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November 2023 by Valarie Ewen
I needed to fed ex something one day and Ludi took care of it. Had to return the next day to fed ex another envelope. I realized I made a mistake on my shipping requirements and Ludi helped me resolve and fix my mistake. She was very helpful and patient and friendly to work with. Will return for my shipping needs!
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October 2023 by Kelly Kontowt
OMG Do not go to this place EVER, EVEN IN AN EMERGENCY!!! They are a PUDU facility and they take no responsibility when their employees REFUSE them because they are new or just incompetent. They refused my PUDU package and the owner just said "OH WELL". basically saying the employee (who asked if i had a PO BOX - when i said no, she said you can't have things delivered here without one)...but then said we are a PUDU. It's clear the employee who claims to have not refused the package yesterday, doesn't understand what a PUDU IS and REFUSED SAID PACKAGE!!!Doesn't matter, owner doesn't care that I am out $150. Owner said, "I wasn't here yesterday so I have no idea". No offer to help, NOTHING. her solution was to have it sent back to their place again???? 1000%NO WAY.
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August 2023 by Shaquira Sampson
The older lady with the short hair is beyond rude! I usually frequent UPS and yesterday I went to GP and instantly regretted it!!!
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August 2023 by Bri Hall
I went back and realized why I avoided this place for over a year. Jan is extremely rude. Seriously need to hire someone that can muster up a few hours of courtesy to deal with customers.
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August 2023 by Jillian Bos
I only go in this place when I ABSOLUTELY HAVE TO. every time, when the owner is there, she is a curmudgeon. She has a very unpleasant, unhelpful approach to doing business in a retail setting. ☹???
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July 2023 by Caleb Smith
The lady with short red hair was extremely rude and unprofessional. I asked for a tracking number and she asked me if I could just take a picture instead very impolitely as if she had no time to just print it out for me even if though I was the only person there. It is very apparent this business does not care about their customers.
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May 2023 by Mandy Sullivan
Outstanding service, extremely helpful, rare to find such customer service and great attitudes! Much more than just a postal store!
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April 2023 by Grace Sophia
Jan was disrespectful and rude completely unprovoked. Please learn some manners. Just because you hate your job/life doesn't mean you should take it out on innocent people. Not surprised that other reviews have the same experience as me too. Absolutely terrible customer service.
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April 2023 by luna s
It shocked me how unprofessional and rude the woman Jan (short, red hair) was for absolutely no reason! Such attitude and snarkiness. I would never come here again. You need to learn to treat people with RESPECT and talk to them nicely. Get some manners.
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April 2023 by Tom Bacon
Jan has really done a outstanding job with the business, highly recommend!
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September 2022 by Hannah Elizabeth
I do not recommend using this business for any services. An employee approached and reprimanded my 4 year old child for touching gift cards while I was standing right there talking to another employee. When I kindly asked her to speak to me, not my child, she ignored me completely. I will be transferring my mailbox services immediately.
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September 2022 by Christin Kearns
I LOVE using GOIN POSTAL! Jan and Angie always treat me like a valued customer! I appreciate that they always give me multiple options to ship and never treat me like I am a burden. I’ve been using them for over a year a now and have never had a bad experience. By far my favorite shipping option in St. Augustine!
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September 2022 by Delana Trantham
I have had the most excellent service at this facility. Jan has been especially professional and helpful. Thank you for leasing my stress today and for always showing kindness!
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August 2022 by Rick Watts
Going Postal went above and beyond for me on a recent transaction. I sent a packet FedEx ground and it was the end of the day on Friday. Jan the owner offered to drive the packet to the drop box a couple miles away so it would get there before the last pick up of the day. Instead I took it but the mere fact that she offered was above and beyond. Then there was an issue with the delivery, completely FedEx ground issue and not Goin' Postal's - yet Jan spend hours on the telephone trying to get answers for me as to why my document was so tardy. At the end of the day, that is the true depiction of GREAT CUSTOMER SERVICE!! Bravo Jan, Thank You for going Above and Beyond!
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August 2022 by Emilia A.
Went in this afternoon to get some digital fingerprinting done. I showed up and was promptly greeted and taken right back to the machine that scanned my prints. In 5 minutes I was done! I didn't catch the woman's name who helped me but she was friendly, very sweet and efficient. I would definitely use this location again for any post or fingerprinting needs I had to support a local independently run business!
