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November 2023 by Steven M.
Traveled across the country and one thing is consistent ..... CVS IS THE WORST PHARMACY EVER! Staff awful! Customer service non-existent ! They don't care and you can't make them care! AWUFUL!!!
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May 2023 by Rachel Q.
Literally the worst pharmacy ever. They're constantly making mistakes on the forms they send to insurance companies so the insurance is denied and then they make you pay out of pocket because they refuse to fix their mistakes even when your insurance company is on speaker phone with them telling them exactly what they did wrong and how to fix it. If I could give zero stars I would.
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November 2022 by Keven B.
Worst pharmacy ever. So rude and non professional. I wouldn't wish my worst enemy have to come here. Not only was extreme attitude given to me when picking up my prescriptions. The pharmacist assistant was yelling my medication across the room for everyone to hear. After yelling my information she said I had to talk to my doctor about my prescriptions when it was just an error on her end. No apology given. Had to wait a hour to pick up my routine prescriptions and was then greeted with more rudeness at checkout. If I could give 0 stars I would.
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March 2022 by Tom C.
Excellent help from store personnel. Geoia?Gioia?? Spelling...She's sensitive to my medical situation.
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August 2019 by Patti S.
Don't go there if you need a prescription! My husband got bit by a spider Friday night and had to wait 10 minutes while the pharmacist BS with a customer about his homeland and the phone was ringing off the hook. Worse, I just had hip replacement surgery and called Monday morning to get a status on my medication. I waited 35 mins for someone to answer the phone. Such poor service! Walgreen next door will get future service!
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June 2019 by T P.
My doctored ordered an antibiotic online on Wednesday. They had none in stock so they ordered it. On Saturday they still did not have it. Finally got prescription transferred to Walgreen's who went out of their way to get it for me quickly. Thank you Walgreen's
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January 2019 by George D.
Had to visit this CVS pharmacy while we were in Saint Augustine. I need some acetaminophen. When we walked in, we were promptly greeted by a CVS employee. I found the store very spacious, and very clean. I located what I needed, and was able to use some CVS rewards that I had. I was in and out in a matter of a few minutes. This is just how a guy likes to shop. I found the parking area very clean and tidy. A stellar location. I do go to Saint Augustine at least once a year, and I am a regular CVS customer. This will be my go to pharmacy if I ever need one.
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July 2018 by Emily G.
Stopped in to pick up a prescription and a few items on a mid Sunday afternoon. The store was very clean with very few customers in the store. I was not greeted at the door when I walked in, after I roamed the aisles for a few minutes the cashier approached me and asked if I needed help finding anything. He was very polite and directed me to what I needed. To my knowledge he was the only employee there besides the pharmacy. They wait for check out was 5 people deep. This location had a minute clinic the closest one to downtown. I liked how the pharmacy has multiple stations for pick up, drop off and consultation. Unfortunately no staff member for the beauty department like Walgreens. This location is open 24 hours!!!!
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April 2018 by Paula S.
The medical staff at the CVS Minute Clinic has always been very good (my husband and I are both in the medical field). I have never had a problem with appt, diagnosis, prescriptions, insurance or billing. This year both my husband and I had to go and had excellent medical care. Got my usual deductible bill and paid for it and they kept sending me bills for the same amount. When I went to call them and got to the billing dept, I would be on hold for over 20 mins each time and then someone would pick up and hang up without talking to me. I dont know what the problem is all of sudden with their billing dept, but be VERY CAREFUL not to keep paying the same bill over and over. Again, medical personnel are great. Billing dept is awful and untrust worthy. I really felt like they were trying to scam us.
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February 2018 by Krys G.
This location has a minute clinic. Great location on the corner with plenty of parking. The store is bright and clean. There is a check in kiosk at the back of the store for the clinic. Check online before you go to make sure your illness can be treated here. It's basically for minor things. You can also find the cost online if you don't have coverage. I used the minute clinic on a Sunday morning and was the first one there. I was seen as soon as I finished checking in, no waiting for me! You will be required to show picture ID. After my exam I was given a prescription which I had filled at there very quick and friendly pharmacy. Excellent service overall. Do expect to wait long to get seen. I was lucky being the first one there that day. When I was done I saw several people with books waiting to be seen. I estimate a 30 to 40 minute wait for each person in front of you.