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March 2024 by Payten McCloud
Was given a defective cup where the lid wouldn’t stay on and asked for a new one. The manager said “oh I saw that but the lid still went on”. Got two different drinks and both were made with bad milk that was undrinkable. Will not be returning to this location.
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February 2024 by Jessica Aberdeen
This DD location has had my business fo the last time. I appreciate effencicy, but the abuse from the gentleman who works the drive thru line has sealed my decison to stop coming to this location. I see other reviewers who mention the same complaint, so I wonder why this employee has not undergone some sort of customer service remediation? Honestly...I'd rather regift my DD giftcards and pay double the price at Starbucks to avoid early morning abuse in the drive thru line at the Palencia Dunkin Donuts. The product isn't worth the aggravation.
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February 2024 by James Heritage
Friendly staff and a great
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February 2024 by Shawn Dennis
Have had one or two coffee that didn't seem fresh. But 90% of the time great. Atmosphere? It's a dunknin donuts....
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January 2024 by Kenneth Woodruff
Failed to provide any of a $41 order besides a decaf coffee & bacon…. Stated 1 item not available said they could make replacement & replacement was not provided. No one answers phone, VM full. Completely unacceptable & ridiculous. Store shouldn’t be open if they can’t provide half the items on their menu. - receipt not even right considering they were out of the croissants too.
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January 2024 by Abbie F
Would give zero if I could. The drive through is weird but we figured since we had an already paid for online order it wouldn't be a huge deal to not circle all over the parking lot. This man (the one with the limp) opened the window and said "why are you here?"....why are you here. I mean I've chosen not to work in a fast food drive through but I'm pretty sure that's not what you're supposed to say. He was hands down one of the rudest people I've ever had the misfortune of coming across, he doesn't need to be in a position where he deals with the public. Another lovely gentleman saved the situation for all of us because he was not going to appreciate me within about 5 seconds. Anyways. The online order was ready promptly and the food is good but hopefully the one guy loses his job today.
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December 2023 by Matthew Harkin
I ordered a large hot latte and they gave me a large iced latte which isn’t a big deal however when I gave it back to them to exchange it they just poured the liquid from iced latte into cup and microwaved it. I also ordered an iced chai tea that was undrinkable. Whatever they put into it sunk to the bottom of the cup and would not mix into the drink no matter how much I stirred it.
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November 2023 by Jenny Bailey
My straw had a hole in it & I couldn't drink my frozen French vanilla coffee that way.
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October 2023 by Jay Langford
This is the best Dunkin Donuts in Florida! Sophia and Kaitlin are awesome! They both deserve a raise! See you again soon.
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October 2023 by Mary
This is the best and cleanest Dunkin donuts I have ever been to and I'm 73 years
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September 2023 by Queen Forrest
I went there for snackin bacon and they gave me limp, half cooked non maple bacon. I simply asked for a refund and the shift manager got an attitude and had comments about my refund RIGHT IN FRONT of me. She made the entire transaction hostile. I will never give this location my money again. Do not recommend!
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September 2023 by Adalyn Wiz
I went to this Dunkin 2 days in a row and asked for a medium iced coffee with milk. The first day it was a medium iced coffee with no milk and mocha in it. Today i made sure to specifically say no syrup no sugar just coffee and milk, but when i took a sip it was so sweet it was undrinkable. The service is awful would not recommend going.
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September 2023 by Gisele de Carvalho
Horrible service. Employees are not willing to be nice at all, they are disrespectful and in a awful mood.
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August 2023 by Mary Ward
Ask them for two orders of bagel minis instead got one order of two bagel minis... Then they tried to not put cream in my coffee and it tastes like they didn't put any sugar or hazelnut syrup any either worst experience ever ?, Make sure you plan on spelling everything out and bold print a 2-year-old can read if you want to order here worst coffee worst service I've had in a long time...
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August 2023 by sky b.
Dunkins Donut usually have two avocado toast, but they only give one toast, and they refused to give me one more toast... And the medium caramel iced coffee usually provided 3 caramel swirl, cream, and sugar. They gave only one. I talked them to provide more. They refused. So we will defintely not recommend to come here... Go to Saint Augustine where dunkin' donuts in Marco Ave. :)))
