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December 2025 by Aaliyah Omosigho
Hung up In my face and rushed me! I was trying to find the address and they hung up and said I can’t give you a little bit..never again!
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December 2025 by Anthony
I am in the process of having my vehicle towed. Spoke to a guy named Joseph on the phone. For a Monday morning tow call he was extremely helpful and pleasant to talk to. Thanks for the help!
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December 2025 by K
The actual tow truck driver was a really nice guy. But the Hispanic guy who works the phone in the office is horrible. He will charge the highest possible rates then add on every extra fee they can. All they want is your money they don’t care about helping you. Then they only want to be paid in cash which seems suspicious to me. I won’t ever use this tow company in the future, look elsewhere before choosing them.
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December 2025 by Trust Team
Absolute robbery. left the car for 10 mins came back found it towed and paid $350 for 10 minutes. A company that would do anything to get some green bills from you 🤣. Bad communication. Rude.
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December 2025 by Rae P
Terrible business practice. Heaven forbid you get into an accident and they call this company to tow you. The tow is $80. But, they charge another $125 to use the wench to pull it in yo the flat bed. Another $115 to electronically pull your insurance, which was on the police report and they NEVER asked me for, which I gladly would have provided. Gets better, when you go there to pay, they charge another 6% if using a card. I happened to notice a ATM, which they never offered, asked if I could use it, and pulled out cash to pay versus giving them another dime!
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December 2025 by Tyger Roch
Joey and Austin took great care of me after a bad flat. Stand up guys. Would definitely go with NFT again
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December 2025 by Adam Lawson
very good service
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November 2025 by Sergio Jarillo
This place it’s probably the worst,and i know probably someone going reply and to write an answer back, im assuming explaining, however the rude of this people thinking they can do and charge stupid amounts just passing an hour its ridiculous, the staff it’s very unprofessional very rude, they working hand by hand with the police so they feel above the law, if the owner read this you need to be better specially when you provide a service and dont lie to people or take advantage and charge crazy amounts and definitely dont give customers no options
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August 2025 by Danial Worley
Trash company . Towed a truck that we parked at buc-ees for a few days . 1st of he's demanding cash only sorry talk to his accountant is what he said . Then I go on to tell him he's not even legal nothing is reflective nor does it have company name on anything and also the letters must be 4 inches stating a tow away zone . So I look him up and what do you know he has scrappy reviews unfortunately people like him can still survive by going around basically stealing people's vehicles .
I'm going to see what my lawyer can dig up
Be aware of this scam artist
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July 2025 by John Dirito
Who ever they employ is extremely unprofessional and called my sister stupid ridiculous for this company do better
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July 2025 by Sean DeLancett
North Florida Towing and Recovery is incredible. I was trying to get home from work and knew my normal route would be flooded so I took a different route. It was flooded too and I made the poor decision to drive through it. My car died in the road. I called North Florida Towing and Recovery to get a tow. They told me they could have somebody to me in 15-30 minutes. I don’t think I even had to wait 10 minutes before AL showed up. AL helped to make a bad situation better. He was fast getting the car hooked up and we were on the way back to my house quickly. At the end I expected to have to pay a boatload of money, but found out that the balance I had to pay was completely reasonable and fair. I cannot recommend them enough. If I ever need a tow again, North Florida Towing and Recovery will be my first call.
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May 2025 by Gregory Keppel
Extortionist company, forces cash on the spot even when your car is not on the lift. Taking advantage of unsuspecting tourists. Sitting waiting to pounce on you.
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May 2024 by Cyndy Cournoyer
I had a flat tire and this company was chosen through my insurance for a tow. The communication was prompt and detailed and Joseph was so nice, helpful and efficient at his job. He’s a great guy. Highly recommend! Great employee and great company!
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May 2024 by Joseph Wolbert
Amazing staff and experience! Had a break down on I-95 around World Golf Village in my 2020 Black Sapphire BMW M550i. I've had AAA for years but never had to use them until this incident and boy was it a headache! I waited for hours for a wrecker to come tow me to the BMW dealership in Winter Park. I had my wife and two kids with me at the time and with no A\C it was turning into a dire need for relief at least for my two kids. Luckily we were decently close to Buckees and ended up walking there to figure out our situation out of the burning sun. After about two hours of waiting on AAA the dispatcher informed me there wasn't anybody on the way and that they have nobody in the area and that I need to seek my own service. So I called North Florida Towing and talked to them and explained the situation and they were there in no more than 15 minutes! Absolutely amazing company that goes above and beyond to satisfy their customers and honestly a gem of a tow company in Historic St Augustine! You can 100% rely on them for all your towing and transportation needs. Huge shout-out to Maggie and Angel in the office they are always friendly and the drivers Gabriel and Alberto are extraordinarily helpful and knowledgeable!
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April 2024 by Gabriel Costa
Great company with great people!
