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April 2024 by Robert Biggie
Nicole was really great to work with she was very professional and helpful to my needs when opening up a new account her branch is the best branch truist has in and around St John an Jacksonville Nicole stayed after hours to help me out.
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March 2024 by Will Smith
Beware don’t bank here. They will tell you things that are not true and are completely dishonest. The manager Nicole is also worthless and completely dishonest. They don’t care about their customer only profits. Watch your bank accounts. When you’re not paying attention they will give you below market interest rates. Don’t bank here.
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January 2024 by Matthew Turner
Richard, private banker was extremely courteous and helpful. Answered all of my questions quickly and got me out of there with a new account in less than 30 minutes. Thank you!
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December 2023 by ketan shah
Please shut this Truist branch down because this branch has laziest people works and really slow people and even they don’t like to stand from their chair and bring key for their customer to open safe deposit box.and it looks like really slowest and lazy people just like turtle.
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August 2023 by Martin Romero
Full service Bank with drive-through.
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November 2022 by Alla Libman
today October 26, 2022 visited the branch. more incompetent employees were not met. they refused to cash the check (as I understood it more spaciously, they knew what to do) moreover, during the conversation, constant smirks, not a desire to help, and in the end they also said to me in the back “these are your problems” I have been from the USA since July and more boorish and not professional did not find work. I had a passport check and I have been for the third month (in other offices) and there are no problems anywhere! this speaks only of one complete lack of understanding of one's work. It is unfortunate that one has to deal with this. the us state, us citizens are trying to help us as much as possible (a refugee from Ukraine) BUT, as it turned out, there is a bank branch that doesn’t care and they believe that their incompetence is our problem! ashamed !
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November 2022 by Valeria Voloshyna
The worst experience I have ever had. Wish these employees would be competent in their job. I am Ukrainian and I just asked to cash my Cheque out and, unsurprisingly they refused to help. I paid for my taxi to get some money even though I have limited financial ability.I feel really bad for this kind of service. Awful.
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November 2022 by Artur Samoilenko
incompetent employees.
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June 2022 by Zeke Wharton
I’d give 0 stars if I could. I’ve not had a good experience with Truist at all. Branches only open 9-5 M-F no Saturday hours. The sites say 6pm on Friday, not true. None of the ATMs are cash deposit capable that I’ve found yet. How are working people supposed to deposit cash or make it to speak with someone
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June 2022 by Chad Collins
Worst experience with a bank ever. If I can give negative Stars I definitely would. We've been a SunTrust customer for years with no problems. Please Google Truist reviews and you will see the crazy amount of problems all of their customers are having with this Bank. They have predatory practices with their fees and policies and will not correct their mistakes. The main issue with many others and with us is Bill pay. They will send out checks that they will allow to be cashed up to 10 days before due date that you have requested and will not correct the issue. Please before banking with them do some research they are absolutely horrible. I am patiently waiting for the class action lawsuits that will be happening against this Bank. We have reported them to all of the major financial institute watch dogs and reported all of shady practice's we have experienced with them.
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September 2021 by Donna WeMett
Michelle Williams helped us and in many years of dealing with financial institutions we have never had such outstanding customer service.I would highly recommend this branch.
