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November 2023 by Ricardo Sims (Ricky)
We spent $2800 on a new bed with the motor that goes up and down. In store, everything was great. We even opened a new credit card. During delivery, they delivered it to the wrong address.I called the number back they called me from and said they delivered it and we got into a disagreement. So I walked around the block. I found the wrong address they delivered it to.They came back and reloaded the bed and delivered it to my address and apologized.Then they asked me to sign a form where they admitted to me they already signed themselves because the address they delivered it to, no one was home and they spoke to them through a video doorbell. So I signed above the signature they forged.That’s a nearly $2800 dollar mistake and all the driver said was “sorry, I should’ve verified the address”
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November 2023 by Jennifer Heid
Just purchased a bed and pillows at this store. Great sale right now. Samia helped me , she was very patient and sweet. Samia and Kathy were there both wonderful and helpful.
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November 2023 by Dave Welsh
The people at the store were extremely helpful and attentive. They showed me everything and let me sample and even suggested finance plans that helped.
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October 2023 by Christina Creech
I was highly satisfied with my experience with Carlos. He was the salesman that led us through the entire experience. We didn’t feel rush or pressured to buy anything and we loved the finance options. Many companies don’t think about the customer or are rushing to make a profit, but I felt like my needs were met and would highly recommend mattressfirm to anyone!
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October 2023 by Cathy Landram
I couldn’t have been more pleased with the service and how knowledgeable Cathy the manager was. She went out of her way to explain things to me and show me the different options. I had shopped around quite a bit for a mattress like this. In by far this was the best deal around, I would recommend the store to anyone who needs a mattress of any type
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October 2023 by Tyson Smith
They had a pretty good selection to look at and try out versus other locations with not as much to choose from. My sleep expert Cathy was a real sweetheart. More so than selling me a mattress, she was insightful as too how my body looked aligned based on what i was laying on to try and suit me best. She didnt upsale me, she was fair and got me settled on a mattress that was the right price and so far the right fit for me. Im not typically one to have such a good experience with salesmen (or women), but my overall experience was very good. Would recommend this place to anyone to stop by while theyre shopping around.
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September 2023 by Christine
Purchased a Mattress here on Labor DayIt was delivered two days later Wednesday morning without any problems in the sales room with the delivery and set up. Samir was a wonderful sales person and I had many questions and tried many mattresses and she explained it all. I was also given an additional discount on the mattress annd a free remote base. I am totally satisfied for now. I do have a trial period to try it out but I could not ask for a more easier pleasant shopping experience.
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September 2023 by Angelic Dia
Cathy was amazing at working with us to find the mattress we need within our budget. Go visit her next time and she will take great care of you!
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August 2023 by Rachel Santos
Juan was by far the best salesperson we have ever dealt with! He listened to us and knew exactly what we wanted and didn't want, wasn't pushy and knew his product! We will definitely be back because of him!!!!
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July 2023 by Samantha Lang
It was a very pleasant experience! The manager Cathy was very informative and helped us through the whole process of deciding what we wanted. She made it very easy! We were able to get all of our needs met.
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June 2023 by Mariana Rivera
We had a great experience, Cathy was very attentive and offered us different options according to our needs. She made sure we tried different mattresses and explained everything thoroughly. We felt welcomed and happy with how clean the store is. We recommend them!
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June 2023 by Jessica Rosado
My husband and I had a great experience to get our new and comfy mattress. Cathy from Saint Cloud store. Help us a lot to find the best mattress for us, she's very nice and kind, she's the best and she deserve a 5 stars ? ?. We're very thankful to her.
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June 2023 by David Cartagena
Was a good experience to shop. Showed me all mattresses including , going over which stock was available for pick up now and could be ordered online in a few days. But my case I needed one that day for the little one and she already likes it.
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June 2023 by John Falcone
Excellent service and product choices. Really took the time to go over everything with me and made sure I got the right mattress for me, and I love my new mattress. Definitely recommend.
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April 2023 by Stacie Curtis
I went in with my 13 year old looking for a mattress to accommodate her major hip surgery. Our salesperson started top of the line and worked his way down to what was affordable for me. He never tried to talk me into anything and was wonderful from the point we entered the store until we exited. We will go back.
