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November 2023 by Rosemary Nupp
It tooke forever to choose a mattress, then it was not available , I finally chose oneThe salesman gave options as well as pros & cons, such as, "some like" this feature or that feature. Very helpful. Also, he did not Hoover over me but made himself visible so I could ask a question. Nice experience.
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November 2023 by Nancy Kaman
Beth was very friendly, efficient, and easy to work with. Even after I got home and realized that I needed to make a change to my order, she accommodated me over the phone with no need for me to return to the store. I would highly recommend her.
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November 2023 by Kim Mickey
We walked in, got greeted immediately and told salesman what we needed. He took us to the value section of the store, gave us some good info, helped us make a decision staying within our budget. He was friendly and not pushy. In and out in about 30 mins. Free delivery within 2 days. Can't beat it!
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September 2023 by Melinda Blankenship
Samantha and Beth were running the store when we arrived looking for a replacement bed for our teenage daughter. They were both super friendly and generous with their time and attention to our needs. We appreciate the fast work and assistance we received today. Samantha went out of her way to help explain the types of beds and work the best deal she could on a really comfortable bed! We will definitely recommend and be returning for future needs.
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September 2023 by Wendy Larson
Beth was knowledgeable and able to provide multiple options. She was able to answer all my questions but did not overwhelm. She gave me a great break down of the specific facts so I could be confident in my choice. She provided all the information in written form which helped me evaluate the and do cost comparisons on my own time. She even presented facts that I would not have originally considered, and ultimately allowed us to make a choice that would best fit our personal needs. No up sale and no pressure. We can not wait for our new bed and base to arrive. Good night sleep, here we come!
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September 2023 by Kathleen Ryan
Beth delivered excellent customer service. She completed my new queen mattress long distance with superb efficiency. She sent me links to choices, we talked through the choices, sent a link to my local Mattress Firm to firm up the 0% financing! I am Completely satisfied highly recommend Beth! ?
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September 2023 by Susan Donahue
Yesterday I was determined to try out mattresses for master and guest rooms, knowing what my preferences were for brand and support. What I didn’t know, my salesman happily and intelligently responded to my questions without hesitation. I spent an hour testing the merchandise before I made finalchoices, having changed my mind a few times but Tyler accommodated all my questions. I have to admit I didn’t mind spending the $ because I knew I purchased exactly what I wanted.Kudos to your team!Transaction was seamless, including rapid delivery!!!Moving to St Augustine from Massachusetts has never been easier!!
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September 2023 by Abrielle G.
Samantha was very knowledgeable and helpful! She guided us through the process and we ended up with what we came for. Would strongly recommend her for all your mattress needs!
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September 2023 by Terry Jennings
As soon as I was in the door I was introduced to Beth the salesperson. I told her exactly what I wanted and she showed me several mattresses and explained their advantages, disadvantages. I then made my decision, filled out the paperwork and left. First time in a long time that I have had a really nice sales experience.
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August 2023 by Christine Papile
I got exceptional help choosing the perfect mattress. It was delivered for free the next day which was great. The delivery person Roberto delivered it in a courteous, pleasant manner. I give it 5 stars. I love my mattress. Super comfortable. The guarantee is another plus for Mattress Firm. They went above and beyond to please me. Great customer service
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August 2023 by Pat Stores
I recently visited Mattress Firm to shop for a new mattress. Sam suggested several mattresses to try and was quite knowledgeable about each of their features and strengths. I decided on a medium firm and also bought the mattress cover Sam recommended. I’m very pleased with the entire sales experience and purchase!
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August 2023 by Marley Bishop
Beth at Mattress Firm made mattress shopping a breeze. She was knowledgeable and asked all the right questions to determine our bedding needs. By time we were done we ordered a mattress for a Murphy bed and then ordered another king mattress for an additional bedroom- we were confident Beth led us to the right choices.
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August 2023 by Kimberlee Ottonello
Mattress Firm management, I am taking the time to review my experience because although the delivery process became complicated and I ordered a full instead of queen, you have an employee that went above and beyond to remedy ALL issues thrown at her. Samantha Caldwell not only made every obstacle go away, but she was a joy to work with. She showed extreme competence with her understanding of your ordering/delivery protocol, and she put me at ease so I can travel from my St. Augustine condo to my home in Pittsburgh with 2 beautiful mattresses and bases in place. I am so thankful for her assistance, and the new friendship I’ve made. Mattress Firm is so fortunate to have an employee like her. Your super satisfied customer, Kim
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August 2023 by Wendy gil
Tyler was very helpful and patient with us. He answered every question and was knowledgeable and pleasant! Thank you for making our shopping trip a success! Looking forward to a great night's sleep. Nice job!
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July 2023 by Nora Dewhurst
Shopping experience was excellent due to Devaughn the salesman that assisted my brother in his purchase. He was informative and extremely patient with all our questions!
