April 2022 by James G.
I do not recommend this bank. After opening a new office in Florida, we scheduled an appointment to come in. Soon after scheduling, we got an email saying it's being rescheduled, but had no other info. Finally after clearing everything up I went to the appointment. The manager there Armando then says we need to be showing up on Sunbiz, and until then he can't help us. Not sure why this is, but ok, maybe company policy. He says once we show up we can come back and he'll get us all taken care of. So, for a week, I tried to email him and the person who setup my initial appointment but kept getting an email reject message. The appointment person says that email cannot be sent directly to that address where his kept bouncing back as a retry. Finally, I went back and tried to wait, the person at the front counter (in a complexly empty bank) couldn't be bothered and said nothing at first. Another person there sitting in the office did the same. As the teller leaves, she says bye to the other employees and as she is walking out, tells me to take a seat and someone will get to me when they are free. After about another five minutes, the person sitting in the office picks up her stuff and says, "someone will get to you when they are free" as well. Finally at about 4:45, the manager Armando comes out and says, I remember we spoke prior, but how can I help you? I told him we spoke prior and he informed me to come back when our business showed up on sunbiz. He was like, oh ok! I then told him, so I'm here so we can open that account. He says, no, we close at five, but I can come back Saturday (it's Thursday today). Maybe it's me, but the times I've been to this branch, or passed by since we do a lot at the UPS in the shopping center, it's dead empty. I guess if this is how it is to open an account here, we will keep the two current banks we use. While the experience wasn't beyond horrible, I see a lot of reviews about Regions online and can only imagine how poor they treat customers once they are signed up.
