carver
I feel terrible that I didn’t get the employee’s name that helped me but he was outstanding! He was very sympathetic to my issue & worked as fast as he could to fix my problem but took the time to explain things to me & make sure that I had everything I needed.
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October 2023 by Christina Jackson
I feel terrible that I didn’t get the employee’s name that helped me but he was outstanding! He was very sympathetic to my issue & worked as fast as he could to fix my problem but took the time to explain things to me & make sure that I had everything I needed.
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August 2023 by Sabrina Anderson
Sean was amazing, been trying transfer date for 3 days he was done in 20 minutes and explained what I was doing wrong. Great service!!
