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January 2024 by DONT BRING YOUR PET HERE
THEY LOST MY DOG !!!!!!
PLACE IS AWFUL! Never a manager on duty! MY DOG WAS ILL WHILE WE WERE ON VACATION IN ST AUGUSTINE ON NEW YEARS EVE. They made us wait six hours.
OUR DOG DIED. WE PAID THEM TO CREMATE THE DOG IN FULL!
WE GOT A PHONE CALL A WEEK AGO SAYING WHOOPS WE LEFT HIM IN THE FREEZER !!!!!!!!!!!!!!
ITS NOW 20 days and my pet is missing . NO REMIANS . NO CLOSURE ! NO APOLOGIES AND NO ONE TO BE IN CONTACT WITH AS THEY ONLY HAVE A MANAGER WHENEVER THEY FEEL LIKE.
Today is friday morning no one till tomorrow afternoon!
DO NOT BRING YOUR LOVED PET HERE !!!!
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August 2023 by Tiffany Lowe
Nobody ever wants to bring their fur baby to an emergency vet as opposed to their regular vet because it's unfamiliar and usually means the crisis is happening at a really bad time. But when Four had a urinary blockage for the first time ever and on a Friday night, we ended up at SARVEC for the weekend. I was terrified for him, but all of the staff and vets there were absolutely amazing. Sweet, kind, and compassionate. They explained what was happening and how he needed to be treated in terms easy to understand. The costs aligned with what the Internet had already prepared me for when researching what I suspected was ailing Four. But most of all, the staff encouraged me to call whenever I wanted and to actually come up and visit Four as often as I wanted during his hospitalization.They discharged him to our regular vet Monday morning for a final assessment instead of potentially sending him home too early (which could have caused a relapse). They educated me on the treatment/special food Four would need going forward after his emergency. And to my surprise - even though they had saved Four, discharged him, and moved on to their other emergencies - SARVEC called me a week later to check on how Four was doing. He wasn't just a one-and done emergency to them... they wanted to know if he was going to be okay long-term after their job was done.Nobody ever wants to take their fur baby to an emergency vet, but if you find yourself with no choice, absolutely call SARVEC first.
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June 2023 by Jenni Reahard
Very reasonably priced for an emergency vet. I really appreciated their help and their professionalism. I’d recommend them a million times!Thanks from Jen, Tyler, and Hobo! ?
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May 2023 by James Lynam
SARVEC IS GREAT! Had an emergency with our English Bulldog Bowzer and they were able to figure out his problem. They were very helpful and informative the entire time, and for it being an emergency at 2 AM they were responsive and acted quickly. Pricing was not horrible considering they are an emergency room. Bowzer and us thank you SARVEC!
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January 2023 by Courtney Alameda
Brought my new rescue pup (Azalea) there in mid November, for an early on set of Parvo; they did an amazing job helping her out and their treatments were successful!! We were very lucky, super helpful, and very compassionate. Thank you team!!!
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October 2022 by Lisa M.
unfortunately this is the closest ER and I had to have immediate care for my cat. due to countless mistakes by the staff my cat has gone through a week and 1/2 of non stop overnights at the er and the vet. upon transfer from my vet Saturday to the ER for weekend care the staff informed the other owner of my cat that I was banned from the facility. I am no longer allowed to bring my cat or any of my other pets in for care. I have paid thousands of dollars to them. I do not have any outstanding debts with them. they have given me no reason. I can only be left to think it is to protect themselves from a lawsuit. they are aware of their mistakes. I would not recommend using them if you have the choice to go elsewhere. communication between vets and staff is extremely poor and accidents and wrong decisions happen when there is no communication. at this point they have probably cost my cat his life due to their negligence.
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February 2022 by Karan O.
We have had to take our cat Adam for emergency care 3 times in the last month! We are very satisfied with the knowledge and perseverance of the staff who took a personal interest in Adam. They listened closely with what we had to say in diagnosing and treating Adam. We give a big thanks to Amber, Justin and Dr. Pokorny!
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February 2022 by sydney r.
I've been at this and the prior location. The vets and staff are efficient and very kind to my dog.
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December 2021 by Kathleen N.
Very pricey. 3+ hour wait. My cat had X-rays, informed a mass was found along with back issue. I saw our regular vet and no mass or spine issues.
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November 2021 by Christopher L.
