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January 2024 by L H
worst bank in the area, drive thru always not working ,one time I made a deposit and the machine froze ,stocked with my money not deposited, you go inside to talk to customers service and is a long wait, then you see them walking across offices or just standing there laughing and chatting like there is no one there to take care of, I am changing bank,can’t deal with this terrible bank anymore.
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December 2023 by D Rodriguez
Not a good Chase location, they are understaffed. I made an appointment for a different Chase location to avoid going here.
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December 2023 by Carlos De leon
Bad service 7 employees 1 cashier
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December 2023 by Reyna Soto
Worst bank I ever been in. 2 cashiers and the line out the door . Ppl waiting for a hour to be seen ?. Worst place to come. I'm glad is not my bank ?
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November 2023 by Cameron Slater
Saint Cloud sucks, but nothing is worse than the Chipotle next to this bank. They're awful. Don't eat there.
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October 2023 by Diana M.
Terrible customer service. No one cared to greet us when we came in or ask us if we needed help. I worked for chase for a long time and this is not how you treat customers. There were only 2 bankers working and neither of them were helping anyone when we came in. One had an appointment in 30 mins and they could've easily taken us and chose not to. They chose to ignore us the entire time. The other banker who supposedly had an active appointment then chose to help and greet random people coming in rather than help us. This is an extremely poorly managed branch. I wouldn't recommend coming in here to do any business. No sense of urgency whatsoever. The girl who is supposed to check in clients was nowhere to be found when we initially came in, and there was another lady who came in and was just as confused as we were. No sign in sheet. No ipad or kiosk to check in either. The young girl who did mention that we are to check in with her did so after us sitting down for 15 mins. She clearly had no experience and only solution was to get us to come another day. Look at other reviews. We are not the only customers this happens to. Avoid going to this branch is you can!
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October 2023 by AZ Visionary
I have been working 19 years with the government. I get direct deposits from contracts from the government and all of a sudden Chase bank closed my account for no reason this bank is no good stay away very unprofessional, and have no regard for the community.
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August 2023 by Brandon Arguelles
My review isn’t towards this location. It’s chase in general. False advertisement from corporate, won’t fix their mistake.
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July 2023 by Spencer Spencer
It would be nice if they had someone permanently at the drive thru window with a cash drawer, so that customers don't have to wait for staff to walk back into the bank to process transactions. Othen than that, staff has always been friendly and professional.
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May 2023 by Jen Perez
I have. An account with them and they never ever pick up their phones. Other branches do. I can not believe this
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May 2023 by jose del angel
No profesional persons in there !!! For everything you need and appointment and actually for making payments worst personal
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April 2023 by Summer Usina
If there was a negative star. They’d get 5 for sure. I just spend 2 hours on the phone with chase trying to get my PAYROLL check approved but they won’t approve it because the phone number isn’t verified for my job? Okay. It’s been the same number for 40 years. It is outrageous. No one is willing to help and I will be canceling my account with them.
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April 2023 by George Olmo
Good luck trying to call this bank...Worst customer service ever..
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November 2022 by Michael Wiles
This bank has gone down hill as time goes by. Now, there is only 1 teller that works both inside and drive through customers on a Saturday so you wait 1 hour as the first customer in the drive through on a Saturday with your car in park.
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November 2022 by LaurenKimberly Rennie
I came in over the weekend to open a checking and savings account. I was unaware that I had to create an appointment online but Liana helped me open my accounts anyway. Thank you so much Liana!
