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June 2023 by Di Sinnock
Stacey couldn't have been more helpful to me during my visit to St Augustine as I was looking for a particular Boots product and she came up with a solution. Thank you very much and will come to see you next time in the area.
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June 2023 by Paul Francis
Had a great experience there yesterday. Pharmacist manager delayed her lunch break to get me and my small daughter our prescriptions while they were really busy, and also alerted me to a coupon that ended up saving me $50 on my daughters prescription. This is my go to pharmacy. The service reminds me of the small town pharmacy we would go to when I was a kid.
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April 2023 by Dustin Humphrey
I am only giving 1 star because I am required to. Pharmacists here are rude, repeat themselves and wont even make eye contact while helping you. Just a bunch of elitist acting boomers
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March 2023 by Dominic Manganello
Do not try to call this pharmacy because you will wait forever. I was on hold for 15 minutes before someone finally picked up and immediately told me to hold. I waited another 5 minutes then hung up. That’s poor service plain and simple.
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January 2023 by Lauren S.
This was my first time visiting this location and I only did because I wanted to fill a prescription. It was around New Years so not only was it really busy, the pharmacists were also busy engaging in the holiday spirit while customers were waiting on line. I am all for joy and I really do enjoy seeing people happy but not when people are held up by it for extended periods of time. We were regular visitors to St. Augustine at New Years but I always managed to take care of my scripts before we visited. This time, I was unable to.I had a paper script because it was a controlled substance. I did not think it would be an issue because they can easily verify with the DEA and all. I also do not have any flags under my name because I am not prescribed controlled substances on the regular. Anyway, when I was finally called up to the counter, I presented my paper prescription. After the pharmacist went into the system, she had questions regarding my provider and such. I informed her I do not reside in the area so she said she would have to call to confirm my provider wrote the script and so on. It was the weekend so of course my provider's office was closed. I informed the pharmacist of this, to which she told me the script would not be filled until it was confirmed. I had to take the script back, leave, and give up because it was the weekend and we would be back home by the time it does get confirmed. I had already tried another pharmacy prior to this, who would have filled it but they did not have the medication in stock. I felt defeated at this point, which is not Walgreens' fault. I guess the stress and exhaustion got the best of me. I fill scripts on a monthly basis due to type 1 diabetes so I am very familiar with process and also exhaustion due to the rare occasions things go smoothly.
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December 2022 by David Dog Trainer
FeDex on sith in this location is the worst costumer service I have received my entire Life!!!Just the worst! By a mile!
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September 2022 by Bobby Wright
Your store was very clean and your employee's was very helpful in helping us find the ideal items that we needed....Thank you,Robert Wright
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September 2022 by Susan S.
Horrible pharmacy service, feels so bleak and oppressive in there as well. Do what we did, went across the street to CVS and it is a world of difference.
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July 2022 by Elite Eyecare
Pharmacy put us on hold for 20 minutes and hung up. Not good when trying to get patient medication with pharmacy.
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June 2022 by Ashley Cregan
If I could give this store a zero, I would! The staff is rarely friendly or helpful, and today we had our worst experience yet. Before driving there, I called to ask about dropping off a FedEx package to confirm they would accept our package based on size. The staff on the phone said they did not have a size restriction so husband loaded our heavy package (a couch) to take into the store. Once the package was unloaded and taken inside, the lady handling the FedEx counter rejected taking the package, was extremely rude, and even stated saying "It wasn't their fault" despite our previous phone call to the store. It was like she couldn't wait to decline helping a customer. Without any regard or care from Walgreens, we had to load the package again to take it home. I wish the staff would have been able to give an informed answer over the phone before we came into the store but I understand that everyone makes mistakes... However, the Walgreens team should know that just a little kindness with their customer service, could go a long way.
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May 2022 by Cindy & Michael Dean Macallister
Just wow, called to ask if I can have my prescription filled there from now on. I've been going to the same pharmacy for the last few years but unfortunately my doctor stopped taking my insurance so I will now be self pay, the medication will not be covered by insurance either therefore I'll have to pay for that as well. It's very expensive and Walgreens takes the goodrx coupon, my pharmacy does not, I may need to fill the prescription partial because of being self pay now. Walgreen's is closer to where I live than my other previous pharmacy. The lady was sorta rude and acted as if calling and asking ?? was a complete burden and she ultimately says I cannot tell you if we can fill the prescription or not. Ive gotten prescriptions filled there before so I'm in their system, it was a yes or no question, I have a prescription I will pay cash every month, I'm in your system can you fill my prescription, her answer was I have no idea.. just wow...
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April 2022 by Leigh Slayden
SHOUT OUT TO NIKKI IN PHARMACY!!!After another (Murabella) Walgreens failed to ensure we received Covid test result printout we needed in the time promised, Nikki checked the record & ran another, making sure we would get the link for printing. Her commitment to service and safety is second to none! Thank you so so much!
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February 2022 by Mitzi Blevins
have employees that are not rude and have some knowledge about what they're doing. I just had an employee lie to me for the second time in 2 weeks. after a 30-minute wait no one knows where my prescription is and no one knows where the money that I paid for that description is. two weeks ago the customer service rep told me I was welcome to go across the street to CVS. guess where my prescriptions are now?!
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January 2022 by Shayan H.
Absolute dogwater customer service and the pharmacy is trash. Takes forever to get ahold of anyone.
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January 2022 by Mick Rothfuss
Why is it that all Walgreens stores are consitantly understaffed? They are obviously making tons of money yet they still cant get anyone in and out quickly. From me experience each cutomer is at the register for a minimum of 7 minutes per transaction