-
November 2023 by Jadyn Reff
Super friendly, very personalized. Found a lot of great fitting clothes!?
-
September 2023 by Stanley Sanchez
Amazing customer service.
-
August 2023 by Ouida Holmes
Was not greeted when I walked into the store, however; the woman behind me that was a different race than I am was greeted. I choose not to spend my money in a store that does not value ALL customers.
-
September 2022 by Melony Dunning
Great customer service while buying jeans
-
May 2022 by Alina Khayrulina
Hard to leave an accurate number of stars when the store hours are incorrect. They open at 12 on Sundays, this listing needs to be updated.
-
February 2020 by Karen Thompson
I really wish I remembered her name that helped me out. Her customer service was amazing. She was an older lady and spent alot of time with me trying on different pants to find my perfect fit and color.
-
January 2020 by Kandise Crocket
In addition to their fantastic styles at affordable prices, White House Black Market has the absolute best costumer service. I absolutely love shopping here. It's my favorite store in the outlets.
-
January 2020 by Kerry W
Friendly helpful staff, great prices
-
March 2019 by Natalie DeSilva
I was very disappointed to hear “not today, we are too busy†when I asked if they could call another store for a jean jacket for my daughter in a different size. There was no customers at cash, one other woman was chatting to a co worker and the woman I asked was just sorting the change room rack. I have never had that kind of service from WHBM.
-
September 2016 by John C.
My wife loves WHBM. We stop here every time we visit the outlet. She knows what she is looking for and I get to sit. Thank you for the cube seat inside out of the heat.
-
September 2015 by Allie A.
I'm definitely a fan of White House, Black Market and have purchased many things from their normal locations. It's been a bit of a miss at the outlet location, but I guess there just isn't the variety or "newness" of the regular stores. Same with service here. Either someone is following me around the entire time, or doesn't acknowledge my presence. (Which is totally fine by me... I usually know what I'm looking for and don't require a ton of help.) I will say, when I can find a pair of shoes I like, I snatch them up. They are pretty good quality and last for quite awhile. Same for most of the clothing too. The pants here don't seem to fit my body type, but hey, you can't win em all. I do really enjoy their dresses though, and the sale racks, (while usually packed with stuff) can be a bit difficult to navigate, you can sometimes find a pretty good steal here.
-
February 2014 by Ophelia B.
Deals are a hit or miss here. I have some beautiful and well made clothes I got for a steal here. $5 silk camisoles and $10 tailored pants. Last time I went here I did not find anything I like. I have not lost hope and can't wait to come back.
-
December 2012 by Jennifer D.
Went there on Black Friday and was there at the height of busy times. The attendants were extremely helpful even though they were running circles around one another. When we went to check out the cashier made Mistake and somehow they could not get the transaction to be reversed. The manager came and assisted with the transaction and repeatedly apologized for the issue. Sometimes you cannot control a situation but how you handle it is more important. The level of customer service was phenomenal. The manager and all of her staff worked exceptionally hard to make sure of that. It was very obvious that the management team practice what you preached. What was more amazing was one week later when we got back to Illinois, I received a handwritten note of apology from The manager. I was blown 1000 things to think about that day and yet found the time to remember who I was and Write a handwritten apology letter. I cannot say enough good about the way that the situation was handled.
