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November 2023 by Leannette Torres
first brand new car! Caleb was very patient with me & the process. I felt no pressure and was in a good environment overall. Very pleased and happy to be apart of the family at Kia!
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November 2023 by Fay Davis
Family Kia of St. Augustine along with their staff was awesome from the service department to the sales department everyone did an outstanding job. My process for purchasing my New Kia Soul 2024 was made phenomenal with the help of Nathan Higgins who allowed me to submit my application online and the rest is history. Now am the proud owner of a Kia Soul 2024 Surf/Black fully equipped with the works. If you’re looking for a dealership that puts out the red carpet it’s Family Kia of St. Augustine. I ❤️ my new Kia Soul 2024
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November 2023 by Heather Jacobs
We came to look at a specific car, and Daniel Lopez was our salesman. He was super nice, informative and patient. We are proud to say he sold our son his first car, and as parents we felt comfortable with the knowledge that he has a safe car that he is excited to drive! Thank you Daniel and Family Kia!
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November 2023 by Dena Begle
My husband and I had the pleasure of working with Myka Penny at Family Kia in St. Augustine, and our car-buying experience was nothing short of exceptional. After a recent accident that totaled our van, we were on the hunt for a new car, and Myka made the entire process a breeze.Myka's personable and friendly approach immediately put us at ease. He was not only knowledgeable about the cars on the lot but also took the time to understand our specific needs and preferences. With his help, we were able to test drive 6 different cars in only 2 hours.Myka's dedication to providing excellent customer service and making sure we found the perfect car for our family was evident throughout the entire process. He went above and beyond to ensure we were comfortable and confident with our decision.Thanks to Myka's outstanding assistance, we are now proud owners of a brand-new Sorento, and we couldn't be happier with our choice. If you're in the market for a new vehicle and want a seamless, stress-free experience, I highly recommend reaching out to Myka at Family Kia. He's the kind of car salesperson who truly understands the importance of customer satisfaction and goes the extra mile to achieve it. Thank you, Myka!A special shout out to Mike Petrello. We couldn't have done it without his help. Thank you!
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October 2023 by Rylan Holmes
Just bought this 2014 Ford Fusion, Nate hooked it up. Very great guy and was honest about everything, Family Kia is the best dealership in St Augustine no doubt.Thank you Nate for giving me the opportunity to purchase my dream car, means the world!
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October 2023 by Jon Norcross
I've been the owner of a 2013 Kia Forte for 9 years and I have been servicing here for around 7 years and have been exceptionally happy with their service here. So when I was looking at purchasing a new car, I stopped in here first to take a look at the Kia Forte GT Line and all the latest fancy gadgets and safety features like Lane Assist, back up camera, cruise control and Forward Collision Avoidance. Stephanie Harvey was truly amazing at finding answers to all of my questions despite the in-depth and technical nature of my questions as I wanted specific details on the workings of the Forward Collision Avoidance system. Once we agreed on a price, I was fortunate to interact with Jason Rodgers who went into incredible detail on every aspect of the loan, the additional warranty offers and every form that I was required to sign. All around fantastic buying experience. I look forward to continuing to service my new 2023 Kia Forte GT here for many years to come!
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October 2023 by Tranquil Beginnings, Hilliary Giglio
After our beloved Kia Carnival that we purchased while living in TX was totaled, we visited Family Kia. We knew we wanted another one, but couldn’t decide if we wanted a van again or not. We worked with “the Jason’s” (Jason our sales person and Jason in finance) and they were both fabulous! Helpful, respectful, and knowledgeable! I haven’t always had a great experience car shopping, but this one was!
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October 2023 by Joan J.
Ian was great! Thank you for all your help. Good to know they are not too far from where I live
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October 2023 by Michael H.
My 2016 Kia Sorento quit working while driving on the highway. I had it towed to Family Kia in St Augustine for diagnosis. I was called and told the engine had seized as was a problem for some Kia engines (2.0l Theta engine). I was told the parts were on order as Kia USA was replacing the engine at no cost to me. I was told further that Hertz at St Augustine Airport would supply me with a rental at no cost to me. Hertz even picked me up. I had access to a Jeep Grand Cherokee for 3 weeks while waiting for the engine (along with new starter and intake) to be received and installed. I was called during the 3rd week and told my vehicle was ready. I arrived and my Sorento had been detailed and was waiting for me to drive away. Total cost to me was $0.00Great service, great communication. When you find a dealership that treats its customers this well - you stick with them!
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September 2023 by Kevin Valencia
Debbie was phenomenal. Took us on a test drive as soon as we discussed the cars we wanted to check out and answered all our questions. She was very friendly, and inter personal and we felt very relaxed. Highly recommend dealer.
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September 2023 by Josephine Killian
Myka help us and gave almost 5 hours of his day just to get us a car, he was extremely helpful and nice. The tone of the building was also very friendly. Max was also very friendly and helped us seal the deal. Great dealership, highly recommended.
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September 2023 by Hamish G.
My Telluride is due for an oil change . I called this morning to book it in and was advised that it will be a month before they can change my oil !!! I have since been on hold and have left messages since 10.45 and still no answer to my question which is " will my warranty be jeopardized if I go to a local oil change company or do I leave my vehicle and not drive it for a month ?" This company is beginning to annoy me By the minute !!!
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September 2023 by MrsJ Rid (Ufreetospeak)
All I can say is, IT's worth the drive. We drove about an hour and was met with the kindest people you would ever meet. Ms. Denise gave us the best sales person ever. Caleb is and was AMAZING! Caleb was knowledgeable about our car purchase while his customer services was exceeded expectation. We wound buying our son his first car and becoming part of the family. Go out there, you will not disappointed. For sure you'll be met with friendly, fast services along with walking away with a great deal.
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August 2023 by gillen durling
Thank you so much Myka Penny at Family Kia for all your help and patience in finding me a new car that fits my budget. You were very kind and helpful and personable. Thank you for going the extra mile and getting my windshield wipers replaced. You ROCK and I Love my new car
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August 2023 by Balázs Szép
After a complimentary wash I walked around and check my car before taking it after the service. They broke off the cover of my antenna / you can even see the little pieces of the antenna /. Did not even mentioned it they made a mistake, they just put it back loosely. Their fix: we can glue it back its ok. Oh and we are not responsible for carwash they are not our employee.They stated: Its completely sealed off without the cover.PS: Why take responsibility ? Hide it..They wont notice...
