-
November 2023 by Luijo
Great guys. Very professional and great price for installing a set of tires. Had an estimate of two more places and they were spensive and far so I chose these guys and I'm happy with the service.
-
October 2023 by Doris Alexander
This was my first time going to Tire Outlet.I went in for an oil change and was greeted by Melvin who was very professional. I was wondering what was taking so long for an oil change and when I went outside I saw that my tire was off. So I went inside and asked why my tire was off on my car and I was told that I was going to need to front tires when all I wanted was the oil change. I was told that they do a 59 point check on the car and all that they had found was that there was water in the coolant reservoir and I needed two front tires. When I left I drove the car and the needle for the temperature was heading towards hot and also I saw that antifreeze was leaking on the ground. I'm not sure what happened there but the coolant was not leaking before I took it there. So now, I'm afraid to bring it back there for them to repair anything so I'm going to have to drop it off at my regular mechanic and have him check out the car to find out what exactly is wrong, which does cost me money.
-
October 2023 by Conar Piermarini
These guys are honest and affordable. I had a nail in my tire and was stuck at a GY 312 tire place. GY tried to take advantage of my unfortunate situation just to sell me a new tire and refused to just patch it up. So i had to put on the spare in their parking lot and find an honest mechanic. Tire Outlet was fortunately close to my work and drove over with a shady spare. They came through and promptly fixed it up with professionallism and honesty.
-
September 2023 by Angel K.
this place has gone completely down hill, truly nothing like it once was. Their front desk service is terrible and they are super rude. They need to hire someone that can manage things more professionally instead of someone that wants to blame the customer for faults of their own. I have never been treated so poorly, I high suggest to go to someone else.
-
September 2023 by Kel Bru
This place always comes through, no matter what. The guys who work there are the best, efficient& knowledgeable. My vehicle always leaves in better shape than it came in. Highly recommend Old City Tire Outlet and will continue to come back!
-
September 2023 by David Prusinski
If you went to a different tire store outlet you miss an opportunity. Tire outlet not only beat EVERYONE else's prices they are super knowledgeable and by far the nice group of people to deal with bar none. Do yourself a favor and stop in to talk to them, you will be glad you did.
-
September 2023 by Phillip Vicentino
I was a first time customer with a screw in my tire and wasn't sure it could be fixed. Sheldon made the time to look at the tire and decided it could be fixed. His tech was polite and professional and repaired the tire. I appreciate Sheldon's professionalism and willingness to help even if it was a small job. I would recommend this company and plan to go back for my tire needs.
-
September 2023 by Thomas Fortes
Very fast service. Tires were mounted properly and balanced good! Had the best prices in town, even better than Wal Mart.
-
August 2023 by George A Tsakos
This review is also for the Palatka location! I purchased new tires and had them shipped to the downtown location. I asked them to check my alignment and price a couple other things as well. After sitting for a couple hrs, the tires were done. They quoted me on something entirely different and didn’t even look at the alignment. The girl said “we will check all that when you come back for the brakes”. I left and went back to work. On the way home, my tires were shaking. I made an appointment at the Palatka location, as it was closer and I didn’t want to return downtown. They told me my tires were NOT balanced properly and I definitely needed an alignment. I took another day off of work. After 5 hrs of sitting there till closing, they gave me my truck back and said “we fixed the balancing and we are sorry, but the alignment we tired, but you need cam bolts so we couldn’t complete it, but we will price it and call you”! I said I just need it done. I don’t need it priced as I couldn’t imagine it being drastically more. These tires cost me $1300 of money I didnt have and I didn’t want them ruined. I left there and my steering wheel was at 2pm! The alignment was WORSE! After a week of not hearing from them, I called and was on hold for a while then disconnected. By the time I was able to get the time off of work again and bring it somewhere else, my two new front tires were shot! I got the alignment somewhere else but unfortunately don’t have another 600-700 with installation to replace my tires again so I’ve been driving long distance, a while on a bad tire. I am so disappointed with this company. If you are a tire shop and cannot balance tires or perform a simple alignment. How are you even in business? Now I will be just under $2500 for tires and alignments when this is all done, due to their negligence. I will never return and I hope I can prevent others from wasting time and a lot of money with them!
-
August 2023 by George T.
