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December 2023 by A H
We live at Palencia and sadly this is the only UPS location near us. I cannot tell you how many times I have walked in there and received terrible service every single time. It never fails. They always have an attitude whether you are just dropping off USPS box or purchasing one of their services. We also have a UPS store close to work and it’s like a different world. Great service. I do not understand why you have to be complete as*holes every single time. If you don’t like your job, then quit.
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December 2023 by Joseph
Came in today for a large notary, Matt & Samy both were Sooo efficient with helping customers and assisting me with stamps and witnesses. These two make a great crew. Thanks y’all.
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November 2023 by Keith G
An update 10/4/2023, I go here at least once per week, I see no reason why that woman below gave them a rating as such, this place is amazing, their employees are amazing, always smiling and zip you through the process, she had to be having a bad day because these people go above and beyond for EVERY customer ALWAYS!An update: Had about an hour of notary services and these people were superb. I was worried about taking their time up and the employees vacillated between me and incoming customers, never missing a beat. And how pleasant to work with, keep up the great work and thank you!
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October 2023 by Timothee McKee
Mindy, Chris, & Tristen are some of the most polite and attentive employees I've ever had the pleasure of dealing with! 100% would reccomend to anybody looking for Print/Shiping services!
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September 2023 by Tabitha Sibel
The owner makes his own rules. They are never friendly, seemed bothered you even come in there and when I tried to give them a second chance today it says opens at 9 show up at 9:10 and they still aren’t open. Poor way to run a business.
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September 2023 by GabriellaBurgos
Went to this UPS Store and it was such a great experience. The staff was very friendly and helpful. They went above and beyond to help me!
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September 2023 by Vel Burrus
Today 9/23/23 I waited at the store for 30 minutes past the 9:00am open time on their front door. The store was closed and the neon sign said they were open. However, the door remained locked and no one answered the phones. Seven customers came and left. So tacky!!!
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July 2023 by Alicia La Maine
I love visiting her for my Amazon returns and mailing items, they are always so nice and friendly and happy to help!!
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July 2023 by robert dewitt
I went into this UPS to have two letters sent for my boss at a local law firm. They needed to be sent out by a certain date but it also needed to cost under a certain price point. I was immediately greeted by Majd and Matt who seemed really eager to help me with my problem. I gave them the documents and both workers split them up and began working on getting it processed so I would not have to wait for two separate transactions. When I needed to call my boss for some clarification, they were extremely patient although there had been a line forming behind me. While I called my boss they quickly helped each person in line then proceeded to talk to my boss personally to help her understand all her options. These two were absolutely phenomenal at their jobs and really helped give me the best service they possibly could! I know my firm really appreciates the extra mile and will continue to come to this location for anything they offer!
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June 2023 by keith g.
The staff here are absolutely fantastic, I had about an hour of notary services and they did a superb job. One worked with me while the other vacillated to customers and vice versa, none of their customers had to wait (which I was worried about). Love these people!
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June 2023 by Joseph Capri
I would recommend going here for print services, but not to ship anything. They wanted to charge me $45 to ship a small package, so I took the package to USPS, and it was $5 to ship through them.
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May 2023 by Paul Treadway
We moved into the neighborhood fall of 21 and have been using the UPS Store of Palecia ever since. Every visit is fast and pleasant. Every employee is friendly and courteous. Every transaction is handled professionally. Zero complaints. 100% satisfied!
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May 2023 by Katharina Clig
I tend to always stop in at a similar time and usually have the same person assisting me. Majd is always extremely friendly, very knowledgeable and super helpful. And I’ve seen him be the samewith every other customer who walks through the door. Even if it’s 2 minutes before closing. He always helps with what’s needed in a kind manner.
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May 2023 by Raphael Delgado
Magd was absolutely amazing. Great customer service and he took the time to safely package my items and walked me through the process to ensure my items we properly secured. Outstanding service and will definitely use this location for all of my shipping needs. I recommend everyone to come to this location!
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April 2023 by David Powell
Terrific local community store with friendly staff and knowledgeable shipping professionals.
