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October 2023 by T Pair
Have now rented several times with no problems only great customer service
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September 2023 by Craig F
I rented a the car here. I'm writing the review Because the guy Teddy, who is working The counter was by himself and handling a flood of customers and working really hard to speed things up for everyone. And you could tell he was doing the best He can which I really appreciate it. I told him I was in a hurry and he gave me a truck to get me out of there quickly instead of waiting 45 min thanks teddy
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July 2023 by Renee S
I have had two very pleasant experiences at this location. This time they didn’t have the car we initially requested at site. However, they did have it at another location. They went above and beyond to get us the car we had requested. And were friendly and quick- despite it being very busy at 9am.
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June 2023 by Krishna Louis
Teddy was amazing!!! He helped us so much despite being the only worker! He was patient, kind, and very on top of things! I truly appreciate all his assistance. Such a great guy!
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May 2023 by Chris Graham
Easy, convenient, reasonably priced, and great service. They’ve solved my car rental needs time and time again. Highly recommend.
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May 2023 by Larry Wilson
Customer Service desk representative was condescending and not helpful with questions about small truck rental insurance. Chose the location based on previous Avis rentals with an excellent owner / customer service rep who was excellent.Found excellent rep and resulting experience with U-Haul at Compass Boats and U-Haul on Agricultural Road.
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April 2023 by Glenn Sikes
Good variety of cars. Good counter service. Convenient location. Fair price.
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December 2022 by Paul Richards
We travel and have had many experiences with rental car companies. Our latest incident dealt with an incredible corporate snafu. But our issues were all quickly & easily resolved when we went to the St. Augustine Budget and dealt with Rami Kahok. Knowledgeable, friendly, and concerned about resolving all of our issues. If you want to be treated right we cannot recommend him highly enough.
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November 2022 by Mary Ann Mihovilovich
Rami was amazing. We rented our car from Orlando airport originally which was not the best experience. Because of the hurricane we decided to leave early so we dropped the car in Saint Augustine. Rami took care of everything and gave us the best deal possible. He had a smile and was very polite. He turned the stressful situation into a great experience. From now on I will not rent a car at the airport and rent from him. Rami is a great asset to budget.
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September 2022 by Shanon A
Great experience. My car was in the shop for 5 weeks! Budget on 16 was very accommodating and super helpful. I rented from them the whole time. It was very easy to extend my rental every time the dealership couldn't tell me when my vehicle would be ready. Joseph was so helpful and professional. I will definitely use them again. Thanks again.
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July 2022 by Dylan Harrell
As a resident of polk county all the way in the St Augustine area on leisure, Rami was the ONLY representative that was able to assist me. not only the corporate office but 2 other branches are had no clue what they were doing. Big shout out Rami, give him a promotion budget
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June 2022 by Scott Maulding
One star is way over-rating this company. What a waste of time. Do yourself a favor and avoid this company all together. They will tell you anything you want to hear to get a booking reservation but, cannot follow through when it is time to pick up your vehicle. If you do use them, book early enough to give yourself time to get to another rental agency. Good luck getting a vehicle from here though.
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May 2022 by Kaitlin Bradley
POOR. We picked up a car from here that was the most disgustingly dirty car I’ve ever seen, and I’ve got a toddler and dog, so that’s saying quite a lot. I found sticky old ice cream all over the seats and floor, half eaten candy, and fries in it. It was definitely not cleaned. It took forever on customer service to complain and they barely offered any compensation. I spent an hour and a half cleaning it myself and it’s still pretty dirty. Avoid at all costs unless you like cleaning out your own vehicles while on vacation. Budget has lost a customer.
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March 2022 by Rocky Welch
I reserved a 26' moving truck. When I got there... They didn't have it! It was apparently in Georgia. I ended up with a 16' and 2 trips 173 miles away. This also cost me an extra $350 in storage rental let alone an additional truck rental and gas. The counter person, Damian, did an outstanding job getting the price reduced by that only goes so far. Clearly they don't understand the process of reservations.
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March 2022 by melissa clements
Worst rental company ever. Got to the lot today with a reservation number made 1 month in advance, only to be told they gave away my rental an hour earlier. Since moving is constrained by deadlines, my move is now ruined since the other 3 trucks on the lot and all of the other local budgets had broken down trucks. Way to do business. Never again. Ease heed this warning and try uhaul or penske or ANY other!!! Horrible customer service too. Was on hold with service for a refund for over 45 mins so far.