This review is also for the Palatka location! I purchased new tires and had them shipped to the downtown location. I asked them to check my alignment and price a couple other things as well. After sitting for a couple hrs, the tires were done. They quoted me on something entirely different and didn't even look at the alignment. The girl said "we will check all that when you come back for the brakes". I left and went back to work. On the way home, my tires were shaking. I made an appointment at the Palatka location, as it was closer and I didn't want to return downtown. They told me my tires were NOT balanced properly and I definitely needed an alignment. I took another day off of work. After 5 hrs of sitting there till closing, they gave me my truck back and said "we fixed the balancing and we are sorry, but the alignment we tired, but you need cam bolts so we couldn't complete it, but we will price it and call you"! I said I just need it done. I don't need it priced as I couldn't imagine it being drastically more. These tires cost me $1300 of money I didnt have and I didn't want them ruined. I left there and my steering wheel was at 2pm! The alignment was WORSE! After a week of not hearing from them, I called and was on hold for a while then disconnected. By the time I was able to get the time off of work again and bring it somewhere else, my two new front tires were shot! I got the alignment somewhere else but unfortunately don't have another 600-700 with installation to replace my tires again so I've been driving long distance, a while on a bad tire. I am so disappointed with this company. If you are a tire shop and cannot balance tires or perform a simple alignment. How are you even in business? Now I will be just under $2500 for tires and alignments when this is all done, due to their negligence. I will never return and I hope I can prevent others from wasting time and a lot of money with them!
-
August 2023 by Jan D.
A week and a half ago, I took my car in for two front tires and an alignment. I was going out of town with my kids the next day and wanted to be safe. Once on the road, I noticed my steering wheel was not straight. When my car got up to 50 miles per hour, the front end began very badly shaking. My hand on the steering wheel was vibrating. I was very afraid for our safety. On Monday, Melvin at Old City Tire was called to alert him of the situation. I was going to have to take off work again to bring the car back to them to have them rectify this issue with the tires and the alignment. When I returned in the afternoon to pick up the car, Melvin assured me the steering wheel was straight and no problems could be found with the new tires, the balancing, or the alignment. On my way back to work, GUESS WHAT....my steering wheel was still the same. When I arrived back at work, I called Melvin again. I asked why my steering wheel was still not straight. Melvin stated that I should have had all four tires replaced due to wear on the back two. When I inquired as to why this was not mentioned or recommended verbally or on my bill, he had no explanation. He did state that his "guys don't always follow through or do what they are supposed to do." I did not have any vibration in my car prior to having the new tires put on. Melvin assured me one of his "better" techs actually checked the balancing and alignment to find no problems. Melvin stated "I find it hard to believe your steering wheel is still not straight." Why would I lie about that fact? Anyone can see this. It should have been checked, especially when that is part of the reason I brought it back. When I asked to make an appointment this week to come in to wait to have the alignment RE-re-done, he said I could make an appointment but they mean nothing. I will still have to wait in line. I HAVE ALREADY HAD TO TAKE OFF WORK FOUR TIMES, HAVE SOMEONE GIVE ME A LIFT TO AND FROM THEIR SHOP AND MY CAR IS STILL NOT RIGHT!!!!!! THIS HAS COST ME 4 HOURS FROM WORK AND YOU CANNOT MAKE ME AN APPOINTMENT????? Melvins' response was "Your work situation is not any concern of mine." This was repeated several times by Melvin. So now I will have to take off another hour to drop my car off, another hour to pick it up and HOPE it will be done properly. SO Ladies, if you want to be talked down to, patronized, and treated poorly, please go see Melvin. The kicker to this story is that Melvin IS THE MANAGER and still talks to customers that way. Never was an apology given for my having to return so many times, for my time off work, for my gas, for my fear of driving with kids in the car with it working improperly. I called to speak with a District Manager. I also attempted to contact the corporate office. NOONE FROM THE CORPORATE OFFICE EVER CALLED ME BACK. The district manager did eventually call me back. I was encouraged to go somewhere else to have my problems rectified and send them the bill.
-
July 2023 by Tyler
The manager there is so knowledge, honest, and always looking out for the customer. The manager Melvin replaced all the inner and outer tie rods on all 4 of my 2019 Subaru Outback, and I really appreciate him being there for me, and making sure my car was safe. These are the types of mechanics we need.
-
July 2023 by Tanika Anderson
Got 4 brand new tires in January here in July they are telling me I need 4 new tires again. They didn't balance my tires correctly nor did they check my alignment before installing them . The name is new but the service and quality of work still sucks. Stay away from this garbage of a company
-
July 2023 by Reba Alicea
Melvin was great in getting a good price on a good spare tire. Looking forward to going back to replace the other four. Good Service
-
July 2023 by Jax-fl Seminoles
These guys are awesome. They had Ron work on my work truck. They changed out my tire and threw on my spare at no charge so I could finish my route. This place is the best!