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September 2024 by Ivette
PLEASE READ BEFORE GOING HERE:
I want to clarify that my review pertains specifically to Dr. Kaylee McMahan, a relief veterinarian who may work at various locations, not to SARVEC as a whole. My experience with Dr. McMahan was deeply concerning and raised significant ethical questions. I worry that she may treat other pet owners in a similar manner, which is why I strongly advise exercising caution when considering her as a veterinarian.
After a two-hour wait, I was taken to a back room where my cat was removed from me, as Dr. McMahan was not willing to be in the same room. When Dr. McMahan finally arrived after 45 minutes, our interaction lasted only 3-5 minutes, during which she was unable to diagnose my cat and insisted on sedation, despite my offer to hold her. My inquiries about the necessity of sedation, given my research suggesting a minor eye infection, were met with condescension rather than compassion. I was hesitant about sedation, especially since I was paying out of pocket and aware that some cats may not wake up from it.The technician came in after Dr. MacMahan to inform me that I could get an intraocular pressure monitor from a feline eye specialist. My confusion was why Dr. MacMahan didn’t explain that option.
It was evident that Dr. MacMahan was unwilling to provide any reassurance, displaying an entitlement and authority that suggested she expected me to comply without question. This is particularly disheartening, as many individuals may not feel empowered to speak up. Little did she know that I am also a licensed professional who knows how to advocate for myself. Unfortunately, her judgment seemed rooted in my appearance as a woman of color. Her lack of reassurance and her dismissive demeanor are particularly concerning.
Throughout this interaction, Dr. McMahan showed no empathy for my emotional state as a worried pet owner. She later documented me as “disrespectful, rude, and combative,” yet when I reached out to address this mischaracterization, she has refused to provide evidence for her claims or engage in any in-person dialogue. Despite my multiple attempts to resolve this matter, she has chosen not to contact me.
In my cat’s 11 months, she has seen four different veterinarians, none of whom have ever labeled her as uncooperative. This inconsistency is telling, and it’s clear that my cat sensed something about Dr. McMahan as well. I would never trust her to care for my pet, as she did not handle my cat with the necessary care and compassion.
It was never my intent to leave a negative review, but Dr. McMahan’s lack of accountability and refusal to engage with me compelled me to share my experience. I fear she may treat other pet owners similarly, which is why I strongly advise caution when considering her as a veterinarian.
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August 2024 by Thomas Volpe
I take care of a colony of 13 cats and one of the cats became very ill and it was on a Sunday and there was no places open in Flagler County. So I ended at Sarvec. I was super emotional because the cat had to be put down and the staff at this Clinic couldn't have been kinder to me and treated me like family. They were even sympathetic to my financial situation. I've been to a lot of veterinarian clinics in the past 10 years and have never ever experienced such compassion and caring as I did this past Sunday and I will never forget this experience, thank you so much to the staff. I will recommend this Clinic to everyone I know who has an animal they care about?
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August 2024 by Jacqueline T.
I have had to use SARVEC a couple of times this year (unfortunately). They are awesome and have taken such good care of my dogs (Panzer and Lulu). Thank you!
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July 2024 by River Friedel
Preston was an absolute angel, thank you for helping my kitty.
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July 2024 by Joi Straaten
We arrived on a Saturday night and were in and out in 2-1/2 hours. The staff was fantastic - especially Preston (Vet Tech) and Dr. Pokorny. They were friendly and thorough. They even emailed the details of the visit to me and our vet by the next morning. Highly recommend them should you find yourself in the unfortunate position of needing an after hours vet.
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July 2024 by Julianna S.
Our poor Halo had some severe GI issues yesterday that warranted an emergency trip. Staff were incredibly friendly and very understanding of Halo puking in the waiting room multiple times. They mopped it up and never made it feel like an inconvenience. We were seen quickly and the vet who took care of us was fantastic. Younger gentleman (I'll need to edit this with his name). I was very concerned with price as previously for an emergency obstruction surgery elsewhere we felt taken advantage of. That was NOT THE CASE here. They only did what was necessary and the cost was very reasonable for emergency care at midnight. Honestly it shocked me how low it was. Halo came home and slept really well. Woke up in good spirits and ate a little food. I am so thankful we came in last night and were able to ease her discomfort. Thank you!!
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June 2024 by Deborah Link
I ended up here on a Sunday with my little dog, she was 17 and she just couldn't go on any longer. The woman in this emergency vet office couldn't have been kinder to both me and my sweet little dog. I want to thank the entire staff for their compassion and professionalism! Two weeks later I received the nicest sympathy card with notes from the staff, and even my little dog's inked paw prints, now that was so thoughtful and I want to thank each and everyone of you. This card and it's contents will be saved with my most valued possessions.
God Bless you and the lives you touch!
Deborah
St Augustine
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June 2024 by Beth Guilfoyle
About 3 weeks ago, I came home from work & discovered my Dog had fallen ill. My poor guy was panting in pain. It became apparent that he needed medical attention right away. I took him to SARVEC & everyone was great !! The veterinarian on duty was particularly amazing & when it turned out that my best friend needed an emergency surgery she recommended the Care Pet Animal Hospital & they were absolutely fabulous as well!! I highly recommend this practice if your beloved pet ever needs emergency medical attention!
