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November 2023 by Irish German
Great Bank. Wish they had at least 1 day they were open late. Even 3 hours on a Sat would be amazing.
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September 2023 by Beth
Please stay away from PNC Bank ? They are a corrupt and immoral institution. I’ve been banking with them for over 15 years and they are just not the same bank I started banking with in years past.Their customer service reps through their phone number are poorly trained and do not know what they are doing. Their physical locations and tellers are not helpful at all and the atm never seems to have money in it. Please do yourself a favor and stay far away from this bank and it’s institutions.I will be closing all my accounts and banking elsewhere for the future.
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September 2023 by Bonni Davis
We have been with PNC for a long time. Every branch is helpful and professional. I love our local branch ♥️ every one is very helpful and knows you by name. I wouldn't bank anywhere else.
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August 2023 by janeth machado
My first and my last time in this bank. I went to unlocked my mom's debit card and the woman with blond hair who attend us was a little rude. She Closed my mom's bank account for no reason.
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January 2023 by Glenn Burgess
Made an appointment to deposit an insurance check after Hurricane Ian. Sat for 30 minutes without interaction, until a women came out talking to the teller saying she was leaving for lunch and she wouldn't be able to help anyone else. She then walked over to ask why I was there. I explained why and she said I needed an appointment. I explained I had one and showed my email confirmation, which she went in her office to verify. She came back out claiming I had no such appointment and I would need to make an appointment and come back.Since this was my third attempt to get the check deposited at this branch, I did not take this very well and explained I would not be going anywhere until this was completed, as ive been trying to deposit this check for over a month now, and if I have to leave one more time I'll be looking at other financial institutions to do my banking, to which she simply replied, "sorry," smirked, and shut the door as she walked into her office.Another person at the branch came out and offered to help me after overhearing the exchange, as she had seen me there the prior two times unable to get assistance, but it turned out my insurance company made out the check incorrectly so she was still unable to assist me. However, I appreciate her effort. She's the only reason this branch doesn't get a 1 star. I hope the organization is aware of her skillet and work to move more people like her in place.Recommend banking elsewhere.
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November 2022 by norma armas
I scheduled an appointment to open a business account at this location about 4 days in advance. I received a confirmation for the day and time I set. Later I received another email with a totally different time that the one I set before. I got curious about it and decided to call. Guess what the banker was not going to be available that day, and anyone had at least the courtesy to call to let me know. The time they set was a time the bank was going to be closed. Imagine having your money in a bank like this. I decided to move on to another reliable bank.
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November 2020 by Maw Rife
Honestly my opinion this is the bank with the heart I'll take care of you here great place really nice bunch of people in there
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October 2020 by Christopher Whisler
We're in the middle of covid-19, it's 3:00 on a Friday, and they only have one lane open for the tellers for the drive-thru banking. I've never seen any more than only one lane open. We can't go into the bank to do any banking. The cars are backed up out in Tennessee Avenue. Whomever is in charge of this bank apparently has a total disregard for customer service and satisfaction.
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March 2020 by Nicole A
I switched to PNC about 2 months ago. I love it and wish I had made the switch sooner. So far they have been amazing, the sign up process was quick and actually enjoyable. Highly recommended!EDIT 5/16/19: If I could give this bank more stars I would! My card was declined one evening so I opened the app and everything looked fine. I clicked on "need help?" and within 60 seconds an actual human being was calling ME. She was so very nice! They mentioned that it may have been a merchant error (it was) and then thanked me for being their customer. I am just in love with PNC. The virtual wallet is fantastic and I love their app.
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January 2020 by Raquel Gonzalez
They have an internal person sharing account information with their ADP business partner Carlos Flor. Who then will proceed to try and steal money from your accounts by paying bills such as his COMPANY ISSUED ADP CELL PHONE! When approached about the crime at their bank they will ask you straight up if YOU have him the info. They will not cooperate with me to give me enough information so can take to get a police report. Save yourself a headache STAY AWAY FROM THIS BANK!
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June 2019 by Zander W.
Awful, disgraceful and downright pitiful. This might be by far the WORST PNC branch in Central Florida. The customer service and management at this branch is an absolute nightmare and a total waste of time. The people working here should be ashamed of themselves for treating people the way they do and how unprofessionally they run this branch. Stopped by today to have my withdrawal limit raised and the total dingbat working at the drive-thru window at 11:19AM told me I had to "call the number on the back of my card to do that". Why the fuck do I have to call when I'm here at a perfectly working branch? She went back and fourth with her other incompetent employees just to tell me "unfortunately, there is nothing they can do and I have to call". I drove away infuriated and called PNC. The lady I spoke to from PNC told me that the branch was deadass wrong and that not only could I have raised my ATM limit right there from the drive-thru window, I could have done the withdrawal as well. This branch is lazy, sluggish and miserable. They pick and choose which customers they want to help. I hate that this is the closest branch to me cause my experiences here are NEVER good. The woman working at the window today was agitated, condescending and has absolutely no business helping customers. This branch needs to get their shit together. The PNC is Kissimmee and the one by UCF is leaps and bound better than this disgrace of a banking institution.
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May 2019 by Nicole Andrews
I switched to PNC about 2 months ago. I love it and wish I had made the switch sooner. So far they have been amazing, the sign up process was quick and actually enjoyable. Highly recommended!
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February 2019 by Craig M. Hicks
I love this branch. The managers, tellers, and other bankers are very kind and helpful.
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July 2018 by Jennifer Serrano
Whatever you do DO NOT let Crystal Carmen help you!....she is superrrrrrrrrrr unprofessional & rude. By far one of the most miserable people I have met. She has no idea of what true customer service is about!!!!!!!!!....I'm a firm believer that you as the professional one CAN make a difference. No, not her she brings herself to the level of the frustration of the customer, then proceeds to be “fake†nice to everyone else that I guess she feels isn't giving her to much work to do. When she had a chance to make a difference and HELP she didn't she just added and was not helpful she made It worst!!!
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April 2018 by David Kastner
Convenient location and very helpful and friendly staff.