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October 2023 by Anonymous
Everyone there is great!They’re always trying their best to give their customers the best deal and make them feel comfortable while they wait..the new manager Joe is doing excellent you can really see a positive change in the store.They always explain things in a manner you will understand and the boys in the back (Matt and roger) are just great!! Definitely will be back
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October 2023 by Aaron Tran
Not sure about the others, but for me, phenomenal service. Had a flat tire when I came up from Miami, and they immediately serviced me with exceptional quality. Joe, the new manager, was welcoming and friendly and provided professional customer service!I definitely recommend people to visit this shop to replace any tires!!
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October 2023 by Samuel Nazario
Service manager was awesome! Had patience with us and went above and beyond to please customers. Will definitely go again for tires and alignment!
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September 2023 by Laura Sofia
Don’t even bother to call them before showing up at the store, we tried give them a chance despite the bad reviews but didn’t work. We called them they gave us a price then when we went to the store the price was almost $400 more than the quote they gave us! Call center just tells you what you want to hear! I will give them 0 starts if I could.
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September 2023 by Jessica Adkins
I bought tires here earlier this year. Decent price. Really glad that it included a warranty, that was the biggest thing for me. However 1 tire has had a leak since the very beginning. I called to ask about my warranty & the guy said he can't pull up my purchase since they entered my license plate/vin wrong they can see my profile but there's no information accessible to click on. I searched & searched my house for the receipt so I could just bring in the proof of transaction/warranty. Couldn't find it. Shouldn't have to..... called to speak to a manager & she said anyone can pull it up, they just need to search the old system by my phone number. I come in to get it fixed..... girl cant open anything under my name still. No manager here. Awesome. I was also told that if they could patch it they would but if it needed replaced I'd have to pay for labor. When they gave me a faulty tire in the first place. Awesome!
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September 2023 by Cherish Sullivan
Tire Kingdom St Cloud is wonderful. I’ve been bringing my car here for oil changes, tires & service for several years. Friendly employees & great customer service.As a woman, I’ve never felt intimidated or taken advantage of when I come here. That goes a long way with me!Highly recommend this location.
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September 2023 by Toby Pastva
Booked appointment through tire kingdom’s website for the $27.99 oil change. Despite the website AND building all saying “Tire Kingdom” when I was told the price of $50 for my oil change I was informed that the price online is for “Tire Kingdom” and the place I was at was actually under “Mavis Tires”. ALSO card system was down so they had to manually write down my credit card info on a piece of scrap paper and said they’ll call later to let us know how much the total was after the oil change. (I really hope they shredded that paper but at this point I doubt it.)Even asked if they could run the computer on my car because one of my lights are on, they told me it would cost $89. Guess who went to autozone just down the road and got it for free?They offered a $10 discount for the inconveniences, but if your building and website says Tire Kingdom please honor the prices that are on the website. Felt like a complete idiot when I asked about the price I booked under. I even looked up behind the lady at the giant sign that said “Tire Kingdom”. And she informed me “yeah we’re still tire kingdom but actually Mavis Tires”. I’m not gonna pay $50+ ($60+ without the discount!) for an oil change that took this long when I can do one at Valvoline for around the same price and it gets done in 20 minutes.
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September 2023 by Laura Sofía B.
Don't even bother to call them before showing up at the store, we tried give them a chance despite the bad reviews but didn't work. We called them they gave us a price then when we went to the store the price was almost $400 more than the quote they gave us! Call center just tells you what you want to hear! I will give them 0 starts if I could.
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July 2023 by Caiman A.
Terrible service as well as terrible work. Had a appointment a 10 and didn't even move my car into the shop until 11, took a hour and a half for them to do 4 tires.
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July 2023 by Kristina Brush
Took my car in for a routine oil change. The mechanic called immediately when he noticed there was an issue. While they couldn't fix the issue right away, they did order the part and I will be dropping my car off to get the issue fixed. Thank you for communicating and making sure that my car will be taken care of.
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July 2023 by Chris Holmes
Thank God for these guys and girls at this location. I felt so comfortable with the service I received at this location. Please st. Cloud take your vehicle here! I will recommend all my friends and family. The focus on my problem and fixed it. I had a wonderful experience and I will be back. Thanks again to the management and staffing.
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July 2023 by Puentes Hyppolyte
Since I have been going to Tire Kingdom for a year, the staff has always been very welcoming. I can tell that the staff respects Terry, the manager, and he also takes the time to listen to what my car needs. It's an exceptionally proficient and inviting energy at this vehicle shop.
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June 2023 by Donna Loveall
Had my tire fixed or should I say replaced at tire kingdom today. The worst experience I can ever remember. I had a 2 o’clock appointment, at 4:30. They told me I needed a new tire. Which I must say I don’t believe it’s true because the guy that changed my tire to the spare so I could get some place to have it fixed told me it was not in the wall, so it should just be a patch. Well, of course, they told me I had to have a new tire for $200. I bought the new tire. They put it on. And when I got in the car to drive away, my dash cam was laying flat. The back came off. I asked the girl if they would put my spare tire back where it belongs she said, of course, so as I’m driving away waiting at the stoplight, I turned around and looked and there’s my spare tire not remotely where it belongs. I cannot in good conscience. Recommend this place for any repair cause they will get you to buy something new. It’s a terrible place and it’s being bought by . I hope the new owners do a better job.
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June 2023 by Latisha Foy
Tire kingdom provided exceptional service. From the time I walked in I was greeted by a lovely young lady Jayln, she assisted me with all my questions and made the process of getting my car serviced smooth. The turn around time to get my car in and out was also outstanding. I truly expected to be here all day because I was a walk in, but the staff was beyond amazing. They had the tires I needed, and serviced my car immediately. I was impressed with the team work, and I was very happy with the service. Keep up the great work!
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June 2023 by Richie Albarran
I had an appointment at tire kingdom/mavis and it was a wonderful experience. They showed me things that I didn’t even know about my car and explained to a point I understood what the mean. They not like these other mechanical shops that try to upswell me on things that I don’t need. They made me feel comfortable and that I can trust them. The manager Terry and his crew got my truck in and done in a reasonable time without an appointment. This will be my new shop! Thanks again team. I feel grateful and bless.