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December 2022 by Ken Easterling
We live in Trailmark S/D and have some feedback to offer. The keys to the package lockers are in terrible shape and won't work most of the time.
If they work, they are often being placed in the mail boxes without the identification tags attached. The recipient has to try every box to find out which one it fits.
If this maintenance is the responsibility of the HOA, please let me know. Thank you.
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July 2022 by Jeff Tarr
Best post office ever! Always helpful and courteous!
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May 2022 by Jon
I absolutely love this post office. Best employees anywhere. They are so helpful no matter how much help you need and they will give you as much time as you need to get you set up. Donna and Brad the post man especially are awesome.
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April 2022 by Ac Friedman
Post office staff especially donna the supervisor at this location is very rude and of no help! Beware, find another location to do business with. Once my 6 months is up for my po box that's I've had 15+years I'm out.
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April 2022 by
Always have had great service! Beyond helpful! So thankful this location has opened back up.
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March 2022 by Autumn Knipe
We live in an hoa with mailboxes, the parcel locker keys do not work we have left multiple notes to the delivery drivers they ignore it and have not fixed it.
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February 2022 by Kristy Burns
Everyone is SUPER friendly and helpful. No other post office have I had such good experiences. I can hardly believe I am at the post office.
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January 2022 by Ray Willson
I love this USPS location. I have shipped many packages basically every day for years, and this is the one location I can count on for a smooth and quick trip. Every individual employee is nice, caring and knowledgeable despite the huge amount of volume they have to deal with. I've been to dozens of other USPS locations throughout St. Johns County and the northeast Florida area, but this is easily the best one. Any issues or questions are more or less non-existent but if they arise they get sorted out instantaneously. To all the people that are voting low because their mail got lost or other reasons outside this branch's control- that has nothing to even do with this specific location. Coming from an experienced shipper, these guys are all-stars.
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December 2021 by Tiffany Townsend
I have had my fair share of experiences with many different post offices across Florida, but this Saint Augustine location was the first one that I am actually happy with! I went in to pick up a package that was being held at the King Street location. They looked for about 10 minutes while I was there, and they could not find it. There were several other people behind me in line, and we were all frustrated. The manger pulled me over to the side got my name and phone number, and told me that he would call me back before the end of the night with an update on my package. I thought to myself, "yea right, that's not going to happen", and I left completed frustrated. However, at about 8 PM that night, I got a call from the manager personally apologizing to me, but letting me know that they did in fact, find my package. I couldn't believe I got a call back. He said, "I'm sorry it's so late, but I told you I would call, and I just wanted to make sure that I did." The time didn't matter to me, I was just so happy that they found my package, and that there is a USPS manager out there that actually looks at for his customers! Aside from this experience, I have only had pleasant interactions with this Post Office. Very blessed to finally live in a place with a good post office!!
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December 2021 by r p
Lazy mail delivery person for 214. Every certified letter she never knocks on the door she will only put the slip in the mail box and this is every single time. She needs to stop being lazy and stop making it inconvenient for people waiting on important mail. It’s not our responsibility to go to the post office every time even though we are home when all you have to do is walk 6 feet to knock on a door. Pure laziness.
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November 2021 by Tim Linda
my favorite post office, staff is wonderful
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October 2021 by Christa Amber
6 times and still counting how many times our packages and mail have went to the wrong address. This is not a Covid blaming issue, this is not so many mailboxes it gets confusing, this is simply due to non paying attention postal deliveries. Terrible phone customer service. St. John’s may have good schools but that’s probably the only good thing we have.
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August 2021 by Miranda P.
Elizabeth was amazing! I had to mail out 75 packages for work and she individually labeled all of them in less than an hour! I always get incredible customer service at this USPS, which is a lot considering I have been to a myriad of far less friendly/helpful sites. Even if the line is long no one ever throws an attitude or makes you feel bad for being there. Definitely recommend for all your mailing needs!
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June 2021 by NinosKa Victoria
Signs are up on the Belk entrance and inside store. But when I asked I was told it has been a year since they remove the personnel and haven’t come back.
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January 2021 by Joan Watt
The post office is no longer inside the Belk store. There is a mailbox outside of the north side of the Belk store. Pick up weekdays at 5 pm. Took us forever to find it!
