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February 2024 by Tina Schnur
I had an excellent experience yesterday with Audra. She answered all my questions and concerns I had. She was very understanding and knowledgeable about my situation. Her personality was over the top!! I felt Audra went over and beyond to make my experience a very pleasurable one. Thank you again Audra!!! I will definitely be back!!!!
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February 2024 by Rigochu
Their tech expert Eric took care of all my questions and needs. He was patient and very knowledgeable and knew all the details i needed off the top of his head. The other employees there were also very attentive and accommodating. Overall a great experience. Thanks guys!
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February 2024 by Sara Jackson
EDIT: store owner responded and asked me to email him. I did, and got no response. What a disappointment and complete waste of time.Came here for help after I bought a brand new S24+ and had no service. Phone reps couldn't figure out how to help me, so I thought the store would be the best route to go. CJ, the store manager, acted like she was going to help me. I spent an hour and a half there, mostly standing around while she helped other customers. She lied to me several times. She said the IMEI was locked because I didn't sign for the UPS package, the driver left it at my door. (??) Then she said she would order a new phone and I could come back when it arrived and exchange. Then sent me on my way. The next day she emailed me and said she couldn't help me, to call customer service (!!??) Even though I'd already told her I had spent hours on the phone already, they couldn't help me, and suggested I visit the physical store!!I've now been without phone service for 1.5 weeks. I have a job, a husband, and 4 kids that need to be able to reach me. This is unacceptable. I have been a customer for almost 20 years. I have 5 lines with Tmobile, and spend over $300/ month!This is just crazy, and horrible customer service. I'm getting desperate and very upset.CJ needs to be trained on how to do her job. I can't believe she is the manager.Horrible experience.
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February 2024 by Christopher S
Terrible employees and customer service at the cobblestone location in st Augustine, after several negative experiences there I would never recommend t-mobile, never had a problem before with any carrier until I switched to t mobile and went into that store
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January 2024 by Dylan Jones
Went in on Wednesday worked with Audra she is truly an expert. She was amazing got me and my son taken care of. The store was very busy and yet she still took care of us and got us what we needed.
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January 2024 by Dan G
The young girl I saw her tonight clearly hates her job and doesn't want to work there or help anyone, claiming she can't help, that I'd have to call customer service, after stating I was sent to the store by them
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December 2023 by Ted Desjardins
Went to cobblestone location to get a new phone Very Rude manager I had to walk out after they went in the back room and left me hanging at the counter
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December 2023 by Stephen Bates
Kristina from the t mobile truck was a great help she was honest and helpful and helped me find the perfect phone for the best possible price and installed my extras like screen saver and phone case like a professional she was the best service I experienced with in all the t mobile stores I've been thank you Kristina your the face of t mobile...
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October 2023 by Olivia Brown
Jose was wonderful! He understood exactly what I wanted when I brought my phone for trade in and didn’t want to jack my monthly bill up. So kind and extremely helpful the entire time. Walked away with a new phone happy!
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September 2023 by Myra Wilder
Ahmad from the moment we meet he demonstrated just AWESOME customer service skills putting me at ease ; very kind and displays genuine customer service care.
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September 2023 by Margie Dickinson
The associates Audra W and Chloe Freeman were amazing and very knowledgeable. We never felt rushed and they answered all of our questions and moved us from AT&T and set our new phones and Apple Watches up. They were fun and engaging! Highly recommend the SR 312 St. Augustine FL T-Mobile corp store.
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September 2023 by YoBoi David
I was greatly impressed by the service I received from Ahmad, Audra, and Chloe. They helped me get a new watch when I broke my last one. I was pressed for time as I had to be to work and I was in and out. I am a customer for life thanks to them.
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September 2023 by Chris Morgan
My phone lost its ESIM and I was dead in the water. My wife and I went in and a lady (cannot remember her name) she is a manager got my phone back up and running in less than 5 minutes!!! Great customer service!!!!
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August 2023 by Joyce Pease
Beware of advertised pricing. A mailer advertised price of $27.50/line for unlimited talk, text and data turned into $50 at the store. Bait and switch.
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July 2023 by Nathan Drake
Cody was absolutely a pleasure to work with, he saved us so much momey switching and was completely transparent with everything going on with out bill, if I could put 10 stars i would. Has a smile that lights up the building and seemed to be friendly with everyone around him that he worked with. Some of the absolute best customer service I have ever had anywhere!!
