-
January 2024 by Saturn_ringgg
I had received a call from Addition about some charges that may be fraudulent. I called the St.Cloud branch and Gerard Rivera helped me a lot by going through my account to make sure everything was in order. He was even able to order me a new debit card without me even having to go into the branch. Thank you Gerard for helping me! :)
-
December 2023 by Margie Seabrook
I went there to open up an account the woman I was dealing with very unprofessional. She had no clue on how to deal with a payee account and she wasn’t interested. She didn’t say two words to my son and I while we sat there she made us feel very uncomfortable. I gave her paperwork from the payee policy and she told me it was the wrong papers.She was looking to find anything to get out of doing her job. Finally I had enough and decided to leave. She called the manager and he said have a good day. I would never entertain that bank ever!! If you don’t want my money that’s ok I’ll move on.Please get professional people that know there job and policies so they can explain instead of having you sit there for two hours trying to ffigured out what to do.
-
December 2023 by Ritha William
Kristy Rivera is the best! She was so patient and professional in helping me with my new accounts. She over all the perks that Addition Financial offers.
-
December 2023 by Tor Rod
Kristy Rivera is amazing! Great customer Service and she informs the customer of important details. She has a beautiful personality that makes you feel welcome.Thank you Kristina?
-
December 2023 by Diana Hauser
Alyssa was amazing. She answered all my questions and informed me on the benefits I would be able to take advantage of. Really appreciated her friendliness and professional demeanor. Thank you.?
-
December 2023 by Brian Rodenbeck
Jennifer M was awesome!!! She spent 90 minutes with me resolving some fraudulent charges to my account, recovering those funds and helping me set up notifications to stop this from happening in the future. Thank you Jennifer!
-
November 2023 by Louise S.
I can't say I disagree with most of these previous reviews. I went here as I was pitched through my employer for an account. I open the account with an automatic withdrawal from my paycheck into a checking account. Or so I thought it was a checking account. It turned out to be a deferred savings account. They sent me a debit card to use from the account. Me assuming since I had received the card thought I could use it with a penalty. I used it once and realized that I thought there was a problem when I received notice that I was charged a 35.00 fee for a charge when I knew I had money in the account. I stop in them branch to see if I could find out the problem. This is when I found out that I could only use the card if I transferred the money over first otherwise, I would be charged. I therefore, bounce a 17.00 charged with over 600.00 in the other account. No automatic correction from the account sitting with money in it. I also explained that I was having trouble setting up the account online and the person in the branch was not able to help me and told me to call the online number. She was able to transfer over my balance fee amount through. Waited entirely too long for customer service help as there was only one person working the customer service area on a Friday afternoon.
-
November 2023 by Alexandra Guzman
Kristy Rivera was beyond an amazing financial advisor. She made my experience in opening up a checking/savings account exceptional. She was kind, caring, patient, humble, very informative, knowledgeable, and has over 25 years of banking experience. She gave me great financial advice, understood and had compassion over my financial hardships and situations. She went above and beyond with her customer service. She has a passion and a gift in teaching her clients about the banking world and how to financially succeed. She has given me hope that things will get better and that my credit will approve over time. I have faith that through additional bank God will bless me with my first house and a brand new car. Thank you Kristy for being more than a bank consultant you have become to me a new friend. Thank you Additional Bank. I hope this review blesses Kristy Rivera with an employee of the month award. She is special and one of a kind.
-
November 2023 by Sharon Venegas
Kristy Rivera was awesome. There was not an appointment for another hour. She saw me walk in, welcomed me and had me come in WITHOUT the appointment. I was going through some "financial" adjustments in my life...she answered all my questions and helped me by opening a CD for me. She laid my options out so I could make the best decision for me right now. Thank you, Kristy. Glad I went in person.
-
November 2023 by Linda Sroka
Kristy Rivera was wonderful with me. She is knowledgeable and helped me with my IRA. She was also very informative with other aspects of my accounts. I really appreciate everything she helped me with today.
-
October 2023 by Fish with Krys (Kdot)
Super slow and rude. Took more than 20 minutes to make a deposit and get a new card. Horrible location do not go here.
-
October 2023 by alex fuentes
Guys I came in 5 min prior to closing but Kristy Rivera still managed to go above and beyond to help me reset password, update account info, print me a new card and still keep a smile! Best service and team in town!
-
October 2023 by Jennifer Caporlingua
Kristy Rivera in saint cloud is amazing. She is thoughtful,listens,explains to elderly people who suddenly have to take care of family members finances.10/723 Today Kristy Rivera is finalizing our business. She has been so sweet and caring during this trying time. As a senior I would highly recommend that you choose her to take care of your business. If you are younger she is fast and efficient and always cheerful. Addition Financial is lucky to have her.
-
October 2023 by NydelisM
It’s always a pleasure to get assistance from Alyssa. She takes care of every detail that I need, ensures to clarify any questions, she’s accurate and quick.
-
September 2023 by evan gabriel
Kristy Rivera was the best person to work with. Thank you so much Kristy. She helped me out very much. I recommend everyone to come see Miss Kristy Rivera.
