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April 2024 by Marialuisa M.
I must say so far so good Firestone has delivered exceptional service in providing the best customer service. I have read many reviews that are not the greatest and I really do sympathize with those that have had a bad experience. However, my two experiences have been great. I came in a half a year ago to have my front tires changed. I was in and out within two hours max. This time around, my most recent I was on my way to work realized my tire was flat, I made an online appt in the evening and then next morning at 10AM I was good to bring my car in, in my eyes that is a same day appt, especially since I booked close to midnight the night before.I was running a tad behind so I called at 9:30 AM requesting to push my appt back to 12PM instead of 10AM the gentleman on the phone said; "I will see you at 12. I ended up arriving at 11:30AM got checked in I said I wanted one tire the one that was out it was advised to get two so I did they were both 2017 tires so no harm there, I was told there were only two technicians working one left home sick, it was fine my wait was a little shy of 4 hrs. I had my laptop and got work done so it was no biggie, they have a large waiting area; I opted to go across the street grabbed a bite at the coffee shop and worked on my laptop. I do want to mention the manager Joe (Joseph) is AWESOME!!! I have dealt with him previously and he is great! Very knowledgeable, kind, courteous, and all around a great guy. Sounds like a Newyorker (going off of my accent knowledge) haha nonetheless I am satisfied with the work here and since I am new to FL altogether I think this is my spot for tire needs.
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February 2024 by Mark S.
Problems: 1) They had my credit card on file and charged it without my authorization. 2) The work included things that I did not authorize. 3) They changed my oil and overtightened that oil filter cap and then refused to unscrew it without charging me $100. I suggest that you go somewhere else. I am a local, and, despite what my neighbors had said about them...I gave them a chance. No more.
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February 2024 by Valery Lopez
The service was excellent, perfect time, schedule asap, fair prices.
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February 2024 by Dory Schutska
fast service, fair prices, repaired 1st time
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February 2024 by Wayne Acosta
JOE the Manager is AWESOME !!!
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February 2024 by Abi Willis
Took my minivan here and was told it needed 2 new catalytic converters and 4 new O2 sensors for $4400. Problems were not even suggestive of that. Took it for a second opinion somewhere else and it was my alternator ($800 problem). I would’ve paid that much and not even fixed the problem. NEVER AGAIN.
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February 2024 by DJ Byrd
Joe goes above and beyond to take care of his customers…no only me but EVERY customer that came through the door (I witnessed this first hand while in the customer waiting area awaiting my vehicle’s servicing). He puts the CUSTOMER back in customer service. I’ve now decided to make the extra drive to his shop for my new tires and anything else my truck needs. Thanks for a great experience, it was worth the drive!
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February 2024 by Alex Lozana
Took a road trip to St. Augustine to visit family on Friday. About 30 minutes out my front brakes completely wear out. If you’ve heard the grinding sound of metal on metal you know it’s pretty nerve wracking. My fault, I knew they were getting thin and was planning on replacing them when I came back home. Called pretty much every mechanic/shop in St. Augustine and they were either closed for the weekend or closing up soon and wouldn’t pick up. Called Firestone, Greg answered me immediately and was helpful from the start. He worked with me and brought the price down to something reasonable for replacing the rotors and brake pads. Of course, it would’ve been cheaper at a mom and pop shop but they were all closed for the weekend and Firestone has a warranty on their work so I can take it back in to a Firestone or Tires Plus back home if something happens. As I got in around 5pm, they were going to have me pick it up the next day, but their master mechanic who was supposed to go home decided to stay and fix it for me. Whole process took about 45 minutes. On top of that, they didn’t try to upsell me on every minor thing with my car like most mechanics do. Greg and the Firestone team made the process simple and easy and saved my weekend trip from being a disaster. Definitely recommend for anyone who needs work done on their car.
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January 2024 by Heidi Phillips
Excellent customer service, didn't try to oversell.
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January 2024 by Richard T
Honest and fast. Came in a misdiagnosed problem and they were honest. Fixing it much cheaper.
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January 2024 by Eric Stout
I was quoted $250 parts and labor. I took my car over they call me and tell me that it's not what I thought that there's even less wrong with it than I suspected they never told me it was going to cost more than that 250$ quote and then they charged me $400 at the end of the day they did not honor their quote from earlier
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January 2024 by C “Ctfla78”
Great group of workers .couldn't do a better job
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January 2024 by Shane Mckennon
Service that I asked for was not completed. Facility is understaffed and my wait time was 2 hours.
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January 2024 by Stacey
The staff is great
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January 2024 by Sandy Tucker Vestal
I just love and trust this Firestone .Joe the manager is such a knowledgeable and helpful person..we will always come back