-
February 2024 by Kevin S.
We had floors and baseboards replaced in our entire home. We had some hiccups during installation, but once Mike (sales manager) got involved he went above and beyond to get everything corrected, and quickly. He has provided us with some of the best customer service we've ever received - responsive, professional and friendly. The install crew that corrected the issue was skilled and professional and also very friendly. We highly recommend Mike and Carpet One!
-
October 2023 by Jaren
FIVE STARS!! We had a wonderful experience with Carpet One. Not only was the Customer Service on point but they were so quick and responsive in everything they did.If I had any questions they were so helpful and kind. Chris was very attentive to help out and answer as needed. Tracy was great to work and turned around the quote for our project within the day. 10/10 great people that work for Carpet One St. Augustine location.We were expecting the install to take a few days but they did EVERYTHING in ONE day!! We were blown away by their timeliness. The crew across the board was amazing.I definitely recommend everyone to reach out to Carpet One if they want a seamless experience.Here are some pictures of our beautiful floors.
-
October 2023 by Carol Kersey
I have had several dealings within the past couple years with Carpet One and in particular with Chris. I have found this young man to be of the purest heart and an absolute pleasure. Recently, my son purchased flooring from Chris for his new home and the wrong floors were sent, which was just a simple mistake. Once notified of this situation, Chris went ABOVE & BEYOND to rectify the problem. My son and husband frequently speak about Chris in the highest regard. I highly recommend using Carpet One and Chris for all your flooring needs.
-
October 2023 by Maria Ruggeri Sims
Chris is the best! He’s very communicative, thorough & genuine. From start to finish he is hands-down the one to deal with. We got everything we needed for our home.
-
June 2023 by Katrina T.
We walked in and Chris was absolutely amazing in helping us find a match for our carpet repair super fast!
-
June 2023 by Denise Crozier
From the moment we walked into Carpet One Floor & Home, to picking up our order, the experience was great! Chris was friendly, professional, gave helpful advice and offered great customer service from start to finish! We highly recommend Carpet One. Thank you Chris!
-
May 2023 by Deb Koltermann
Chris has made my flooring purchase an easy one. He provides excellent customer service and followup throughout the process. I highly recommend him!
-
May 2023 by Lori B.
I had a great experience at Carpet One because of Tracy. Hhis courteous professionalism and attention to detail were above and beyond any other flooring company in the area. As long as I am able to work with Tracy again, I will be back!
-
April 2023 by Robert Rosenbloom
From start to finish, Carpet One of St Augustine exceeded our highest expectations. Tracy (the sales general manager) was knowledgeable, informative and upfront…he did not over-promise and fully engaged with us during the entire process. He is a very honest person…the type of person with whom you want to do business. Of particular note, our installers…Peaxel Co…were absolutely fantastic. They did a beautiful job….professional and on-time! They were polite, highly competent and trustworthy. In every respect, we were 100% satisfied and would recommend Carpet One of St Augustine to our closest friends and family.
-
April 2023 by Cathy Stenger
I have mixed emotions about our purchase with Carpet One in St Augustine, Florida. We placed our order of LVP flooring and carpet for more than half our home. We had with no issues with the order at the time it was placed and scheduled the install date for 6 weeks later. LVP Installers arrived very late and although professional, they weren't the most efficient. Needless to say my husband and I were putting furniture back together and cleaning up until almost midnight. The next day the carpet was installed by a very friendly and efficient crew. My biggest hang-up with Carpet One was the huge excess of materials that were ordered even though we told the salesman we had 4 boxes of LVP leftover from a previous job. This 'excess' cost of more than $350 and they refuse to buy it back. I feel his commission was more important to him than a happy client. My recommendation would be to stand your ground and not let them over-order costing you so much more than you need to spend. I gave them 3 stars because I love my new flooring but I'm not happy with the excess cost.
-
January 2023 by Tabitha Nicholson
Chris and his team always provide great service and go above and beyond! Make sure to use them for your next project. They are ‘Amazing’ at what they do!!!
-
November 2022 by Marian Arend
My many experiences with the St Augustine Carpet One store have always proven to be positive. I first chose Carpet One to install white porcelain plank flooring throughout my home. The professional workmanship of the installers created a flawless and beautifully finished job. I do stop in the store frequently for whatever project I happen to be working on at the time... Chris from Carpet One is great. He always helps me in a professional, courteous manner. He will brighten your day as he brings light to everyone he meets.
-
November 2022 by Thomas Latos
As a local tile installer, Carpet 1 is my go to stop for setting materials and all my tile needs. I like to refer my clients there for tile and flooring orders as well due to the professionalism of all the staff and the great help and know how I receive for any questions I may have. Make sure any time you may stop in ALWAYS ask for Chris Smeraldi, He will greet you with a smile, listen to your needs/concerns, and go the extra mile to help you get the right product for the job. He is A wonderful representation of the quality service Ryan and the staff at Carpet 1 try so hard every day to give to our local community, and for that I am grateful.
-
November 2022 by M Dotts
Chris and his crew were great to work with. I had both LVP installed and custom sized area rugs made. Both turned out great. I would use Carpet One St. Augustine again.
-
November 2022 by dale edwards
Every time I have come to carpet one to buy materials I have been greeted with full respect and hospitality from chris. TMS Floors & More LLC
