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February 2024 by Tabari Rollins
Everything went smooth
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February 2024 by J J
I came in and the clerks were all chillin surfing on the internet despite the fact that I made a reservation. No biggie, but then I had to wait like 30 minutes for someone to clean a dirty car they were gonna give me. Then the car they gave me was driving sluggish as if it was starting to get transmission slippage. When I came to turn in my vehicle the next day they charged me for a whole day even tho I came in at noon. I mean not a big deal but definitely not 5 stars. I could most likely find a better rental place to go to next time.
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February 2024 by Kelly Jackson
I had to get a car due to car accident and you all were super helpful from beginning to end! Your communication was on point and always had the prevalent insurance information and updated! Easy check in and check out!! I already referred a relative to you today after their car accident! Thank you!!
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February 2024 by David Porter
Very friendly staff but parking lot is terrible!
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February 2024 by David Anderson
We had a great experience (again) with this St. Augustine Enterprise location. The personnel were welcoming and helpful, they provided timely transportation to and from our location, the car was clean and efficient, and the price was right. Well done!!!
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January 2024 by Frances Jane
Rented a car, brought a credit card but was not accepted. Brought a debit card but they don't accept debit cards either if you have an out of state license. Very stupid. Gave them two valid forms of payment and was refused. Then out of luck with no “courtesy ride” home. Unless you live 5 mins away.When I asked why the front desk person said “I don't know, it's just policy” ?
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January 2024 by Keri Wertz
I'm a full time RVer traveling without a tow car. This is my second year using this Enterprise office. Staff are super friendly and helpful and I really like the free pick up and drop off.
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January 2024 by Brandon M
My wife and I needed a car to get back home from Florida to Maine because she became ill. I was able to book the car that morning online and upon arriving, the whole process took about 5 minutes to get the car and be on our way. The whole team at Enterprise was quick, efficient and knowledgeable, and had us out the door in no time. I wasn’t able to choose my drop off location online and it only gave me one drop off location that was over an hour from my home. My local branch was able to reach out to the Florida branch and they authorized me to drop off at a much closer location at no additional charge. The Florida branch also reached out to me on the next business day to make sure we made it home safely and let us know that they had closed out the contract. I was impressed and thankful with the whole process from start to finish and wouldn’t hesitate to use Enterprise for my future car rental needs.
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January 2024 by jason gustavson
Quick and simple!
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January 2024 by James Hughes
Brutal ! We booked a large, Premium SUV over one month in advance to transport 5 large adults from St. Augustine to Sugar Mountain, North Carolina for one week. Enterprise did NOT produce the vehicle as promised. They did however apologize. Terrible business. Beware !! So I was advised, in responce to my poor review to email corporate, which I did 3 days ago. No response thus far. Really great customer service ! NOT !!
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January 2024 by Jim Mullahy
Yes, my Nissan was totalled in August, baing an Out-of-State driver here in FLORIDA, I will say That " THEY HELPED ME IMMENSELY, BEING a disabled Veteran who REALLY HELPED ME, being single & without a vehicle. This will help me in my decision to rent from Them in the Future if needed. Very helpful desk people who found my sunglasses before I left ?. THANK YOU...
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January 2024 by Gabriela Miner
Absolutely smoothest and best process I have ever had last minute reservation that they accommodated perfectly was in there for about 10 minutes and left with my rental enterprise will be my go to car rental service from now on !
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December 2023 by Adam Burkley
Helpful and polite service with a smile.
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December 2023 by Carolina R.
I was visiting town and made a stop to rent a car at this location with no success. As soon as I walked in Kelsey Walsh was rude and instead of saying hello or greeting me and my Dad, told me "hold on". I then proceeded to reserve a vehicle with a different employee and as he asked for her assistance she told me there wasn't a way for me to rent the vehicle. Didn't offer any other options just told me nope, it can't be done and went back to her seat. I had to leave this location and was treated incredibly rude and dismissive. Simple courtesy goes a long way and she lacks it. I'll never be returning and here and hope to help anyone else considering this location.
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December 2023 by Richard Sullivan
Very efficient check in and check out…spent less than 10 minutes total with personable agents. Brand new 2024 Camry rental was great.
