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January 2023 by Gabriel Moreira
I called to ask question about diesel truck or any trucks available. The person who picked up the phone was so rude. He wouldn't even let me get a word in. I'm sure that the same way their personal service is too. Will never recommend this place to any of my customers. Horrible service!
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November 2022 by Hoang-Mai D.
Thank you so much Budget Car RentalFair rental car chargesWe just need your help in locating our suit that we forgot in the rental car at LAX airport
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September 2022 by Google user
I scheduled an appointment for this location on a Monday and received a confirmation code only to get to the store 3 days later and the gentleman tell me that he has no trucks available. I then asked if he could call the other location to see if they have a truck. He asks me to step aside and proceeds to help two other customers and 15 minutes later I called another company to book with them. I asked him to cancel my reservation and he said he would. The following Monday I was charged $75 for a no show fee. Don’t ever use this location, horrible customer service
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March 2022 by Beau Caviness
I scheduled an appointment for this location on a Monday and received a confirmation code only to get to the store 3 days later and the gentleman tell me that he has no trucks available. I then asked if he could call the other location to see if they have a truck. He asks me to step aside and proceeds to help two other customers and 15 minutes later I called another company to book with them. I asked him to cancel my reservation and he said he would. The following Monday I was charged $75 for a no show fee. Don’t ever use this location, horrible customer service
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November 2021 by Tracy Lee
Made a reservation through BudgetTruck.com and had a confirmation number for a 12’ truck. Go to pick it up and we are told the confirmation number that was issued by Budget was not valid and that they have no 12’ truck (there were 5 in the parking lot) but they would rent a 16’ for more money. Never again. UHaul from now on!
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May 2021 by Drew & Tracy Lee
Made a reservation through BudgetTruck.com and had a confirmation number for a 12’ truck. Go to pick it up and we are told the confirmation number that was issued by Budget was not valid and that they have no 12’ truck (there were 5 in the parking lot) but they would rent a 16’ for more money. Never again. UHaul from now on!
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August 2020 by Tammie Little
The worst experience ever. My daughter and her husband reserved a truck one month prior to needing the vehicle. They had a email confirmation all was good to go. Got to the rental facility. No truck because the truck available. The person at front counter was very rude and could careless the situation. They were moving next day at 5AM. I don’t have the girls name but she was there on 8/2 at 9 am. She should be sent to training on how to deal with customers. Because of this experience we will not use Budget again. This made an already stressful situation much worse because of poor management.