Unsatisfactory visit with our elderly cat. Our main concern was extreme constipation. The vet examined her and reported "no stool felt" but, at the same time prescribed lactulose (a stool softener). Subsequently our regular vet found massive constipation requiring two enemas. They promised to email a report to our regular vet and to our personal email and never did so. It seems to be impossible to speak directly with the director. Staff was unhelpful in providing specificinformation. Definitely not recommended.
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July 2021 by Sofia Eberhart
Our 15 year old golden doodle possibly had a stroke and fluid in her lungs. It was so unexpected and heartbreaking, and we had to put her to sleep. SARVEC staff sent us a sweet card and a paw print. They also recommended Paw Prints for her ashes and they did an excellent job. Thank you.
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April 2021 by Jeanine H.
It is always trying and emotional when you have to find an emergency vet on Easter but St Aug regional vet was awesome. They quickly assessed our kitten and took care of her and we are happy to report she is back to herself - albeit down to 8 lives! Shout out to Diane for her patience and caring and Dr G for thorough assessment. The charges were more than fair and while we hope we won't have to use the emergency vet again we know where we'll go if needed. Thank you so much!
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August 2020 by Marta G.
PLEASE READ ALL!! DO NOT GO HERE!!!!!! BLUNT FORCE TRAUMA!!!! *it removed pic of eye it was too graphic* At the start of covid I took my dog in for an upset stomach. This should have been a quick blood draw and check up. Instead it took over 3 hours which should have been my first clue of trouble. You have to wait outside and I stayed the whole time and was informed once of how her visit was going, saying they were doing more tests. I finally got her back and she immediately was crying and being super loud completely out of the ordinary which I just thought she was excited to be leaving. It was dark outside so I didn't get to see her face fully. The second that I got back home I noticed blood on me, and found that her nose was dripping blood. Then I found that her eye was bulging out and completely red and she would flinching when I came near her face acting as if I was going to hit her (I've had her for 5 years she's my best friend I have never harmed her in any way so this was terrifying). I call the vet and they told me that her eye and nose was probably due to stress. I could tell that wasn't true because she was terrified and flinching. Then their next excuse was "oh it's probably because we had to muzzle her". Another lie because 1. She's the kindest dog ever and a retired service dog she would have no need for a muzzle and 2. A muzzle is no excuse for the extent of her injuries. After about 3 hours of more lies they said "oh she fell out of the raised kennel when we were giving a shot". Thats not protocol for giving a shot, and she would have had to have landed face first on the ground if that was the case so yet another lie. They offered payment for her $800 bill and finally admitted to malpractice and negligence. I talked to the board requesting the security footage (after originally being told the camera was blocked, yet another lie) and they said they would talk to lawyer about it. After not hearing back for a while, I messaged them again and they said they can't provide the footage because it automatically deletes after 30 days. Pretty convenient huh? I took her to another vet at 3am and was told she has a conjunctival hemorrhage and epistaxis due to blunt force trauma to the head. If you care about your animal at all you should not take them here unless you want them to be abused and traumatized for the rest of their life. This place should be shut down and these people involved should be fired and have their license revoked. My baby came in with an upset stomach and came back traumatized and hurt while I sat in the parking unaware. I can't explain how much that hurts knowing your whole life was being abused on the other side of the wall. Pic of her eye was removed- too graphic
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August 2020 by L E.
We went to SARVEC for an emergency visit while we were on vacation. The Vet was great. She was thorough and I never felt like it was "just work" for her. We took our 17 yr old 3 1/2 lb chihuahua after having a previous emergency 2 weeks before. She disagreed with the previous ER's diagnosis, and highly recommended that we see our regular vet to review the medication. Her recommendation most likely saved my dog's life. The reason I gave them 4 stars is b/c it is extremely difficult to get through to the office. With COVID-19 and curbside service, answering the phone should be a priority. Especially if you are a 24 hr animal hospital the takes emergency visits. The voicemail recording simply states to keep calling back. Kinda silly
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July 2020 by Lori S.
2 minutes ago-Edit We recently took our kitten in here and saw Dr. Tyler. He was super attentive, explained everything very well. The initial cost was high, and it's going to be high because its an ER, but in the end they didn't use as much and we actually got money back. Imo, they're very honest people. I wish Dr. Tyler had a practice and I'd take our pets there. I also greatly appreciate the fact that they are doing curbside and wearing masks to help prevent the virus. No complaints from me, and I would absolutely take my pets there in an emergency again.
