-
February 2024 by Rita isabel
Every time I come is a complete disaster always long waits and only one cashier serving at the window waste of time if you come here.
-
February 2024 by Hans Velmys Suarez
The person who answers the door does not speak Spanish, only English, he got upset when I asked for a person who spoke Spanish to serve me, why do I speak more in Spanish than English, the bank should have a person who speaks both languages, why when a They will open an account if they look for someone who speaks the language you want.
-
February 2024 by genesis ayala
12:37pm, I have been in line for 20 minutes, 7 people in line and only one person is working behind a computer at noon on a Monday afternoon. At least 25 people in this building with multiple workers. Very inconvenient. And then the one older women with grey hair that is behind the counter is taking her sweet time in between guests. 10/10 service here
-
January 2024 by John Waters
Bank of America is garbage. And this is the worst branch in the entire Country. Their customer service is the absolute worse. If you need any help at all, do not go To the saint cloud branch because they will inform you to just do it yourself on the mobile app. You're better off calling customer service in california. They are more likely to help you. The management at this branch needs to be fired @ robin
-
January 2024 by Rafael Andujar
Dear Bank of America executives. Although my branch is on Elckam Blv., I am setting up shop in St. Cloud, 12 minutes from the branch. I am concerned when reading the reviews related to the service, the pillar of every bank. Client-bank relations are the way in which an institution is made known. For every person who has felt poorly served, they have not been solved or offered alternatives, 50 more people find out, I am not saying this, it is statistical data. They must make the necessary adjustments to correct the deficiencies. As a Banking Officer for 42 years, I am concerned about this branch, even more so about its service. I am scheduled to go to this branch soon, but with what I have read I already feel prejudiced, thank you.
-
December 2023 by MGP0
I went here to open a bank account and people that got here after me got called in first.
-
December 2023 by Jennyffer Santoya
These machines are constantly down or not working.Its really an inconvenience being that is the only BOFA in St cloud.
-
December 2023 by hector pena
Whoever design the drive thru atm needs to go back to school it is the most absurd set up
-
November 2023 by Lana Tessler
Abhorrent customer service. My family has legal paperwork as executors of an estate and the staff would not cash, deposit, or create an estate account for checks that Bank of America -sent- to us. Customer lobby secretary was rude and after not helping us, dismissed us from the lobby without any resolution.
-
November 2023 by Melanie Santos
Horrible customer service. Waited over 45 minutes for help and plenty of employees in their computers doing who knows what!! I have been thinking about switching banks just because of the issues I have every time I go there.
-
November 2023 by Mivian Quinones
Easy and convenient
-
October 2023 by Alexandra Rojas
Went in to get a new debit card and they told me they ‘don’t do that and it’s done through the app.’ What the hell. So I can’t go to the bank to get my card that has MY money.This is a robbery. On top of it I have requested 4 cards through the app and one made it to my house a month late. So here we are more than 2 months in and I still don’t have a debit card.
-
September 2023 by Rosa Sepulveda
Thank God my experiences in this town are very good, they always serve me very well, very affectionate and friendly, fast and they understand you and help as much as they can. Thank you so much for all the help. Blessings
-
July 2023 by Brenda Cruz
I’m giving two stars because the bank in st cloud has great people, really nice and respectful staff, I loved their help and service they are the best… but the bank itself closed my account for and didn’t want me to know the reason of why, they closed my account with my money I there that was to pay rent. It’s been almost a month and I haven’t be able to receive my money, in person everyone at bank even the managers tried their best for me to withdraw my money in person but claim department decided to send me a check instead… like hello I have multiple true reasons to have the right to get my money back due to my situation I even showed prof of my rent due I noticed I had my account closed in May 1, 2023 when I was going to pay rent. I couldn’t believe it. I have never been through this situation, I opened with them student account buc my mom has been with Bank of America since 2018 and she has never have problem. But me I had to go with well Fargo and let me tell you well Fargo is the best bank I have been with. If you apply with Bank of America don’t deposit money until 2 weeks just in case they closed it you don’t get to have your money on hold.
-
July 2023 by Justina Meneses
This bank is no help that all I was that the ATM on 6/28/2023 that 12:30pm to deposit some money and it shows that they was no money deposit in my bank account i walked in the bank to talk to someone and the woman tell me to call the number that the ATM give me what help was that I can’t believe that you have to wait to the bank give you the money back it will take 1 to 2 business days way we have to wait if your ATM is not working turn it off this is crazy.
