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January 2026 by Jenny Gouge
These guys were so great and I will be recommending them to everyone. Cole and Lenny came to our rescue when we had a second story leak on New Year’s Day and they were life savers!! Cole, Chris, and Deangelo continued checking up on the status of our house and coming out multiple times to ensure the water was gone and our house was in order. Again, I can’t recommend them enough and we will continue speaking highly of them to everyone! Thank you Cole, Chris, Lenny, and Deangelo!!
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December 2025 by Keith Allen
First the said two and a half weeks now as on week five. And today they decided to make sure they don't have enough wood for our hardware floors. Our trailer is gonna be towed off on Wednesday next week. And they say they can't get us enough hardwood floor to get into our household till next week. Jared keeps on lying to us straight to our face. He came over once.Skip through the paperwork like it was nothing.Then, he was complaining about they had to do all of the subfloor and they were saying, oh we didn't get that right now. He's on vacation. I am middle of a crisis. And he will not pick up his phone at all. The owner david refuses to pick up his phone at all the management at this place is horrible at best, and they keep on lying to us straight to our face.We are going to talk to state farm within the next couple days.Please do not come to this one.They're trying to do insurance fraud The whole entire time. Also, they had the money all the way back in October to start the job. They refused to do it till December. Second, the contractor they said they were looking for has been out there. They haven't pulled off the job multiple times because Jared keeps on pulling them off. Now there is no more hardwood floor because they used it all up to get the job done as far as they can. And January refuses to pick up the phone because he's on vacation. So I highly suggest you to not come to this place for any type of work.
I'm
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December 2025 by Dave Kulp
When we had a house flood, Servpro's mitigation team arrived quickly and did everything necessary to ensure there would be no further damage (mold, etc.). Later the restoration team of Lenny and Andrii came and meticulously returned our home back to its original condition. We couldn't believe their skilled work and attention to detail. We highly recommend Servpro's services.
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December 2025 by D Nutt
In today's world of service providers, you don't often get great customer service and actual work. ServPro Greater St. Augustine/St. Augustine Beach excels at both. We have a son that has an allergy to mold and that is unfortunately how we ran across this issue and ultimately needed ServPro's help.
Cole and Mark swiftly yet carefully packed the items/furniture in our water damaged rooms and moved them out for storage to start the drying process.
Chris, Levi, and Gabriel spent long days cleaning and securing the areas to ensure they would be dry and mold free for our follow up inspection.
Lenny and Andrii not only reconstructed the interior better than it was before the damage, but also demoed and reconstructed the exterior siding, also better than before damage, in addition to painting the exterior.
Brittany, my initial contact and remediation project manager was always available for any questions (and I bugged her a lot). She was also outstanding at outlining the whole scope of the project, in addition to keeping us up-to-date through out the entire process.
Jarod, our construction manager, was incredibly helpful regarding all of the options for the repairs to help save budget where we could. He also orchestrated the recon in an incredibly timely manner after there was a delay in our replacement window arrival.
They also photo documented every step of the entire process and we were thankful for that effort when our homeowner's insurance (after denying our claim) required proof of repair or our policy would not be renewed.
This team has very skilled, personable people and we could not be happier with the great service they provided us to get our home back in a living condition. The ability to have the whole process monitored and performed by one provider(and at a reasonable price) saves the hassle of coordinating multiple companies/their schedules.
A+++ (Photos could not be uploaded in a before/after order, regardless of how many times I tried!)
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December 2025 by Mary Mcgoldrick
We are EVER so grateful for the amazing speed this group took to come to our rescue from a flood in the laundry room & some adjacent rooms! Cole, Gabriel, Sergio, Deangelo, and Tom are so very professional and responsive. They responded the day of the flood and had their equipment ready & in place that afternoon. Thank you so much!!
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December 2025 by Mike Renza
Fast, professional and knowledgeable. Got right to work on our issue and would definitely recommend!
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December 2025 by Joanna Nelson
Staff Phil was very professional and took the time to answer questions and explain things so there were no surprises. It was greatly appreciated. Thank you
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October 2025 by Louis Jung
Outstanding detailed work with excellent tradespeople and supervision. Lenny, in particular, was terrific and very conscientious about his reconstruction work in my home. He is very skilled and personable.
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September 2025 by Travis Smyczynski
Friendly and professional
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August 2025 by Donna Markus
All the teams gave us excellent service, kept us informed, & answered any/all questions during water remediation in our house. Big shoutout to Brittany & Chris for going over & beyond to help us!
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August 2025 by David Rowles
Sergio and Gabriel were professional and thorough. Would ask for them again if needed!
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August 2025 by Carrie Hartshorne
Serv pro is quick and professional. Chris and Cole arrived on time and finished ahead of schedule. Great business to help with our needs at the office!
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August 2025 by David Provan
Chris and Britney from the team did an amazing, responsive, thorough and careful job with shower leak. Great people who cared about doing a good job
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July 2025 by kristina householder
I had a flooding emergency that affected multiple rooms in my home, and ServPro of St. Augustine was quick to respond. Their team handled water mitigation, demo, and removal of damaged materials with incredible efficiency and care. Cole, Cassie, and Aiden were all extremely knowledgeable, professional, and a pleasure to work with during a very stressful time. Their communication was clear, and they walked me through each step of the process. Highly recommend this team for anyone dealing with water damage!
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July 2025 by Carol Durr
Thank you so much for the great response to my call for help. I made the help call from my hospital bed.The response was rapid. The clean up was done w/o any complaints. You saved me a great amount of stress. This was a job that had to be done. I had absolutely no one to help. Thank you ServPro . Carol Durr Ormond Beach.
