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December 2023 by Janet Gardner
This has been my bank for many years.
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September 2023 by Lisa Hood
Not my bank it's one of Daniel s apparently
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June 2023 by Kris Espinosa
Rating Kathy’s service a 5 star rating. She really went above and beyond with her customer service being a TRUIST advocate. She was empathetic and really wished she could help. Employees like her make the company a difference. However this time it’s the actual bank. . . .For TRUIST itself it’s a 0 !!! Do not bank here. GO TO A CREDIT UNION.My family and I are experiencing a very hard time right now and it seems like the actual bank policy is not understanding when it comes to their system. The “authority” it’s given to even managers is not acceptable. I’m having a unique situation happening experiencing a major loss with family members and I wasn’t able to deposit my labor check because I’m not in the states for when payroll came out. I got my first NSF FEE and no one can refund it because it’s policy. This is not a usual transaction on my account but the fact that TRUIST isn’t able to do a courtesy manual refund or even with an exception of a peer makes me not want to have any type of relationship here. DO NOT BANK HERE.
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May 2023 by Kristian Espinosa
Rating Kathy’s service a 5 star rating. She really went above and beyond with her customer service being a TRUIST advocate. She was empathetic and really wished she could help. Employees like her make the company a difference. However this time it’s the actual bank. . . .For TRUIST itself it’s a 0 !!! Do not bank here. GO TO A CREDIT UNION.My family and I are experiencing a very hard time right now and it seems like the actual bank policy is not understanding when it comes to their system. The “authority” it’s given to even managers is not acceptable. I’m having a unique situation happening experiencing a major loss with family members and I wasn’t able to deposit my labor check because I’m not in the states for when payroll came out. I got my first NSF FEE and no one can refund it because it’s policy. This is not a usual transaction on my account but the fact that TRUIST isn’t able to do a courtesy manual refund or even with an exception of a peer makes me not want to have any type of relationship here. DO NOT BANK HERE.
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May 2023 by Javi G
Racist! They made sure to take care of all the white folks before they got to me and someone else who wasn’t white. Disgusting to see this still happening. Shame on you
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May 2023 by Norma rivera
This bank does not even deserve 1 star but any way this banks holds your checks for no good reason and their CS is pitiful…Closed my account today… Thank you
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May 2023 by Lester Mac
Here from Chicago, deciding on a bank. We are headed to New York for a gig. Wife wanted to break big bills down. I said stop there. They're the closest bank. Break bills, check it out. See if they're friendly. They wouldn't convert good old U.S. greenbacks to smaller bills. Because she wasn't a member. ROTFLMFAO Guess who will be taking there Chicago money to a different bank? So d**** Publix did it. Good, we shop there. Although we miss Jewels. They have to let us give zero stars.
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May 2023 by Karyl Darigan
The entire staff is so friendly and helpful. Always patient with my request. Jose was excellent today.
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October 2022 by Yelper H.
my review is for Truist Bank @ the Dr Phillips location, they don't pop up on yelp, probably because they suck so badly. This shitty ass bank has held my check for a WEEK and they are trying to blame it on Columbus day. The check I am cashing is from another Truist account holder. I was promised by a manager my funds would be available TODAY 10/11, but of course they AREN'T. This bank fucking blows, even the worst banks like BOA and Chase never gave me this many problems. Deleting my accounts with them, cash app is literally better than this bullshit. FU TRUIST, u certainly are the truist in sucking.
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May 2022 by Comet32
Laura was awesome! She helped us close a loan, start a checking account, and open a credit card. Much easier process than dealing with Bank of America.
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March 2022 by James Lakenman
there is no communication at all my zelle does not work 2 hours on a call two days calling how to play with the time of others I am going to change banks I do not recommend them
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January 2022 by Kenya Jackson
Jux need to be fired!!! Terrible customer service! Very rude! Also the older lady with short Gray hair i did not catch her name. There is absolutely no reason to be rude to customers that bank with you. I never walked inside of bank and experience bad customer service.
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January 2022 by Emilio Rios
This branch appears to be closed permanently. Third time passing through. No signs indicating closed.
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July 2021 by Christopher
Weird branch. It's actually 2 banks in one. I went there for the first time and they had 2 lines open for Sun Trust and an empty line at the BB&T line. So I stand and wait patiently in the Sun Trust line.The woman behind the BB&T line gestures me to come over but I pointed to the Sun Trust line letting her know I banked with them. She picked up her BB&T sign and turns it over to show Sun Trust and i'm like "oh, she can just flip the sign and change it...cool!"Then as soon as I start walking over, she turns it back around to the BB&T sign and sets it down. What the heck?! I guess she was bored and wanted some entertainment?I gave her the dirtiest look and stepped back in line. On a positive note, the Sun Trust teller was nice and conducted my business quick and efficiently.If you bank with BB&T, go to another branch and stay away from that psycho teller. I guess no one goes here for the BB&T services and she just stands there day after day like a bump on a log desperate for something to do. Sad. Just make it a Sun Trust branch and lose the BB&T.
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March 2021 by Clay Taylor
I’ll be closing my account and filing a complaint with the bbb and everywhere else I possibly can. Refused to allow me to make a withdraw because I didn’t have a mask.