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December 2023 by JoAnn Brancel
We have shopped at Diane’s since we moved here. Last week I had an awful experience there. When we got home we discovered they charged us twice for a pound of expensive coffee. I went back to let them know about the mistake their cashier made. They made me wait 20 minutes while they rolled back the camera to see if I was trying to pull one over on them. I had just cut grass at a property we take care of. I wonder if I presented better if they would have done this. I will not return there. Off to Whole foods we go. REALLY would I go through the trouble to ripOff 16.00. Train your staff she made multiple mistakes. But I’m the one who had to stand around for 20 minutes while you rolled back the tape. I got my money back but no more Diane’s. That was demeaning to me for their mistake.
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November 2023 by Jeff McKinney
I had to leave a review after once again having an amazing visit to this store. I have been shopping here for over a year now, and Diane's Natural Market has consistently delivered in every category that is important to me for my family's needs. This includes a positive and upbeat, even fresh atmosphere! The store is incredibly clean and products that are grouped by brand are ALPHABETIZED! What a novel concept! Spices, supplements, essential oils, all alphabetized, so you can get to what you need quickly.The produce section features a generous variety, is fresh and well stocked and all organic, and who doesn't enjoy fresh fruits and vegetables not repeatedly soaked with herbicides and pesticides? There are even some items that I have not had before such as broccoli sprouts, sunflower sprouts and even carrot sprouts. These items can really add a nice degree of variety to otherwise routine salads while adding vital, bioavailable vitamin and mineral enrichment. If you want a fresh and delicious made to order gluten-free sandwich, or cup of rich satisfying soup, see Maria in the Cafe and you will be welcomed with her genuine smile and their food-deliciousness! (I have to eat gluten and dairy free so my options for picking up a quick bite while out are limited.) Bulk and packaged organic coffees, and other crave-worthy snacks are plenteous here. If you have thought about Diane's for their clean, healthy foods, you owe it to yourself to at least check out the vitamin, herbs and supplements section. While shopping I began talking with a man working in an aisle who turned out to be the owner. While discussing a particular supplement he informed me that every supplement they sell is "Third-party-tested". This is because independent research has revealed that some supplements were found to contain very little or actually zero of the ingredient they were being sold for. If you are considering a supplement for an ailment or condition or just want to ensure you are bringing your A-game to meet your challenges, you can confidently shop here. Not always true when shopping online and I write this with first-hand experience. Going the natural route for healing is very effective and money-saving, I have seen it repeatedly, but you have to have the right supplement! Another upside of the natural route is that you don't get the laundry-list of negative side effects sometimes associated with man-made pharmaceuticals. If you do have questions about which supplement, will be best for your situation, drop in and see Nicole or Dan. They are often in the supplement section assisting folks and are very knowledgeable and always helpful.Definitely shop here if you are looking for clean meats, organic produce, a great variety of packaged grocery items from pastas and tomato sauces, to cereals and snack chips! They even carry soaps and toiletries. Another thing I will mention, I have seen the prices coming down, even with the present inflation we are experiencing in this economy. Annie's Mac and Cheese for $1 per box! Their sale items are significantly marked down, and change monthly, and often beat other big grocery stores in price for the same items, even with all the afore-mentioned benefits of shopping there. I have seen locally grown produce and meats produced by smaller independently owned farms there. Obviously they try to support local farms, which I really appreciate.Do yourself a favor and go see for yourself! I bet you will return.
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October 2023 by Donna F.
Wonderful customer service and very knowledgeable on the products I needed for my health. Thank you!
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October 2023 by Marialuisa M.
I wanted to update my review on 10/7/23. I received a response to the email that I sent to the store owner, and was refunded the amount I spent on the expired meat. Which was fair and just. However, I will no longer shop at Diane's since it has been made aware to me that the meat they sell is not expired (in my mind it is) since they freeze it by the expiration date.
