PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The store provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. While most customers have had positive experiences, some have reported issues with being charged for unneeded services or receiving rude responses when questioning charges. However, many customers express satisfaction with the store's convenience, selection, and the quality of services like pet grooming, with specific praise for employees like Sydney and Cristel.
I just want to say Matt deserves a shoutout for the care and service he gives and shows. We came in looking for food for our puppy with allergies and gave us more than what we asked for. Tips and tricks, he’ was absolutely amazing and everyone here should have the same attitude! Very comforting.
July 2026
Jess in dog training is the best! She is very patient and a really good teacher. Thanks coach!
July 2026
Usually always have a good experience in here… however the man who was working the register was very rude after we asked to set up an account so we could get our buy 1 get one 25% off. Did find exactly what we were looking for and everyone else was kind:) Unfortunately the receipt does not have the cashiers name.
