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January 2026 by April Beard
Absolutely don’t use them, why it’s still is business is questionable because they go through personal belongings and take things that don’t belong to the m and it’s bad enough we are paying them to get our own vehicle back
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January 2026 by Mello Marsh
I’m only giving one star because it’s required to leave a review. If I could give negative stars, I would.
This place is unprofessional and clearly just looking to rip people off. After our car was in an accident, and towed to this place, we called on Friday to arrange picking up our personal belongings. Beth rudely told us to come on Saturday and said it just needed to be before 3:30. At no point did she mention any extra fees.
We arrived Saturday at 10:00 a.m. and were immediately told by a very rude man that we had to pay $50 just for him to open the gate because it was the weekend. When we explained that Beth specifically told us to come Saturday and never mentioned a fee, he said he didn’t care what Beth told us and that “those are the rules.”
This was during an already stressful situation—we weren’t asking for towing, assistance, or special treatment. We simply needed to retrieve our personal belongings from our car. That was literally right there behind a gate that had a simple lock and key pad lock. Charging $50 to literally unlock a gate is nothing but a money grab.
There was also another customer that came and was just as frustrated as us, he was treated just as bad.
To top it off, their “office” is a tiny outdoor shed that looks like it’s meant to store lawn equipment. The entire operation feels shady and poorly run.
Rude staff, misleading information, and predatory fees. I would absolutely not recommend this company to anyone, especially during a moment of hardship.
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October 2025 by Brian Taylor
Huge scam.
Reported to local police and Office of Attorney General.
Car broke down, FHP came and called for a tow, these guys showed up. Charged $700 for the tow and under 48 hours of storage. Now I have to go through small claims court to get the money back.
Avoid at all costs.
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July 2025 by Anna Malone
After my car was towed here following an accident, I discovered all of my personal belongings had been stolen from the vehicle by the driver of the tow truck. The front desk employee promised to follow up but never did, despite multiple attempts to contact her. Two weeks later, I was told my car had been sold at auction without any notice. When I asked to speak with a supervisor, I was denied access to any further information. I am pursuing legal action due to the theft and mishandling of my property. This business needs to be shut down.
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March 2025 by Rick \u0026 Karen Harris
Outstanding service! My tire was completely blown. The gentleman USAA sent today using my Roadside Assistance went above and beyond. Offered to Zelle a tip and he said just to pray for him. That I will definitely do and pray there is more kindness out there just like you! Thank you!
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March 2025 by rey torres
Don't go looking for work from this guy he steals and expects them to do nothing about it
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December 2024 by Keith Johnson
Wrong phone number listed. I got a hold of another business. A complete waste of my time.
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December 2024 by Steve Roush
I understand that waiting on the side of the road is frustrating. I had a different situation that was handled well. My 62 year old Jaguar CLE needed to be taken to a repair facility 30 miles away. It was in my garage without starting and I couldn’t figure it out. The company sent out Nelson with a flatbed truck to take the car to Daytona Beach. He arrived in a couple hours, was meticulous is loading this very immaculate collector car, and was both courteous and professional. I received a call from the repair shop in about 45 minutes saying they had received it. I didn’t need to accompany them to the shop. It was a smooth operation, he took photos after loading, and was well aware of what he was transporting. I will use Complete Auto & Recovery of St.Augustine if I ever need a similar service performed. Fully a 5 star experience!!
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October 2024 by yerson camilo valencia molina
Scam completely they tow your car and then they say that someone called, then they tell you that they charge you 25 per day and you arrive and they charge you $125 more, in addition to that I called on Sunday and they told me that $366 and then I came on Monday and since $525 are really scammers don’t trust this tow truck company
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September 2024 by Kyle Nicholson
They never showed no call left me stranded. Nice huh
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September 2024 by Sean Ryan
USAA assigned them for roadside assistance. After getting quoted 90-120 minutes they decided to cancel the service after 3 hours of waiting.
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July 2024 by Edna Pomales
My experience was great ! I was having a horrible day (obviously if a tow truck was needed) , anyways the driver ( wish I would have asked for his name), got my mother and I , and he was respectful and helpful!!! So whatever your name is , thank you!!!
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May 2024 by Jenna Bushner
Worst driving! Driver was all over the place and running people off the road! Speeding and no regard driving a company vehicle that had their name on it!! Pretty great for business if you ask me, even if you can't get ahold of anyone or leave a message because the voice-mail is full. Glad it's not my company! And def won't be calling if I need a tow truck!
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January 2024 by Serena Sy
Worst towing company ever. We had USAA assigned them to tow our car to the repair shop. They said will come in 90-120 minutes but We waited 3 and half hours they are still not show up and ended up cancelled the service. Terrible customer service!!!
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January 2024 by dwayne brown
SCAM warning, Worst towing company ever. Do no use this company. You will regret it. Worst service ever. Stole everything from my car.
