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January 2026 by priscila santoni
My family and I have made many purchases at this location throughout the years and have never received such lack of professionalism, leadership and willingness to work with the customer as I did back in April with the manager (Anna). This interaction unfortunately made this location loose good sales.
It has taken me 8 months to return back to the St Augustine location due to this incident. I only returned to get the name of the manager and was pleasantly greeted and serviced by Antonio and Paula.
Antonio and Paula have always provided excellent service which is why I’ve always gone back in the past. I’ve even had the pleasure of witnessing both Antonio and Paula with the other workers at this location and you can clearly see they all enjoy working together.
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November 2025 by Israa Mahmoud
Bad customer service. The blonde lady it seemed she was the manager ( not too old , was working around noon) she was so rude and talked to me with an attitude although we were leaving the store with 1,000$ worth watches. I told her kindly that I wanted a new watch from inside other than the one on display she was like No that’s all we have you don’t want it we don’t have anything for you. I confronted her and told her not to talk to me with that attitude. What a shame! Hiring people like her will definitely make sales go down!
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October 2025 by Barbara Hale
I spent a lot of time yesterday in the Movado company store in Saint Augustine, Florida outlets. This is a wonderful store with great service.. the two employees in the store Anna and Antonio could not have been more professional and helpful to me. I highly recommend you do your black Friday shopping and Christmas shopping here and for birthdays and anniversaries. I think they have something for everyone in many price ranges . About two hours after I made my purchase which was difficult because I had a hard time making up my mind between two specific watches. I changed my mind and came back for the watch I didn’t pick and they were wonderful about the exchange no problem or hassles.
Thank you again Anna & Antonio. Sincerely,
Barbara Hale
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July 2025 by Kushal Patel
Store Manager (elder lady) seems like she doesn't want to sell watches, she was rude Very judgemental, her tone was little insulting and she was telling us to learn how to remove watches ourselves from wrist because we asked her couple time for help!! Also with that TAUNTING AND BOSSY TONE !!
other people are awesome over ther ! Christine and Antonio were pretty good and seems interested in client satisfaction! Other big guy was also very helpful and respectful !!
One of those people should be the manager rather than herself !!
Movado can do better in selecting people for Mamangement role or it is just the color of our skin that bothered her !!
ALL IN ALL GO BUY WATCHES with other sales team like CHRISTINE or ANTONIO or that OTHER FELLA ! We left store when she was there and bought watch next day with Antonio and Christine !
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June 2025 by Ashley Moore
I was shopping for an anniversary gift, the sales representative was very tentative to my checklist of must haves for my husband's watch criteria. Christine showed me variety of options helped me find the perfect match now we have a matching set. Will be coming to Christine for all my watch needs.
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April 2025 by Matilda Kadillari
You are going to be scammed at this place! The top glass of my Movado watch came off. I purchased it only 3 months ago.I went to the store to fix it, they did nothing, no replacement, no refund, just fake smiles! Movado store. Shame on you! They are happy to sell you, and lie to you, but to fix it you are on your one. And this is a factory defect it isn’t a scratch.The warranty is a scam they sell it but it doesn’t cover anything.They look pretty but very cheap quality.
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February 2025 by Cathy Bender
Fabulous pricing, amazing staff. Been visiting this store for 3 years now. Have purchased 9 watches and can't wait to see what Movado comes up with next!
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October 2024 by Ted Skarvelis
My wife and I visited this store last weekend and had an amazing shopping experience. Fanny helped my wife pick out a couple watches and they also removed the links to fit her wrist. Emanuel went above and beyond by locating a specific model I was looking for and found it in another state. I contacted that store and purchased the watch on the same day and they shipped it free within a couple days. Thank you for everything!
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September 2024 by J Cortes
The don't service Bulova watches. Staff is a bit condescending and pretentious.
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September 2024 by Ken Dellmire
I have purchased 10 or more Movado watches from the St Augustine store. I went in last week to look ant new styles and have a link removed. They charged me $12.50 to remove a link. Are you kidding me!!! Of course I didn’t buy anything new but paid for the link removal. Will never shop there again. They lost a customer over $12.50.
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June 2024 by Rishi Bulchandani
Great selection and prices
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January 2024 by Steve Futch
I got the christmas gifts I wanted. Bought several watches at a price I could live with. They had a great selection, whic was great for my picky family. I'll shop there again.
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December 2023 by Lia “Lia” Smith
Love this store!! Service is great and the associates are top notch. The selection of Movado watches or exceptional.
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December 2023 by Lia Smith
Love this store!! Service is great and the associates are top notch. The selection of Movado watches or exceptional.
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June 2023 by Mozart lupe
I love Movado watches right now they have some great deals sharp timepieces
