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November 2023 by Mia H.
I hate this place bc that people are mean and rude and made me cry for like 3 mins and I don't want to be here
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August 2023 by Google user
CVS at 2101 13th street St Cloud is my Pharmacy I would not change it for any other pharmacy . The staff in this store are very professional and courteous . For me this store I ‘ will give it a 10 out of 10. Pharmacist Manager Ann is very caring she took her time to go over my prescriptions and I’m glad she did because one of my medications was interacting with the others . Also Oscar the cashier from the pharmacist is very professional and courteous?\\nThank you CVS Pharmacy for the good customer service you give us !??? 10/10
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July 2023 by Heather K.
I sat in the drive thru line for 58 minutes after a message saying that my prescription was ready. When I finally got to the front of the line, I am then told that my prescription will be ready in an hour. How can this be the story more than once? The drive thru line always takes a long time. I leave my house at 630am and now I won't be home until 8pm just to turn around and leave again to go back! I'm so frustrated with this place but my insurance doesn't work at Walgreens so I'm just at the mercy of their incompetence
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July 2023 by Madeline G.
This pharmacy is completely horrible ! I called to refill a prescription for my son and was told they aren't in network with his insurance. Which is a bold faced lie because he's had the same insurance for years I religiously pick up his Medication every month. I was then told to come bring in his insurance card, which I do. Long line Ike there usually is, and when I pull up as it's my turn I'm told she doesn't have time to enter the insurance information to just drop it off and call back later. Absolutely ridiculous after just being told to drive over and bring the insurance card. She repeatedly told me she did not have time to help me as they were closing in an hour and I would have to loop back around in line to then see if she had time. I have never had issues with any other pharmacy in my life. Laziest and rudest pharmacy staff I have ever encountered in my life. I will be reporting to corporate as this is unacceptable.
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May 2023 by Matthew C.
Nice store, friendly staff at checkout and quick and easy mobile pickup using the CVS app.
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May 2023 by Luis A.
Worst pharmacy customer service. Anne is supposed to be the manager and she has no idea what she is doing. Horrible horrible customer service.
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March 2023 by Anabel L.
The staff at the pharmacy ignore customers who come in to pick up prescription. They also seem clueless or can't be bothered to enter the correct insurance information for orders. My prescription wasn't available the first time I went, so I had to wait a few days before I went back. The second time I went in they tried to charge me $180 for eczema cream. They also asked me to come back in an hour because they were on a break and didn't have time to re-enter my insurance number in case they messed up the first time . I called my insurance and my insurance called the pharmacy to find out why they tried to charge me $180 for medication that was covered. Luckily I have great insurance and they fixed everything for me quickly and my portion was only $7. I'm pretty sure CVS wouldn't have refunded me $173 if I caught the mistake late.
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January 2023 by Senica L.
Came in and was immediately greeted by an employee. I was looking for a specific item and he walked me over to the aisle he thought it would be and helped me search for it. It was a small gesture but made me feel like a valued customer.
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December 2022 by Joe C.
The CVS pharmacy on Vermont and 192 is the worst pharmacy I have ever used. I had a script from my doctor to fill a non controlled and common drug and the pharmacy clerk refused it because the doctor did not write my address on it. They have my address because I have filled prescriptions there before and they would not let me show my ID to verify the address. I went to a Walgreens pharmacy and had absolutely no issues.Another time a couple of months back, I went to this CVS to get a flu shot and they told me that it would be 2 or more hours before they could administer the shot. There were only 2 other customers there at the time. Again, I go to Walgreens and get my shot right away.I 'm done with this CVS
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December 2022 by Lizette Jimenez
I do not recommend this pharmacy, the pharmacist named Ana, of Indian descent, is incompetent, racist and negligent. She decided that she would not fill me a prescription that I have been taking for a year because she does not recommend it, she went over my Doctor and my insurance.
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July 2022 by Eric B
This by far has to be the worst pharmacy I've ever gone to and today shall be the last time. The drive thru has 2 lanes, the rightmost lane for dropping off scripts only. I was parked behind someone in the left lane picking up and was sitting there at least 10 minutes when someone drove up to the drop-off lane. At that same time the guy in front of me got his goods and pulled away, so I drove up to the window. The employee then picks up the mike telling me to hold on and proceeded to attend to the person who just drove up. This took another 8+ minutes so to say I was furious when she came to deal with me is quite an understatement. This store has NO MANAGEMENT and should be avoided at all costs!
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June 2022 by abraham Lopez
Service is extrem slow a really bad bad customer service . Thwy must replace all personal.. or close this location
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May 2022 by Jeffrey Addison
For years I have put up with the nonsense of this CVS. They are failing to adjust to the rapid growth of St Cloud. No longer are they helpful, rather, they are now an obstacle to good health. I will help with their over population problems and will pull my account. I don't see a return to this store, even if they had the only medicine available to keep me alive. Chances are good I would die waiting for it in their drive-thru line.
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March 2022 by Blake W.
I'm told my medicine will be ready at 8:00 pm while in earlier in the day. I returned at 10:00pm, not ready. I'm told it will be ready in about ten minutes. Okay. After 20 minutes I am called to the register & told it's ready. The guy looks at what he has been handed & says, sorry this isn't your's. Another ten minutes go by. Finally I get my med & can go home & get my elderly parents in bed. How do I feel about CVS? I don't hate much or anyone. This place comes closest!
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May 2021 by john Hernán
Pharmacy staff have no regard for your time. I was standing 3rd in line, when offered help he said (no I'll get to them). After finally reaching the end of the line and showing my displeasure for his rude behaviour, he showed not even the sightest attempt to apologize. Will not return to this overpriced store again, thank you for saving me money.