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June 2021 by Trish Gerstman
This location appears to be permanently closed.
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March 2021 by Richard Padin
I love BB&T and especially the Palencia location, but this location off of 312 managed by Donna a classless branch manager , to her it makes no difference if you stay a customer or not, i was told by her that i need it to walk at the drive-thru because her branch lobby is not open like the other locations, that i wasn't going to get hit by a car, i was driving my box truck , and she told me out of nowhere that if i had a problem with that that she can close my account's for me, this woman has no business being a branch manager.
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September 2020 by Robert Kornack
I have dealt with this bank for a number of years but our relationship may end. I only write one check a month and the bank insists I purchase 100 checks for $22.00. Do the math, I would have enough checks for 8+ years. BB&T get a life!
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June 2020 by Terry Prodromou
Unreal, trying to make payment to THEIR client and they won't even be kind enough to print a page that is necessary. Wow... perplexed at how unhelpful. Glad I'm not a client.
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May 2020 by Paul Sawyer
branch has great people working there but they work for an evil machine
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January 2020 by Jeff Ziegler
Just love this location of BB&T and the staff there. Extremely Professional and Personable. Lots of Locals love going here. My wife and I mostly deal with Miss Linda and Miss Torrie. Both are excellent resources and will treat you wonderfully whether you have $8.00 at the Bank or $8 Million. Well Done Team!
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June 2019 by Quin Tutor
There is one teller who is really helpful, Linda, but banker at this BB&T, Torrie Francois, does not care about clients, is inconsiderate about withdrawal of funds, and hasn't attempted to help in any situation or provide an alternative route when recovering funds. There was no attempt by her to retain my business with BB&T which is likely due to me being a younger client. Just because I'm not depositing thousands of dollars a week does not mean that I should receive inadequate service.
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April 2019 by Stu Perr
This BB&T branch has been "my go to" branch in St.Augustine since I've been here. The people who work here have been consistently helpful, knowledgable and professional. Whether it's the drive thru or a walk in situation I am always greeted with a smile and a kind word. It seems to me these characteristics are greatly lacking in our fast paced, hectic world but amazingly they can be found at this branch of BB&T.
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November 2011 by Matthew Alexander
Closing account & throwing off the yoke of the oppressive banking establishment.