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October 2023 by Mari M
This place used to be great until today 10/7/23. I came in 10/3 with my daughter and purchased various items amounting to $119.08 one of those items being an Expired turkey meat that had the freeze by or sell by date of 08/28/23. I brought it into the store today Saturday 10/7/23 and was referred to the store manager. She was rude, demeaning, and clearly needs a lesson or two on real customer service. She started off by telling me the meat wasn't expired and that it says freeze by the date of 08/23 and that what was done. I attempted to explain that I get that but when I purchase meat I am assuming the expiration date is at least 2months or more out from the date that I purchased so I thawed it out for a few days then getting ready to cook it and I saw the date. So I brought it in and she refused to return it. She asked me for a receipt; the one day my receipt got thrown out. I said I have the card I paid for it with. She took my card to the back and was gone for at least 7 minutes and came back and said that meat had not been sold in over a month, my card wasn't in the system, and that there was no record of me being in the store 4 days ago. I am already super upset because now this woman who is the manager is calling me the customer a liar indirectly, I was there with my two kids trying to explain to her that I do not want expired meat yet she proceeds to tell me that meat doesn't expire. Since I have moved to FL I have been shopping at Diane's at least 2 to 3 x a week. Now with this service I do not want to step foot in there. After she informed me that the return policy is 14 days and I could take my expired meat back, I left it there as I said I do not want expired meat! & The return policy does not apply to me because I was just in there 4 days ago, but since she "checked" and said I wasn't because there was no record with my card or purchase, she would not refund the $11 I paid for that expired meat. Every penny for me counts, and the last thing I want is to be trampled by some rude inconsiderate woman that is in a management position with zero customer service. Nonetheless I came home pulled up my bank statement and sure enough I was at Dianes on 10/3/23 and spent $119.08... I am not going back to argue with ignorance. I know I was there, I know what I bought, and I want a refund for being sold expired meat, and an apology for lack of customer service. I truly hope the owner reads these reviews.
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October 2023 by Marianne J.
The customer service was non-existent. There were two attendance behind the smoothie bar washing equipment one never even looked up. I asked for a cup of ice to use with the lemon water that they offer and they have no ice although she looked at the Freezer and then looked back at me. It's hard to believe that a place that has a café and a smoothie bar does not have ice to put in water. The attendant was short and dismissive with me. I did not feel welcome so I decided not to shop there.
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July 2023 by De Luna
Today, while I was looking for supplements to help ween off BP meds, Angie came up to help me, she was so helpful and informative. She was wonderful, I wish she could give some workshops at Diane's Natural Market..
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July 2023 by Ashley Woodward
I called about a job and whoever I spoke to from the cafe was extremely rude. Ive actually been in management and have my food management certifications and I can tell you the way she spoke to me, I cant see anyone wanting to work there. Her loss, just passed up an extremely great employee .
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June 2023 by Amy P.
Very friendly. Terrific selection of hard to find gluten free items! Prices on par with gf items Super clean, well lit and spaced out well. So happy I took time to stop in!
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May 2023 by Colleen Mix
I always love picking up the ingredients I need at Diane's! I always head first to the produce section. So many good nutritious whole foods available. I even picked up Broccoli Sprouts this time!I came in specifically for magnesium. I like to wander to the back left corner of the store where clearance items are kept. Sure enough, I found Magnesium + Calcium daily tablets at an almost $10 discount from its original shelf price. I'll take it! Even found biotin supplements at a discount too. There are all kinds of goodies in that corner marked down from their original price. Some visits what I discover in that clearance corner might be a hit-or-miss, but this time I found exactly what I was seeking at a great deal in my preferred health food store.The prices are high compared to regular grocery stores--but understandably so. It is because the natural, organic, clean or vegan products and ingredients found in this store are worth the money. I prefer to treat my body and my family with only the best foods as often as I can. I wish I could go on a shopping spree here! Instead I just supplement my recipes with organic replacements if at all possible, and we can find here almost everything with need for juicing daily.Thanks for existing, Diane's. You're just a hop, skip and a jump away here in St. Augustine. Cheers to good health!
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May 2023 by J Bell
Great selection. Very busy on a Saturday, but everyone including some of the customers were very rude. I like supporting local and family owned businesses, but it's hard when most of the staff are rude and not welcoming at all. Take some tips from Publix customer service and do better!
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May 2023 by Jay D
Great selection. Very busy on a Saturday, but everyone including some of the customers were very rude. I like supporting local and family owned businesses, but it's hard when most of the staff are rude and not welcoming at all. Take some tips from Publix customer service and do better!
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May 2023 by Nicole Love
Diane’s is amazing, their vegan chocolate mousse is no joke, so delicious. They also carry Yerba mate and cbd beverages. They have a huge selection for their size.
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April 2023 by Jeffrey and Tiffany Ebert
I asked to go to Diane's on my birthday while we hungout in St. Augustine for the weekend!I ordered a gloriously, delicious Green Juice from their to-go bar. (You can tell my husband and I had very different reactions to the taste! ?)They host a rather broad selection of Gluten-Free, vegan and allergy friendly options.For those reviews, who say it's expensive. Yep. It was. But it's a small business not getting the massive unit purchase discount like Big Box stores.
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March 2023 by Autumn Walters
A group of friends and I had been wanting to visit this market for a while, but we should have just went to target instead. Do not go here!!! This place has horrible customer service! To be specific, the worker Susan followed my friends and I around the store and tried to disguise her following by asking "if we needed help with anything" MULTIPLE times. She was also very rude.This is not a welcoming atmosphere. And it's actually sad that they have someone like this working in their store. If you don't like people, then maybe you shouldn't work at a market. Working security may be the better option!
