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September 2023 by Amanda G Patal
Completely unresponsive. I had to deal with Jamie Sapp and it was total nightmare. She never answers the phone. Do your job Jamie!
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September 2023 by Maureen J
Part of an HOA community where we had only the Memorial Day weekend to make a decision to renew our insurance which was increased by over 300%, the agent said they did this and that, we were forced to renew and pay. A month later with other quotes from other places added 30X more insurance at the same price. This is absolutely unacceptable and I would never use them and I have multiple properties and work in that industry and know people, an embarrassment to have wasted 12 hours of my time and have to pay all that money because they are sub par
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August 2023 by Jaime Ruiz
I have had my insurance with them for over six years. Asked them to get me a quote because my insurance went up. They were completely unresponsive after my initial contact and didn't respond to any emails.
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August 2023 by Christopher Davies
Asked HWI for documentation needed to close on a refinance and HWI was zero help. Their lack of knowledge regarding litigation and inability to give me information for the litigation is quite concerning. The agent I spoke to was unwillingly to help myself or my lender contact information for the litigation. Also, stated that they’re basically not able to confirm that the insurance they provide to my association even covers the current litigation in question.
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August 2023 by Jesse E.
I just delivered a huge DoorDash order to this office. They left me NO tip. They should be ashamed of themselves.
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June 2023 by freeman alvarez
Not very pleasant
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May 2023 by Helen Neumann
Horrible customer service . Except for Skye .. she was amazing
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February 2023 by CHRISTOPHER GRIFFIS
A very rude employee told me my service dog wasn't a service dog and asked me what my disability is. He demanded I leave the building. My service dog was quiet and did not do anything offensive.
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January 2023 by Phil Wilson
I was insured through Herbie Wiles for well over a decade. I had an agent who had a great personality, although I never was sure if my business was fully or properly insured. Since his departure, the agents that have taken, his place are young inexperienced, and utterly personality-less. They do not care about customers or customer service at all. A once wonderful agency with a long local history and great reputation has now become just another insurance mill. They charge too much and give poir service. You’re better off going online and going through a larger agency in another town. Very sad.
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November 2022 by Christina Zito
Worthless company that like democrats, care more about themselves than hardworking taxpayers. I call and they say a supervisor will call back. Never does! Let's show them democrats aren't welcome here!
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September 2022 by Christine O'Connell
Donald is the most helpful, caring and professional insurance broker. He is dedicated to service and made my enrollment process a breeze!So grateful for this local business! Highly recommend!
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September 2022 by Anna Johnson
We have always found the agents to be extremely helpful. Numerous times I have called with questions or concerns and am always treated with kindness and made to feel valued as a customer
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September 2022 by millessa farmer
Good so far. But very very nice people.
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September 2022 by Jonathan Cano
Would not recomend
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September 2022 by Jeffrey Bliss
Nothing but good things to say about Herbie Wiles, and specifically Hank. We run a small, but growing construction company and after being a bit unhappy with our previous agent, we started reaching out to other companies. Did not receive ONE return call or email from other local companies, until we met Hank. He has been communicative, helpful, and efficient. Thankful to have found a great company to help us with our insurance needs, highly recommend Herbie Wiles Insurance.