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October 2023 by Lynn Francis
We are in love with our furniture. It is so comfortable and the leather feels luxurious on the skin. Doing business with Steve and Jessica was a great experience. They are professional-answer all your questions-and a pleasure to work with. Our initial meeting was with Steve and after 10 minutes with him I knew I would be a customer for life. Steve knew exactly the style of chair that would work the best for my hubby with his body type. Leather by Design is your one stop furniture store if you are in the market. Thank you Steve and Jessica ?
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October 2023 by Krista Hoff
I purchased a chair a few years ago and recently had a slight issue with it. I called and Steve & Jeremy came out the same day to replace a part and the chair is like new again! They took great care to make sure our carpet stayed clean while they made the repair. I would highly recommend purchasing furniture from Leather by Design!
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October 2023 by Linda Copeman
Just purchased a sectional and Jessica my sales rep was very helpful in helping me find everything I wanted in a leather sectional. I highly recommend Leather By Design.Thank You, Linda
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October 2023 by Joan Geronimo
Fantastic customer service by Jessica & Steve. I brought in a 23 year old ottoman that had broken one of it's support feet. Steve fixed it while I waited & I was heading home in less than 10 minutes. I would highly recommend this store for personal & friendly service.
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August 2023 by Jay Meyer
We bought a triple recliner couch 3 yrs ago which is totally wonderful in every way. One recliner just needed mechanical attention and Steve and Jeremy came to work their magic. The problem was identified and resolved very quickly. Most pleased with the service!
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August 2023 by Julia Richards
The kind of Customer Service that is unheard of.... a business where you are truly treated like a "A Diamond in the Rough".6 years after my initial purchase I contacted Steve with my problem of a damaged transformer that I broke myself. No hesitation on his part...he just stepped up and fixed my problem like I just made my purchase yesterday.Quality Products and Quality Customer Service - you just can't go wrong at Leather by Design in St. Augustine.
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July 2023 by Larry Monahan
Furniture is high quality and service is outstanding!Steve and Jeremy did an amazing job with a last minute service request.Thank you.
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June 2023 by j r
I came to know the manager of Leather By Design in Saint Augustine, FL, and found that this is an independent store and not associated with others who use a similar name. Steve Lent showed me his dedication and very professional way of keeping his business one of a kind. Be confident that if you purchase from this store you will be respected and treated the same whether it be a chair or entire living room. I didn't know he offers leather for every budget so don't shy away. You can choose all top grain or partial leather and synthetics. In my case, the top grain leather outlived the mechanics and support. A great investment was brought to new life by Steve and Jeremy. Highly recommend!
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May 2023 by Glenda Carner
I bought 2 leather rocker recliner4 years ago and one was electric and stopped working. I called Steve and he came out and fixed it very quickly. He was very professional and very pleasant. I would recommend him to anyone. I love my chairs. Thanks so much Steve!
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May 2023 by Peter Delorey
I had a great service and product review experience with the team at Leatherbydesign. Jessica in sales and Steve in service were extremely helpful in fixing and old chair and putting me in a new one. I can't say enough about how smooth and easy they were to work with. I truly enjoyed my experience. Pete Delorey St Augustine
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May 2023 by craig Soucek
Had 2 recliners not working on a sectional I had purchased from the store. Contacted Steve and he came and picked it up. Within 2 days I had it back working like new. I can’t say enough about the service Steve had give me. I highly recommend the store and the customer service by Steve. Thanks Steve.
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May 2023 by Beth Lee
The very best customer service imaginable!!!I purchased a lounge chair over 3 years ago. Serviced within 1 day after notifying LEATHER BY DESIGN
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April 2023 by Nancy Wilson
One of our Torrington recliners (push button) stopped working. We called Steve on Monday and he and Jeremy came out the next day and had it fixed at a very low cost to us. Steve has always been very helpful and attentive as we have done business with him for several years now. I highly recommend them and will continue to use them for our a furniture needs. I love all of our furniture we’ve purchased there.
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April 2023 by Barbara Rolandelli
Our sofa got stuck in the up position. I called today to see how to go about getting it fixed. I got a call back from Steve within a half hour. He explained what it probably was. He rearranged his schedule and got to my house within an hour. I so appreciated such quick service. Steve did a great job and it was fixed. I appreciated the great customer service. I highly recommend using Steve for your service call.Barbara Rolandelli
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March 2023 by Shelton Kiernan
Love my new leather sofa. Great company to work with. Steve is amazing!