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April 2024 by Conner A.
I just wanted to first take the time to say thank you to any of those in this position and doing what you do, vet techs, vets, even reception. It's a very difficult job and the encounter I received was nothing but great. Took my little guy Apollo in for something wrong with his eye. I was greeted by a nice empathetic lady asking why he's there. After waiting around 20 minutes (with two other others ahead) we were called back. Almost minutes later we were taken care of and they took him back for vitals. The part that took the longest was waiting during this time. There happened to have been an emergency during this time and that is why the wait was longer than expected. The veterinarian came in and was apologetic, empathetic, and explained what was going on with my dog. She then asked if we had anymore questions. The vet tech (I'm assuming vet tech) came in minutes later with the bill, explained it, and gave us options of treatment rather than just forcing unnecessary tests. Overall the experience was very pleasant for the circumstance. Everyone there was nice, cared for the owners animals, and did their best with limited staffing and a high number of animal intakes. Pricing was expensive but it's just like our hospitals so nothing surprising. Also like hospitals, sometimes cases come in that need higher tend of care, which could mean longer wait times. Please know this has nothing to do with your animal not being important, rather, they might be saving another's life. Apollo is doing great!
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March 2024 by Suzette Reuter
The staff and the treatment our dog received was incredible! We had just arrived in Saint Augustine when our labradoodle injured his back at 10 pm We had never been to the Saint Augustine area before and felt extremely lucky to find this after hours emergency clinic. We received appropriate treatment, meds, and excellent follow up that we can share with our vet back home. We are so grateful that Houdini was treated by this staff at this clinic.
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January 2024 by DONT BRING YOUR PET HERE
THEY LOST MY DOG !!!!!!
PLACE IS AWFUL! Never a manager on duty! MY DOG WAS ILL WHILE WE WERE ON VACATION IN ST AUGUSTINE ON NEW YEARS EVE. They made us wait six hours.
OUR DOG DIED. WE PAID THEM TO CREMATE THE DOG IN FULL!
WE GOT A PHONE CALL A WEEK AGO SAYING WHOOPS WE LEFT HIM IN THE FREEZER !!!!!!!!!!!!!!
ITS NOW 20 days and my pet is missing . NO REMIANS . NO CLOSURE ! NO APOLOGIES AND NO ONE TO BE IN CONTACT WITH AS THEY ONLY HAVE A MANAGER WHENEVER THEY FEEL LIKE.
Today is friday morning no one till tomorrow afternoon!
DO NOT BRING YOUR LOVED PET HERE !!!!
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January 2024 by Nicole B.
they lost my dog !!!!!! place is awful! never a manager on duty! my dog was ill while we were on vacation in st augustine on new years eve. they made us wait six hours. our dog died. we paid them to cremate the dog in full! we got a phone call a week ago saying whoops we left him in the freezer !!!!!!!!!!!!!! its now 20 days and my pet is missing . no remians . no closure ! no apologies and no one to be in contact with as they only have a manager whenever they feel like. today is friday morning no one till tomorrow afternoon! do not bring your loved pet here !!!!
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September 2023 by Bridget S.
We are so grateful to the amazing staff for saving our sweet dog Kai's life this weekend . After taking him to another vet and getting no help or answers we scooped Kai up and went straight here. He had not ate in 5 days or kept water down for 4 days. He was extremely dehydrated, lethargic and he was deteriorating by the hour. This staff and amazing veterinarian immediately gave fluids, steroids, antibiotics, nausea meds, and we left with high hopes. He kept all fluids down and began eating slowly. By yesterday Kai was running down the stairs happy wagging his tail wanting to eat everything! He's back to playing with his toys. Thank you all for saving Kai and the professionalism, empathy and quick action for our fur baby. I did leave a honest review of the vet that treated our dog like a money sign and not concerned of his health at all. That vet was Del Mar veterinary hospital. This man Ramon Nieves is not a qualified veterinarian and has no business treating animals. Here is a picture of Kai today so happy and back to life!!!
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September 2023 by Rita D.
9 pm sept 7 Staff quick to act. This was an Emergency, the ladies ran out to my car lifted up my Pet placed her on the bed and quickly rolled her back into the Room. They took quick action. The staff is understanding and kind. The Doctor on staff that night was kind and caring for our feelings as we had to make the decision to part with our beloved pet. He walked us into a comfortable grieving room, and we had time to spend with our Pet. Thanks to the Doctor and staff for the care and understanding.
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September 2023 by A B.
My worst nightmare (as most pet parents) is having to visit the emergency vet late at night. My husky got into rat poison at someone's else's house and thankfully I caught her eating it. We rushed to the vet and they were able to give her medication to throw it up and activated charcoal to detoxify if anything got in her system. It is an emergency vet so you can expect it to be expensive. Unfortunately that's just the price of emergency care. The vet techs were fantastic! They were great at calming my anxiety around the situation and were the sweetest to my husky. If it weren't for the emergency pricing, I would debate taking my dog here for all vet visits. Good job to their team for saving my husky!
