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December 2023 by matthew hughes
The employees and crew here are amazing an very accommodating… I would 100% recommend this place to everyone I know
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November 2023 by m h
The employees and crew here are amazing an very accommodating… I would 100% recommend this place to everyone I know
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November 2023 by Michael Baer
Very helpful
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July 2023 by Jim Mullahy
This was a " BETTER EXPERIENCE IN HOW I GOT TREATED & THEIR KNOWLEDGE " in how to TREAT A CUSTOMER.. Much BETTER Location then I used on St. Augustine Beachside Location last time. ? Thanks.
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June 2023 by Summer Dougherty
Truck had roaches!!!**** roach crawled out the ac vent & another crawled up my leg. Immediately drove the truck back and was still charged $53.99 . I Was told they spray the trucks with pest control once a month and I would not be refunded.
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June 2023 by Devin “rockleestar1” Gaudioso
The trucks are gross and not kept up with. They had roaches coming out of the vents.
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June 2023 by Sabrina Dougherty
did not refund after finding roaches in the back
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June 2023 by Summer L.
Truck had roaches!!!**** roach crawled out the ac vent & another crawled up my leg. Immediately drove the truck back and was still charged $53.99 . I Was told they spray the trucks with pest control once a month and I would not be refunded.
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September 2022 by Carmelo Rodriguez
Awesome experience, customer friendly and customer service oriented.
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May 2022 by royce brandhoff
Reserved a trailer just to not be able to pick up at location worst U-Haul service ever reserved a day in advance
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January 2022 by Wall-Man
2021 Bone Head Business of the Year… U-Haul (4524 US Hwy 1, St Augustine)! I called to rent a small trailer with ramp and spoke with “Gary”. He said he has two, but because he was closed, I could pick up in the morning at 9 a.m. At 8:45 a.m. I called and again spoke with “Gary” (he answered on his cell phone). He said he would be in at 9:20 a.m. At 9:35a.m. he arrives and opens. It was raining, but not heavy. I told him I needed to rent the small trailer. He said he couldn’t rent it, saying, “I’m sorry it’s raining. I don’t make enough on those”. (BRILLIANT!). When asked if he was serious, he said he was. I said, you just don’t want to get wet, right? He said, right. I asked if he knew I was the one he talked to this morning, he said he did but didn’t know it was raining. I asked if he was the owner, he said he was. I went directly to Home Depot (Durbin Park) and they were very happy rent in the rain.
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December 2021 by W. L.
2021 Bone Head Business of the Year... U-Haul (4524 US Hwy 1, St Augustine)! I called to rent a small trailer with ramp and spoke with "Gary". He said he has two, but because he was closed, I could pick up in the morning at 9 a.m. At 8:45 a.m. I called and again spoke with "Gary" (he answered on his cell phone). He said he would be in at 9:20 a.m. At 9:35a.m. he arrives and opens. It was raining, but not heavy. I told him I needed to rent the small trailer. He said he couldn't rent it, saying, "I'm sorry it's raining. I don't make enough on those". (BRILLIANT!). When asked if he was serious, he said he was. I said, you just don't want to get wet, right? He said, right. I asked if he knew I was the one he talked to this morning, he said he did but didn't know it was raining. I asked if he was the owner, he said he was. I went directly to Home Depot (Durbin Park) and they were very happy to rent in the rain.
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November 2021 by Gianna Gillin
We rented a ubox container through uhaul to help us with our move from Colorado to Florida. Our container has been stored at this location for approximately 1 year while we were waiting on our house. Our box arrived at this location in September of 2020. We went to check on our unit sometime in January of 2021 to make sure everything was safe and secure. When we arrived at the Saint Augustine location in January they initially could not locate our unit and told us to come back the following week. When we came back the next week we were able to open our unit and see that everything had made it safely and WITHOUT damages.We were told that our box would be stored in a climate controlled environment, which is was not. Some time between January 2021 and October 2021 when we went to retrieve our items, our ubox was (we are assuming) left outside for what seems like several weeks as all our times in the box has suffered an extreme amount of water damage and were covered in black mold. To make matters even worse, when we arranged for pick up of our ubox, we were told we could not pick up our box on our original scheduled date because they were having trouble with their forklift. After some back and forth communication we were able to confirm a new pick up time for our box the following day. A few hours before pick up the location sent us a text message saying that they had issues with our ubox and that a part of our box was somehow "disconnected'. Therefore they had to remove our personal lock off our box and relocated all of our items into a new unit, and then place one of their own locks on the new box. They did not not ask for permission before cutting our lock off and going through our items. When my husband went to pick up our ubox a few hours later, he spoke to an associate who told him that most of our items were damaged and that he suggests we file a claim through their insurance. My husband at time did not know the extent of the damage until we returned home to open our box. When we opened the box, every item in our box was scratched, shattered and broken. We had water damage to most other items including boxes, clothes, shoes and containers that were covered in mold and infested with cockroaches. Items were missing an we even had one container repacked in the box completely empty. We couldn't even bring items into our home due to the amount of mold and roaches.We have tried calling this location since and have not received a response yet. No one has addressed our situation or apologized the damages that occurred while our unit was on their property. DO NOT STORE HERE.
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May 2021 by Duckerzz quack
Very helpful and friendly. We will use again. Thank you
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May 2021 by Krys G.
This location had a few trucks available. It's first come basis with no reservations. We just needed to move a few things into storage so we got a 15 foot truck. We took pics of all the damage on the truck and the mileage before we left the lot. The truck was clean inside. You get charged mileage when you use the truck locally. This location has outdoor storage units behind the office. It looked pretty secure. I saw people using a code to get through the gate. Check your bill before you leave. The mileage was wrong on ours. We are still waiting for a credit.
